Customer Reviews for Shine Towing LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Na

Rating:

2.0

There were not people onsite! There were no clear instructions on how to check my UHaul in, where to leave it or how to verify that I had actually returned the dolly and all the UHaul blankets. I eventually found a website posted on the key dropbox outside the main entry door that helped me drop the truck off, but had no way of locking the back of the truck. So I had to stuff all the blankets and dolly in the cab so no one could steal them. The app worked better on this end of the trip.

Rating:

5.0

I was treated very well and the agent, Tracy Pendleton, was helpful and knowledgeable. He went the extra mile to make sure I was good to go concerning the state of the truck and that I had everything I needed. Could not have been more helpful.

Rating:

5.0

Excellent and professional neighborhood Uhaul dealer location!

Rating:

5.0

My rental was made fast and very easy.

Rating:

5.0

Service was great! We scheduled the truck for 24 hours, but decided we needed it for additional time. The gentleman at Shine towing LLC in Sandy Utah was very nice and helpful both in person and on the phone. Definitely recommend renting from this uhaul location.

Rating:

5.0

Nothing everything was really great. And the man that helped me was very very knowledgeable and polite

Rating:

3.0

drop off was fine. did it after hours.

Rating:

1.0

They overcharged me by over 25% of my total bill and I haven't been able to get a refund.

Rating:

5.0

EXCELLENT CUSTOMER SERVICE FROM SHINE TOWING!!!!!

Rating:

2.0

Verify out of state licenses prior to rental day, or at least notify of the requirements for out of state licenses. The representative I spoke to was very rude and did not explain what needed to happen or why. Made us late to meet the movers. Additionally, two blankets were missed. Tried to call within business hours and left a message. Still have not received a call back in order to return.

Rating:

1.0

Find a new partner

Rating:

1.0

It was such an inconvenience to pick up the truck I had reserved for weeks. It could have taken 10 minutes with an actual person at the location but online it took an hour and a half because the website is absurd

Rating:

5.0

Very friendly and helped me understand how to tow with the dolly and what not. Would definitely use them again.

Rating:

1.0

It was a very frustrating and painful process to check in and use the truck and the appliance dolly was missing and I still got charged for it.

Rating:

5.0

Nothing, he was very helpful and courteous. I even forgot my cell phone in the cab of the truck and he placed it in the back of another truck and I was able to locate it by calling and found in the back of another truck

Rating:

4.0

There are No Parking signs in the lot I front of the business, but the drop off instructions said to park it in the lot.

Rating:

4.0

Clean the dirt & bugs off of the vehicle I am renting

Rating:

4.0

I wouldn't recommend sending someone here on a Saturday because they are closed. I was able to reach the owner and after confirming our reservation, he gave me a code to open up a lock on the outdoor wall to access the key to the truck. This worked out fine, but took some extra time and was initially very frustrating because I was not told they would be closed on a Saturday.

Rating:

3.0

Charged us some bull crap fees for cleaning.

Rating:

5.0

the lockbox was a bit finicky, but we managed...

Rating:

5.0

Thank you for working through the app glitches. Miss working with actual people.

Rating:

2.0

We specifically chose a location without digital checkin and upon arrival were told we had to digitally check in. The lock box to get the key out was broken. A dolly was not included in the truck despite us paying for the equipment. We had to find a 3rd party dolly for our move. We will not be using U-Haul again in the future.

Rating:

4.0

I was billed for things I never purchased. And it wasn't resolved.

Rating:

3.0

dropped off the unit during non-business hours.

Rating:

3.0

I wasted 1 hour trying to get the code for the vehicle. The app wasn't working nor the website. We tried calling several times and no one was able to help. we also tried the chat feature and we kept on getting disconnected.

Rating:

2.0

I was charged a cleaning fee when I turned in a spotless truck. I swept and left nothing behind. I’m not happy at all.

Rating:

5.0

Tracy was very helpful. I would recommend this dealer to EVERYBODY! My ONLY Uhaul service location from here on out!!!

Rating:

5.0

The process was easy, painless and quick. Great customer service!

Rating:

1.0

You double booked me at the preferred location in Herriman so I had to drive 10 miles the opposite way for pickup. The app checkout is awful I don’t know why you have to call my emergency contact and employer to verify me when you have my credit card and DL.

Rating:

5.0

I love chatting with the service staff on both ends of the rental. They are friendly and easy to interact with.

Rating:

3.0

It was off the main rough and nobody there I only had the side of the street for parking

Rating:

5.0

The experience, was efficient, friendly, accurate, without incident and truck and equipment was in good shape and operated well. Overall a good experience!

Rating:

2.0

The equipment was not there on pickup time. Had to wait more than half an hour after my pickup time for the owner to arrive and give us the equipment.

Rating:

1.0

The experience with this location resulted in me never ever doing business with Uhaul again. I have actually never been treated so poorly at any company. 5 calls to corporate to get the issue resolved.. $55 for an erroneously added day and related insurance. The treatment by the Regional I was told, Troy Jacobsen ('boss, man' on the caller ID.. classy) was incredibly condescending and accusatory from hello. Shameful behavior. The location is dark at night and doesn't give a safe vibe. The location Manager was also condescending and rude, hung up on me twice even though admitted he knew we returned the vehicle on time, actually a day early. All the way around worst customer service I have had in a very very long time. This should not be allowed.

Rating:

5.0

Nice guy friendly. Explained everything

Rating:

1.0

The requested truck was not available despite being on the website. They did not have the dolly that I paid for. The truck was boxed in so I had to wait 30 minutes for someone to come move the other trucks so I could access it.

Rating:

5.0

Favorite UTAH location for sure

Rating:

2.0

Couldn’t take the time to get me a receipt

Rating:

4.0

The code on the box didn't work so well. We had to try many many times and wiggle the handle to finally get it to open and get our keys. We also made our reservation for 7:30 AM and they called to say our truck was only available at another location a mile away but somehow, our reservation got switched to 10 AM so we had to call in order to get the time switched even though the truck was there and waiting. It wouldn't allow us to switch the time on the app which is not so great. Other than that, everything else went smoothly.

Rating:

5.0

The gentleman at Shine's was really nice and I am grateful for him helping to make the moving process as stress free as possible!

Rating:

4.0

Not a normal drop off location but perfect for what you need.

Rating:

5.0

I all worked out very well.

Rating:

1.0

Attendant be punctual

Rating:

5.0

Picture of gas gauge was not accurate. Gas gauge was barely above 1/4.

Rating:

5.0

The check engine light was on?

Rating:

2.0

Not a great place for pick up. I'm not sure why they even exist when they can only store 3 trucks there at a time.

Rating:

4.0

The reservationist told me the pick up time would be noon and I told her I could be there in a half hour. It would be about 10. She said that would be fine. I got there and no one was there. I called again and I was told that the person was at lunch and would be back in 30 minutes. He was apologetic and very nice. The receptionist was very nice and helpful, just had some misinformation.

Rating:

5.0

It was quick and easy since there was a human there to check out!

Rating:

1.0

My quote was $550 and he charged me $850 which the company had to reimburse me the $300 back into my account. He was very dishonest.

Rating:

5.0

The guy is awesome.

Rating:

4.0

Using the app was terrible. The location was great and safe but using the app made it unnecessarily stressful

Rating:

5.0

Tracy is a great guy, he’s very passionate about what he does. He loves America, a true Patriot!

Rating:

3.0

Guy was not helpful and the cab was DIRTY.

Rating:

1.0

Better communication within the company & the system. There was much misunderstanding because the original location had been changed because of inventory. Then a mistake returning the truck to the original location instead of the changed location. One owner, Craig at the South Jordan location was very kind in finding a solution although he was given wrong information from "traffic". The owner from Shine was very unprofessional & rude. There was misunderstandings but he spoke to me, the customer as if I had known better. He was unwilling to listen to me & when the issue went up to the regional manager Troy, Troy listened to me but also spoke to me as if I should have known the workings of the company better. Troy "hopes" the owner of Shine will change his ways after this although I'm not sure since his reviews on Google were already bad when I went to write my review. But because I wasn't given an option on location, I couldn't check the reviews. This owner & this situation has put me off of U-Haul rental in the future. I've never been treated so disrespectfully in my life. Even after I owned up to the mistake & was trying to find a solution, the owner of Shine was degrading to me.

Rating:

5.0

Tracy is the best , really great guy !

Rating:

3.0

No personnel available

Rating:

1.0

The completely automated process for the renter it too much and takes too long. I will not rent from a center that utilizes this tech solution ever again. I will only work with a "live" person, "in-person".

Rating:

3.0

Our return experience was terrible. We had 24/7 contactless method but the app version of the UHaul app wouldn't save the photos we took of the odometer. We were sitting there for at least 30-40 minutes using two different phones (android), logging out/back in, restarting the app, etc. Couldn't get ahold of anyone at U-Haul customer service since it was an hour wait on the phone line. FINALLY someone else met us who had an iphone and we were hoping a different OS app would work, which it did. But you need better support for 24/7 pick ups and returns in case your app is buggy. Based on Google reviews about this return location, the owner is unhelpful, if not hostile, when dealing with U-Haul customers so we didn't even try to contact them since it wasn't regular business hours (note the location owner was fine and chatted with us, but he didn't come by until after we had processed the return ourselves).

Rating:

2.0

This location has 24/7 drop-off and pick-up. I dropped my truck off at 9:20pm on Sunday night. I did the mobile check-in and took all required pictures and documented the mileage and answered all questions. It took roughly 30 minutes to complete. The next day, I received an notification that my credit card on file had been charged for a $25 cleaning fee, with no email, text, or phone call on this matter. The U-Haul was only used for one day and had no stains, scratches, smells, or debris. The Shine Towing LLC took advantage of the mobile after-hours check in and charged me incorrectly. I am not happy about this service and I will be using Penske for my next state-to-state trip.

Rating:

1.0

They have to make sure to comply with what the client rents, they gave me another smaller truck, I had to make two trips, I lost my time, and they delivered the truck almost two hours late.

Rating:

1.0

Bird crap all over windshield and front of vehicle. Dealer made a feeble attempt at cleaning.

Rating:

1.0

They charged me an after hours fee even though I dropped it off on time.

Rating:

5.0

Sanitized truck

Rating:

3.0

The android application for uhaul glitches a lot. Especially when taking photographs.

Rating:

1.0

Hold this dealer accountable. He overcharged for mileage, and gives u-haul a bad name.