Customer Reviews for Shine Towing LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Shine Towing LLC

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DARRIN V. on

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The entire experience was horrific at best, first U-Haul continued to mess up my order after multiple communications to get it correct, yet your customer service staff was unable, Once it got up the chain and had a truck supposedly waiting for me, I was informed by U-Haul I had to speak with the person at Shine Towing and when I got there I found his office locked no one there. I then called him he said he was out of town and couldn't help me and actually hung up on me, I called him back but he did not answer nor returned my call. After working with U-Haul again they informed on how to pick up my truck, but I did not have the blankets I ordered and was told that the office had them ready for me I just had to go in and get them, but how could I when this office was closed/locked and no one there????? U-Haul really needs to revamp their customer service.

Travis R. on

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Kip R. on

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KELSIE ALEX C. on

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We will recommend and use this location again!

Mary Beth L. on

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This was the WORST experience I have ever had with Uhaul. My reservation was completely changed without my permissions or ANY communication about it. I was charged for multiple things I didn't rent, receive, or purchase. My pick up time and rental time were totally different from my reservation, not by my doing and without my knowledge, when I went to pick up the truck. I was grossly overcharged for Uhaul's mistakes. Still waiting to hear back from customer service. Do not use the 24/7 app and make your reservation in person and print or photograph EVERYTHING.

keith B. on

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was suppose to pick up at 4690 s 4000 w got text saying they did not have a trailer there and sent me to 9497 sandy parkway I found the address but there was no u-haul sign so I went in and they said they had one they had to ripe a truck off of it so I could take it very inconvenient they seemed putout to have to deal with me

Duane R. on

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Andrew W. on

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Though it worked out, and I understand that U-haul isn't his primary business. It was still a little annoying that the manager was late. Other than that they where friendly and helpful!

Laura B. on

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The owner is very nice and honest. I would go back to his location again because of the way he treated my husband and I.

Brien B. on

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Roberto M. on

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Rhiannon H. on

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Trailer brake lights and left blinker didn't work, returned to rental location but staff couldn't swap out trailers for me even though 3 similar trailers were on sight. Ridiculous that there was no one there to update my reservation in the system and get me a fully functional trailer for my long drive out of state. Poorly managed location that doesn't staff appropriate personnel during business hours.

Kevan B. on

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Didn't see any need for improvements. The people at Shine, where I picked it up gave excellent service!

Eric J. on

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Everything went well

Russ R. on

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I rented a small box trailer that had just been dropped off. The inside was dirty like someone was hauling brush. This was not the fault of the business, and he offered to make it right by sweeping the thing out. I declined and told him I could do it. Owner of business was very cordial and friendly, and a pleasure to do business with.

CHARLES H. on

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Stephen M. on

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I've used this pick-up location before. The people that run it are awesome, don't need to change a thing!

WILLIAM P. on

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Richard P. on

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Brad K. on

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The location is dirty and unorganized. It’s an off grid location and you can tell. Also, we were pushed around from location to location meaning more time to drive and pick up the truck, we had to pay for more gas since we had to drive farther. Also, my wife was not educated about her options to drop off at the same location as the pick up to save money. This trip cost us $60 more than it should have because we could have dropped it off back at the sandy location and even if it was $1.00 per mile it would have been cheaper than the option my wife selected due to lack of education. There needs to be more focus on helping the customer rather than just doing whatever happens. Let’s cater to the customer’s needs and educate them on their options. I’m very disappointed but we will just mark this down as a learning experience.

matt H. on

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Rory W. on

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Brian A. on

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Michael M. on

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Troy S. on

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Sharla H. on

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Robert M. on

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I was charged for the use of the pads and folly but never used them. I called the location I got it at (Shine Towing in Sandy Utah) they said the would call me back to get a refund and never did. I really don't like paying for something I didn't use. The zip ties wore never broken. Please adjust this ASAP

Mary Kay E. on

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Had a great experience at Shine Towing and U-Haul. Tracy was super helpful and a delight to work with. Moving is super stressful and chaotic at times. The guys at Shine made at least one aspect of the move smooth and seamless.

David S. on

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I dropped the truck off then 2 hours later got hit with a $200 cleaning bill. For what?!?! I actually cleaned the truck with Clorox wipes twice because it was so gross and dirty.

Joshua W. on

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Matthew S. on

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Matt P. on

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Easy check in and the guy working there was very friendly. No complaints.