Have better directions to where the key is located and how to open the box.
Phil A
Customer Reviews for Ship Away USA
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service!
JERRY HAnna went above and beyond during my time and needs for a truck.Was frantic because of my situation and she treated me with the upmost respect. I will definitely be renting from them again and referring to that location. I definitely will be calling the Better Business Bureau and letting them know this is a place that can be counted on..
lynette lPrices for a U-HAUL have become ridiculous. $1.23 per mile is insane. Just to do a few errands around town cost em over $140 for 60ish miles and gas.
David QEverything was very good
GARY SAssociate was very nice patient and helpful. Very good experience
SEAN VThe young man was very respectful kind courteous professional enjoyed doing business with him
MARTIN MGreat customer service, prompt, clean business and good communication. Live this company
LAKESHA STo high priced
ROGER DExtremely professional and at an affordable price! The young lady taking my order was wonderful and I was well satisfied with my rental!
MARK JVery professional and helpful
EDWARD LThe attendant was 20 minutes late to open the store.
Matthew RI love custom service friendly just need to go back to the old days unlimited mile 😊
THERESA SStaff was very nice and professional
NADEEM SHanan was honest and forthright with us. He helped us out if a jam when Budget truck rental left us without a moving truck 24 hours before our pickup. Hanan gave us peace of mind and we'd recommend him to anyone in the area.
Daniel hSuperior service, wish you success
Atmane BGreat service
Alexia PThe employee was nice and great to work with and the location was more convenient than the one I used the day before. Plus the employees weren't attentive at the other location. They were eating when I picked up the truck and watching a comedy skit when I returned it, causing unnecessary delays both times. 5 starts for this location and 1 star for the other if I could review that one.
Gregory HGreat!!!!!!
Robert LNo improvement the service was great very helpful and helped me thru the process with a smile
Helen MI rented two dolly's and although I appreciate driving a new truck the brackets were not installed so they bounced around inthe back of the truck!
Sharon KIt was dirty inside but aside from that everything was functioning properly and it was fun to drive the 9' u-haul truck.
Yedrick QThe van I rented was in great shape and it was ready promptly when I got there. I would definitely rent from these guys again.
John KDid not receive a final email bill, nor anything printed at location upon returning vehicle. I used van for 2-3 hours, and returned while store was open. Lady was on phone and took my key, and said “she’d check it in later.” Fortunately I took pictures, and will check with my credit card company to ensure I am not overcharged. I normally rent (monthly) from Penske (Home Depot) which is much more professional. Gave this a shot. The people were nice, but need to provide RECEIPTS.
Michael F