Customer Reviews for Ship Center LV
(U-Haul Neighborhood Dealer)

Rating:

5.0

The man that checked us in was very friendly professional and was very easy to pick up the uhaul

Rating:

5.0

No problems with this location. Will use again.

Rating:

3.0

Location is good but parking is not stellar. It's too hard to take good photos if the vehicle before you leave and potentially hard to back in large truck when returning. Otherwise very convenient. The truck I rented had a very damaged door (driver side) that I didn't know until I was driving away but the truck did it's job and the agent found it quickly because I did have a reservation for a different location and size truck. I was very pleased with that agents help. She was top shelf.

Rating:

5.0

Courteous, very accommodating, great customer service

Rating:

4.0

We didn't know where to go. Better directions would help

Rating:

3.0

Driver Door was not closing and was the only one available the size so had to accept it as is

Rating:

1.0

Im highly disappointed with the experience. I was given a receipt that said $89 was my total but was charged $112. What is the explanation and why doesn’t my receipt reflect this?

Rating:

5.0

No need to improve

Rating:

5.0

Friendly and easy to work with; would happily rent here again.

Rating:

5.0

Unfortunately the truck I rented along with two others were stolen on Friday night. I asked the custodian if those trucks have GPS tracking devices and he answered no. I believe and suggest installing them on all of your trucks so you can recover the fir people wanting to rent. My brother in law has a large nursery and all of his delivery trucks have them so he can check on them. Thanks

Rating:

5.0

Nothing it was great service

Rating:

2.0

See above. Not this guys fault he was great . Uhaul played me

Rating:

5.0

Very professional

Rating:

5.0

Location was clean and well organized. Staff was kind courteous very professional.

Rating:

1.0

Do not rent from this location. They are so GREEDY. I got an additional charges of $50 from my $123 contract. He said that's for cleaning fees for 2 empty plastic cups we left in the cabin. I will not even give this location 1 star.

Rating:

5.0

Sandy and Mark are great people to work with very helpful

Rating:

1.0

When you push brake pedal all truck star to shaking was really hard to drive

Rating:

5.0

Very friendly Service

Rating:

5.0

Great staff! Very helpful and friendly.

Rating:

5.0

Great staff!

Rating:

5.0

I can't even begin to express how grateful I am for the assistance I received. I had an issue with my personal vehicle that prevented me from transporting the equipment I rented and the woman at this location, not only resolved the issue, but helped me load it. I couldn't be happier with this experience!!!

Rating:

1.0

Mark was rude and threatened me saying he is reporting truck stolen because I wanted to extend. Had to contact corporate.

Rating:

5.0

The best part of this experience was the employee at the store who walked me through every detail and let me know the easiest way to return the equipment after we were done! Super helpful and made the process quick and easy. I wish I got his name!

Rating:

4.0

The U-Haul app is useless. Upon returning the truck, it kept kicking me off. I had to restart the return several times and finally gave up.

Rating:

2.0

The place was closed on a Saturday so I had to do mobile pickup and return. Worst experience of my life. App and online would not let me login, then when it did wouldn't give me the option to pickup the truck. Both pickup and return I had ro call customer service to try and help. Took an hour to get into the truck and another hour to return the truck. After this experience, makes me not want ro use uhaul again.

Rating:

5.0

The best customer service ever. I am a life long Uhaul customer and this was the best experience I’ve had. This will be my Uhaul place for all my future needs.