Smooth drop off transaction.
DAVID M
Customer Reviews for Ship It Good
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very professional and friendly service. High recommendation. Than you
GREGORY RTo get a discount, we agreed to drop at this location, 20 miles away from our home instead of our local dealer less than 2 miles away. We were not warned the location might not be staffed in what would be normal business hours at 1-2 pm on a weekday.. We called the number on the door, got no answer, and left several messages. We finally figured out we could simply drop the keys if we downloaded and used the U Haul app to complete check in. This ended up unnecessarily costing us 30 minutes of very precious time in responding to an unrelated family emergency which we were called about in the midst of trying to negotiate the remote check in process. When the proprietor finally called back in the midst of all this, he did graciously agree to not charge for the 4 miles we were over our allowance. We completed the remote check in, dropped the keys, and left. Next time, we would have no issues with this location now that we know what to expect. But, when there was a main location, U Haul of Concord, just 2 miles away, we don't understand U Haul's recurring practice of relying on neighborhood dealers; not all of whom are operating at the level I should think U Haul demands. Our local dealer, B&N Auto, is very, very good. But, so far, he is the only Neighborhood dealer with whom we have dealt that I consider up to the standards found at your main locations and which I feel U Haul should expect.
RICHARD NThe place was closed looking through the window the place looked abandoned and very messy inside. No attendant there. There was a piece of paper attached to the window with a number to call. The person who answered the phone was polite. It upset me when he called me after I returned the Uhaul truck and he stated that the truck was missing and I had not turned it in. I told him I had dropped off the key in the back of the building in the box located on the back of the business where he told me to leave the key and where I was told to park the Uhaul truck. In the back of the building as well he told me that his coworker stated that he went outside looked in the back and only saw one truck parked and that the number on that truck did not match the truck I rented I became very upset and said I parked the truck where you told me to park it and I had also took pictures of the parked truck as well as me putting the key in the box He insisted that I had not returned the truck and asked me to text him the pictures I had taken he said I will call you back when he received the pictures. A hour afterwards after calling me twice stating the truck was not there he called his worker again he said and I was told his coworker said the truck was there all the time the coworker had just looked out the back door and just saw one truck however he was asked to go back outside and look again which he did he walked outside of the building and he saw the truck. This was the worst experience with Uhaul In the 30 years of renting from this company I would never rent at this location again and I definitely wouldn’t recommend anyone to this location
FELECIA EBest service in Concord!
ABDUL KNo one was there drop off location hidden in the back with little to no signage. Phone number on the door to call went to voicemail multiple times with no answer.
EDWARD CIt was my first time renting a UHaul Truck. I think it was seamless. Excellent customer service.
LEEANNA LAbdul is terrific! He is friendly and makes you feel at home. He's very helpful.
Maria Gthanks to abdul
manoj kBest customer service!
SERAJ ANo one is there to assist during the return process.
GLENN VGreat Communications from Abdul. He took care of business!
ROBERT SOur check out person was so nice and helpful, he really made the experience better. Truck was in very good shape and condition.
BENJAMIN LGreat customer service. Great new location close to my home for all my storage moving needs.
FELICIA SCheck the trucks safety for the next person. Be on time .
Fidencio GI arrived at 3:30, no one was there to help, door was locked with a random number to call.
Matt GThank you! I had placed my order online late at night. I got a call from Uhaul early morning to confirm and made sure the truck was ready for us.
LUIS EBest U-Haul in town!
SERAJ AVery friendly and proactive service. I received a call around the time of scheduled rental when I was around the corner. The owner explained the price and what would be charged on my card immediately and after return. Easy drop-off process.
ANTOINE VThe U-Haul app made it easy to get my rental truck.
Ricky FI’ve used U-Haul several times. This was the first time I went to this location. Abdul was exceptionally courteous. I had to move two homes into one with a senior and a dog after having a stroke. I lost the key. He was always courteous and his professionalism during our communication made me a customer for life at that location. Thank you, it meant more than you know 🙏
IRENE FYes, so glad to see this new U-Haul location on Clayton Rd, close to Concord BART. The owner Abdul was very friendly and personable.
PHILIP Nfor both pick up and drop off the location was closed even though it was advertised as open and I spoke to the owner and he said he would be there-caused a great deal of problems
janice gThe owner of this location is absolutely fabulous. Super friendly and helpful and accommodating. This is definitely my new favorite location. The rental went better than expected.
SHERRON TI was in and out with my reservation quick. Returning the truck I used the Uhaul App and it was very slow, and wouldnt even accept pictures. Finally got it to work after 30mins. The app sucks not the stores fault though. Would definitely rent here again.
Albert SAmazing folks and top notch customer service
MANSOOR MNothing could have gone better- you helped make my move smoother & easier & more affordable. This was a perfect experience all around. Thank you so much!
BRITTANY REverything was great except the truck needs new windshield wipers. It was raining and difficult to see.
JOHN CJust open earlier on weekends. Other than wonderfull costumer service. Better than real uhaul location office. Shipit good you guys rock.
Fidencio GDuring my visit, everything went well and nothing that I noticed or anything that I would complain on. Great service!
FEMERSON MExcellent experience as always, Abdul is really a hardworking and professional individual.
SERAJ AThe owner is really friendly and helpful!
SERAJ AGreat manager nice and easy.
MUJEEB RHe was a very nice guy and was so helpful and friendly
EHAB AThis is the best uhaul store I have ever used & it's 100% due to the owner of this location. He is such a genuinely nice guy & he makes the whole process of renting a uhaul as simple & pleasant as possible.
Cameron MEverything was great Customer service was excellent. Just had some issues with app after dropping off key in the box when it asked for the photos, I took the photos and it put it on terminal spin and just kept kicking me back to take the photos so I don’t know if I completed the drop off process
Terry TThe truck was physically clean-looking, but it smelled disgusting! I had to drive to SF in the cold with the windows down just to breathe, and my husband ended up very sick as a result. There was wet trash and hair all over the back sidewalk, and the back entrance did not feel safe as I waited for an employee to show up to give access to the lockbox because the code provided did not work on the lock - or rather, there was some tricky way to turn it to get it to work. I was late for my appointment to pick up and the staff told me they called to tell me an employee had to leave for an emergency but I had no missed calls for voice mails to that effect. I will say that the manager or owner (I'm not sure) was very helpful to me over the phone and I appreciated him taking the time with me but overall I will likely never use this location again .
Tanicia JVery friendly service
Guy MI have been coming here ever since they opened. The owner has gone above and beyond to accommodate our rental. Great experience and highly suggest to everyone!
Seraj AThe person running this location is wonderful. I don't know how to change the last review, but I was wrong. My assistant read the receipts incorrectly. I will recommend this location and will use them again!
Teresa HVery fast and helpful staff. Location was easy to find and it was the easiest U-Hall rental experience I’ve ever had! Thank you, Melinda
MELINDA DThe person who took care of us was pleasant to work with and had an overall positive attitude. Would highly recommend.
JUANCARLOS CExcellent, Professional and Respectful service.
Charlene WGreat experience renting a 26ft truck. I followed all the steps on the app and everything was fine until I realized the blankets were not inside the truck. That was not a problem Abdul showed up and got me everything I needed even though the store was not open. Great service and attention from this guy, I highly recommend this place and will go with him again when I need it.
Marcio MProfessional and Dependable Service
Osvaldo PAbdul is super nice guy
manoj kVery good
utpal GVery helpful and customer oriented owner, highly recommended. Just got a bad truck. I would use again!
Kelly PI'm sorry that I can't remember the name of the nicest attendant that helped me, but he was very helpful and polite. I will definitely do business with him again in the future.
Russell CThey were great about getting the needed supplies But knowing ahead of time would have been better
Thomas SNo suggestions for improvement -- Just a HUGE SHOUT OUT TO ADAM at Ship It Good, who was friendly, communicative, incredibly helpful, great with follow-through, and provided all around fantastic customer service. Moving is stressful, but Adam made our U-Haul truck rental one less thing we had to worry about! Thank you, Adam!
karen nThe guy in front desk was very nice and helpful,i believe he was the owner.
Brahim DMade it easy 👍
Tom BHands down best service of any Uhaul anywhere! I drive 25 mins out of my way to get trailers from this location!
Brandt C