The store was closed but the app made it easy to drop off.
WALTER P
Customer Reviews for Ship It Jax
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager was a friendly guy. He issued me the only trailer he had on hand per my reservation specifications, but the trailer had faulty lights. The manager pointed that out, but I took it anyway; had to go. Turns out, I later found out after an thunderstorm that the trailer leaked.
ROBERT YKeep your trailers in better working shape. This one broke.
BRADLEY EIt smells a lot of cigarettes
LUIS BSmall store front was a little difficult to find given the "strip mall" location it was in. I'm used to the full service stand alone locations like 11490 San Jose Blvd, Jacksonville, FL 32223
THEODORE DThe gentlemen at the counter was freindly and knew what to do with ease and good location for rentals or drop off
PAUL MRay at Ship It Jax was very helpful and professional. The truck and the equipment were in great condition.
MAURICIO OCharged me for gas. I filled up a 1/4 mile from the location.
SCOTT SOnly thing I would suggest is more details to customers about the process of how to pick up the truck and return truck. I didn't know about the photos. I got the link about before you start which was helpful. But on return I was told just to drop key in box. My gut said don't do that. I called the main number and very nice last walked me through it. Also always take your own photos and videos.
LADONNA SThe customer service was great. The experience was efficient and seamless.
JOSEPH MLocation was excellent also the customer experience was friendly and the service was excellent however truck was very dirty especially windsheild worst condition condition ever.
ROY RVery friendly and helpful staff at this location.
Stephen WRay was amazing!!! He made the entire process super smooth! I’d only rent from this location moving forward that’s how great the experience was!!
BRITTANY JEven though the location was closed (Sunday) the staff did an amazing job with effective communication! I will definitely recommend them for all of your moving needs!
EMMANUEL BGreat customer service!
Dan MI wanted a smaller truck. The guy already had the truck hooked up to the flatbed and wouldn't give me a smaller truck and charged me for more time when I only needed a day. Customer service sucked!!!
YOLANDA WThe owner was very helpful and accommodating at the U-Haul rental. I highly recommend and will use this site again.
DANNY PRay is an awesome business owner very fluid location,quick straight to the point, no phantom fees and easy deposit
DERRICK HNothing, or maybe a bigger sign every thing was good.
Reinaldo RNothing at this time
SHEREE RMobile app crashed repeated and I had to keep starting process over
William WI need my money back fuel over pay charge too much I am spending $233.00 for 3 hours 175 miles
ASLER P