Customer Reviews for Ship It Knox
(U-Haul Neighborhood Dealer)

Rating:

1.0

I booked online for a contactless pick up and followed all the instructions. I was told to enter the store, 'skip the line' and collect my keys. My keys were't there so I had to wait in line. When I got to the associate and showed her my instructions on the App she said that the keys were in the truck. I walked across the parking lot to find the truck locked. I walked back across the parking lot to let them know. We both walked back across the parking lot and she had to unlock a combination lock to open the roll door to retrieve the keys. She started to explain to me that the truck was a 'rotational' truck and needed to be back in less than 2 hours even though the rental I paid for was for 4 hours. She continued to explain what the 'rotational' truck was and I said 'I'm sorry, I don't really care about that, I just need the keys and will be back as quickly as I can'. She said that I disrespected her and that 'no one will speak to me like a child'. I asked if she felt disrespected by me and she said yes. I told her I was just following the guidance from the App and our situation was MUCH different than proposed online. The exchange took nearly 45 minutes. Not the efficient, contactless experience I was promised. I probably won't use this service again.

Rating:

5.0

Great service from Mr. Barin! Very professional, helpful, and friendly. Highly recommended.

Rating:

5.0

She was great!

Rating:

1.0

The rental was established well over a week ago. The truck was not ready. I had to wait for a manager to arrive 30 min later. At drop off, there is no key drop so I spent an additional 30 min trying to return keys.

Rating:

4.0

Location did not have a drop box for the keys that was easy to find when returning on Sunday. Location was clean But was not sure where to leave the truck. However the staff member who called me after dropping the truck off was kind