Customer Reviews for Ship It

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ship It

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Timothy G. on

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Great location

chris M. on

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Incorrect pricing, unclear terms, difficult rental process.

Nicole L. on

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Nothing great customer service clean trucks cute dog very helpful Thanks Ship it

David P. on

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This was a perfect experience. Rick went out of his way to accommodate us and it made an otherwise stressful day so much more pleasant.

Marcus H. on

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Customer did not leave a comment.

Raul S. on

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Customer did not leave a comment.

MICHAEL S. on

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Customer did not leave a comment.

Charles L. on

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The online checkin process worked, but it took a really long time and I found it dangerous/unusual that the key to the truck was not in a lock box ... but just left fully unlocked in the cab. The store was not open for any in-person assistance. If some of the online checkin process steps could be completed before arriving at the location, that would have been better and caused less frustration.

Quentin H. on

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Customer did not leave a comment.

Simon K. on

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Rick provides great customer service

Phillip B. on

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Rick was great! Process was easy to navigate. Equipment was above my expectation. As much as I dread moving, I intend to u-ship again.

Megan S. on

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Had a great moving day experience thanks to Ship It. Made the transition very smooth and pleasant. Friendly place that was very efficient. Would highly recommend.

Eliseo M. on

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The Fine Gentleman was Fantastic!!! Excellent, All Around Service from him & his Mascot (ruff ruff)!! :-)

Gerald M. on

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Customer did not leave a comment.

Christopher S. on

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Difficult to find and I was mischarged. Didn't get a response until I called the main UHaul line.

Max K. on

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Rerouted to three different locations. At the last location, the front door was open but was blocked by an iron bar door which was locked so we could not enter. The office lights were off and the owner's dog was in the office - looked sick and was left without water (the day was hot). The lockbox door was ajar and could not close as the lock was set - so we couldn't leave the key. Waited for the owner to return for 20 minutes, finally called the pickup location for advice. I explained that we were from out of town and still had a four-hour drive ahead of us and could no longer wait for the owner to return. She tried calling the two numbers that she had for this office - no answer. I asked her to mark our job ticket with the location we placed the truck key (in the "Mail" box) and left. Very disappointing experience.

Bryan D. on

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Customer did not leave a comment.

Nadav A. on

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The location was awesome The equipment was awesome The pricing is awesome But the mobile app is terrible: I spent an hour and a half attempting to use the return function, kept getting white pages with nothing happening, or a white page with red bar saying tap to refresh, meanwhile refreshing leads to last page.. and I had 5 bars LTE and all websites had no issue (was able to watch a YouTube video so it’s not reception)

michael E. on

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Service was excellent. This is a well run operation.

Albert L. on

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Customer service is fast, friendly, knowledgeable and courteous. The guy there is named Rick and he is excellent at his job.

Ron S. on

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The person who helped me get my truck was short and not helpful at all. Left us out with the truck in the middle of questions.

Ehron F. on

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Customer did not leave a comment.

hannah G. on

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The owner of the shop wasn’t there for my pickup. He didn’t show up to the store front until 35 mins after my scheduled pick up time

Scott V. on

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Mark B. on

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I've rented from U-Haul a number of times during the 30-years I've lived in LA and today was, by far, the most disappointing customer service experience I've ever had. Period. And I'm not talking about a poor experience with a UHaul representative, I'm talking about a poor experience between a customer and a business that I've personally witnessed. First off, I'm not just any other client that might look up the closest UHaul rental to my current location or destination, I'm a neighbor that passes this specific business twice a day, every day of the year since they opened. When I saw this location open-up as a UHaul rental I was genuinely happy for them. Now, I see why this location has zero Yelp reviews and quite frankly, that's a good thing considering my interaction with the guy in the office. It all started when I walked into the establishment saying that I was there to drop-off my UHaul and Ricky (office guy) wasn't expecting a drop-off. That's when I figured that my original pick-up site wasn't able to give a heads-up to this particular drop-off site. Had this step happened, I think it would've avoided a lot of the tension that Ricky and I experienced today. It appeared from the get-go that Ricky wasn't too keen on accepting my drop-off. He acted as if it was a huge inconvenience to get inventory for a future rental. I was dumbfounded. I told him that I lived down the street and that I thought he'd appreciate a neighbor's business. He told me that it would be cheaper for me to return the 10-foot truck to the location I got it. When I asked him how could it possibly be cheaper to return it to UHaul of Pico Rivera (20 miles away) he replied that I was being "nit picky". Wait what?!? I get it, Ricky, was having a bad day and he felt that I was "nit picky". When I asked him "why are you so aggravated with me ...I'm trying to give you business?" he was not having it at all and annoyingly replied, "you're just being so nit picky and you don't know what I've gone through this morning". Ricky was absolutely right and I acknowledged that point with him. When i said, "I'm just trying to understand why you're turning away a neighbor's business and why you're mad about it" he interestingly responded "I don't care if you're my neighbor, you don't know me, you don't know if I'm upset..if you think that, you should keep it to yourself...that's what men do!" After we finished-up the transaction, Ricky's parting shot to me was "...and just so you know, I didn't make anything on your return!". Wow, OK Ricky. I relay this experience for a couple of reasons. There may be operational opportunities to be able to drop-off trucks impromptu to different locations from a customer's-convenience standpoint. If the drop-off locations are not incentivized at all to take inventory, then the process could use improvement. If, however, the incentive is that the drop-off location has inventory to rent-out for future business than this specific

Audrey D. on

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I had a great experience!

Vickie W. on

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My experience was excellent,. Rick was very pleasant, courteous and easy.to work with. I would truly recommend this location to a friend or family. member. I cannot think of anything to improve the service I received. I was very satisfied, Thank you so much.

clare J. on

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1. Small location. Had 1 truck 2. I refilled to my truck & still got charged for gas! Now i have to WASTE MY PREVIOUS AND SCARCE TIME TO GET MY MONEY BACK. So activating and avoidable. Why didn't he just LOOK AND CHECK the papers to see I filled it up? I even put in slightly more than needed!!

Rigoberto R. on

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From start to finish, I was impressed!!!

Michael S. on

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Customer did not leave a comment.

Carlos S. on

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Include a third seat in the cabin of the uhaul.

Jim S. on

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Customer did not leave a comment.