Customer Reviews for Ship It

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ship It

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Garrett H.
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When I arrived to pick up the Uhaul truck, no one was there despite having spoken to the owner many times during the week and arranging to pick up the truck at 9:00 am. There was no way to contact the owner besides the regular number. I had to contact another Los Angeles Uhaul and have them contact the owner directly. Even after all that it took 45 mins after my appointment time to get the code to the lockbox to get the truck. The owner never showed up, I did not receive my moving pads, and had to figure everything out on my own. I would not recommend this location to anyone, especially if you are on a time constraint.

ALEXANDER H.
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Customer did not leave a comment.

Melanie B.
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None

Paul D.
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The person running the office was rude and threatening. For example, prior to leaving, I asked if the van had been cleaned (given the COVID situation). He groaned, and sarcastically said "no", and walked off. I assumed he was having bad day...but even that didn't makes sense given it was 9am. A truly awful experience.

Ricky Y.
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One of the best experiences I've had since COVID-19 I think you for all your help

Charles S.
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This place was great, and the online/contactless check in was great.

Brandon A.
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Customer did not leave a comment.

Geoffrey L.
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This location specifically did a good job, but this was the 3rd location I dealt with while trying to make a reservation. I was allowed to make 2 reservations that were canceled and I received attitude while trying to verify I got to use a truck. As previously stated, this specific location did well. If I could leave reviews for the previous uhaul places, they would get awful reviews. I also didn't get a dolly.

Erin B.
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First, they didn't have the size van I had reserved, then it wasn't at the location promised, then there wasn't enough gas in the vehicle to get me to my location so I had to fill up before hitting the road, and then, the people I spoke to at both locations were very unhelpful. Overall not a great experience.

Matthew F.
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Customer did not leave a comment.

Saron K.
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This guy at the drop off location is HORRIBLE. I would be embarrassed to have this individual representing my company. HE WAS EXTREMELY UNPROFESSIONAL. I am just grateful he was not there at the beginning of rental process. I have never felt so threatened, scared and confused by someone who works in a customer service field. I think U-haul should replay the video from my return to understand how terrible this person is. He actually made an easy drop off turned in to an anxiety most stressful situation.

wahed K.
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the odometer on the contract was wrong.I told the guy and he said it was corrected. when I dropped off the van, only drove 14 miles I was charged for 34 miles, rip off

cynthia W.
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Customer did not leave a comment.

april W.
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Rick was awesome he saw that I was having a really bad time with getting a truck and he made sure to make the experience as easy as possible. Awesome service.

Malcolm R.
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The cab still had a large bundle of dirty old clothes and thrash, it had not been cleaned out.

Maher S.
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Customer did not leave a comment.

Tracy D.
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This experience was absolutely perfect! Easy pickup and dropoff and kind service. I will definitely use this place again!

jason W.
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I dealt with Rick during the 13 days I had the u-haul. I did come across some issue such as lockout but any and every issue he was able to handle and did it well. I'm very satisfied with the service he rendered to me and will be referring others over to him. Thank you

Jayson P.
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I reserved a 20 foot truck well in advance. Then was told 2 days before my move that he couldn't get it and could only get a 15 foot truck instead which was way too small for me. The day of pick up be managed to get the 20 foot truck but it was extremely stressful and what is the point of reserving a certain size truck if you can't actually reserve it? That's horrible service which was expensive as it is. Next time I will be using a different rental company.

Amber M.
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Hi! There was a case of cd/DVD's that was left in the cabin (from the previous renter I presume??) - left a voicemail with the pickup location but not sure if they received Thank you!

Michael N.
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When somebody makes a reservation that included dollies, blankets, etc, it would be nice that those things were available at the pick up location. I was forced to drive to another location to pick up these items, which put me over the allowable free mileage,

Melanie B.
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Mr. Young runs a great UHAUL in the MId City Area in Los Angeles. He is warm and inviting and displays excellent customer service. He assists your travel needs and offers solutions and recommendation to make your move easy and affordable. I highly recommend this location. I will tell other people about my great experience with UHAUL

Melanie B.
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The owner Mr Young offered excellent customer service!!! Very helpful! He went over and beyond explaining features in the truck. He was considerate to call and inform me that the truck was going to be late and then called that it came in. Appreciated his efforts! Very personable !

Dallas S.
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Just wanted to say Ricky Young made this a seamless process. Thank you!

Jonathan E.
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Customer did not leave a comment.

Lorri T.
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The staff was very helpful, friendly and courteous.

Nathan D.
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I rented a utility dolly for $7. I told the person working there I'd be back in a few hours. He said they close at 5pm. I got there at 4pm, and the office door was open, but the security/metal barred door was locked. No one was there to found. I waited 20 mins. Called several times; no answer. There was another lady there hoping he'd come back so she could rent a van; she ended up doing it online on her phone. Another guy waited around then left. I had an appointment so I had to call U-Haul and move my return to another location, which meant dropping it off another day--more time and work. I have nothing against U-Haul, but that guy really should have been at work. One of the neighbors there said he disappears sometimes. How can you run a business and not be there? I'm not mad, but that guy should be made aware of being absent at work is not cool--he didn't even put up a "I'll be back" sign.

David G.
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I couldn't ask for better service. A perfect experience and a great value.

Yadira L.
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Customer did not leave a comment.

Will R.
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Customer did not leave a comment.

Mariem M.
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Customer did not leave a comment.

Dana P.
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Customer did not leave a comment.

Daniel P.
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I need to dispute the fuel charge on the most recent rental, and wanted to discuss another situation that I hope you can help me with. I do not disputed the end fuel level, however when I rented the vehicle it was only halfway full so I do not think I should be charged for the whole tank. Also, when I tried to return the vehicle as scheduled on Sunday, the owner of Ship It was not there to accept the vehicle and there was nowhere to leave it even though the business was listed as open. I called Uhaul customer service and while they did not charge me for keeping it an extra day to return the vehicle the following day, I had to take time off of work and use two Ubers to make the return as the ride I had arranged to pick me up the day before was not available. If there is someway to make this right either through reimbursement of my Ubers or a discount on the overall rental charge I'd really appreciate it.

daniel G.
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Customer did not leave a comment.

Weikang Q.
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Customer did not leave a comment.

Meha M.
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Customer did not leave a comment.

Simon G.
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I cannot speak highly enough of Rick - quick, efficient and super helpful - what a great guy!

gina V.
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Customer did not leave a comment.

Jessica N.
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Return process was a little confusing. Door was open but screen door locked. Lockbox for key drop-off was unlocked with other keys in it. Would have appreciated someone being at the office or setting up a more secure key drop off.

Annie I.
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Please have the appropriate car in stock for the people that have reserved for it.

peter L.
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Whoever was running this location was VERY slow. I walked in and sat down and waited 15 minutes for him to come to the desk and help me. The following day when I was returning the vehicle the entrance was locked, I rang the doorbell once and waited 15 minutes for someone to come out. A little unprofessional as this is a business.

Joscelyn B.
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Some equipment I rented was not available and that was inconvenient. I would call before to make sure they do in fact have what you need to help move

Jeffrey M.
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Irate customer service when returned clean vehicle with my nine year old daughter. Customer service rep, who was pleasant when I picked up the vehicle, upon returning, screamed at me through a locked gate when I asked for a receipt, saying repeatedly "I'm on the air," "you can check it in yourself," "I'm too busy." My daughter said she felt unsafe and I did too. Disappointed in UHaul customer service and an indication that the company that stood for customer service, quality and friendliness is no longer a brand on solid ground.

Felipe S.
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Good customer service. Great was in and out in 5 minutes to check in and also to check out .

carlos M.
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Customer did not leave a comment.

Jeremy D.
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This location was very nice clean and the customer service was exceptional

Timothy G.
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Great location

chris M.
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Incorrect pricing, unclear terms, difficult rental process.

Nicole L.
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Nothing great customer service clean trucks cute dog very helpful Thanks Ship it

David P.
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This was a perfect experience. Rick went out of his way to accommodate us and it made an otherwise stressful day so much more pleasant.

Marcus H.
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Customer did not leave a comment.

Raul S.
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Customer did not leave a comment.

MICHAEL S.
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Customer did not leave a comment.

Charles L.
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The online checkin process worked, but it took a really long time and I found it dangerous/unusual that the key to the truck was not in a lock box ... but just left fully unlocked in the cab. The store was not open for any in-person assistance. If some of the online checkin process steps could be completed before arriving at the location, that would have been better and caused less frustration.

Quentin H.
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Customer did not leave a comment.

Simon K.
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Rick provides great customer service

Phillip B.
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Rick was great! Process was easy to navigate. Equipment was above my expectation. As much as I dread moving, I intend to u-ship again.

Megan S.
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Had a great moving day experience thanks to Ship It. Made the transition very smooth and pleasant. Friendly place that was very efficient. Would highly recommend.

Eliseo M.
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The Fine Gentleman was Fantastic!!! Excellent, All Around Service from him & his Mascot (ruff ruff)!! :-)

Gerald M.
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Customer did not leave a comment.

Christopher S.
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Difficult to find and I was mischarged. Didn't get a response until I called the main UHaul line.

Max K.
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Rerouted to three different locations. At the last location, the front door was open but was blocked by an iron bar door which was locked so we could not enter. The office lights were off and the owner's dog was in the office - looked sick and was left without water (the day was hot). The lockbox door was ajar and could not close as the lock was set - so we couldn't leave the key. Waited for the owner to return for 20 minutes, finally called the pickup location for advice. I explained that we were from out of town and still had a four-hour drive ahead of us and could no longer wait for the owner to return. She tried calling the two numbers that she had for this office - no answer. I asked her to mark our job ticket with the location we placed the truck key (in the "Mail" box) and left. Very disappointing experience.

Bryan D.
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Customer did not leave a comment.

Nadav A.
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The location was awesome The equipment was awesome The pricing is awesome But the mobile app is terrible: I spent an hour and a half attempting to use the return function, kept getting white pages with nothing happening, or a white page with red bar saying tap to refresh, meanwhile refreshing leads to last page.. and I had 5 bars LTE and all websites had no issue (was able to watch a YouTube video so it's not reception)

michael E.
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Service was excellent. This is a well run operation.

Albert L.
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Customer service is fast, friendly, knowledgeable and courteous. The guy there is named Rick and he is excellent at his job.

Ron S.
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The person who helped me get my truck was short and not helpful at all. Left us out with the truck in the middle of questions.

Ehron F.
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Customer did not leave a comment.

hannah G.
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The owner of the shop wasn't there for my pickup. He didn't show up to the store front until 35 mins after my scheduled pick up time

Scott V.
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Customer did not leave a comment.

Mark B.
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I've rented from U-Haul a number of times during the 30-years I've lived in LA and today was, by far, the most disappointing customer service experience I've ever had. Period. And I'm not talking about a poor experience with a UHaul representative, I'm talking about a poor experience between a customer and a business that I've personally witnessed. First off, I'm not just any other client that might look up the closest UHaul rental to my current location or destination, I'm a neighbor that passes this specific business twice a day, every day of the year since they opened. When I saw this location open-up as a UHaul rental I was genuinely happy for them. Now, I see why this location has zero Yelp reviews and quite frankly, that's a good thing considering my interaction with the guy in the office. It all started when I walked into the establishment saying that I was there to drop-off my UHaul and Ricky (office guy) wasn't expecting a drop-off. That's when I figured that my original pick-up site wasn't able to give a heads-up to this particular drop-off site. Had this step happened, I think it would've avoided a lot of the tension that Ricky and I experienced today. It appeared from the get-go that Ricky wasn't too keen on accepting my drop-off. He acted as if it was a huge inconvenience to get inventory for a future rental. I was dumbfounded. I told him that I lived down the street and that I thought he'd appreciate a neighbor's business. He told me that it would be cheaper for me to return the 10-foot truck to the location I got it. When I asked him how could it possibly be cheaper to return it to UHaul of Pico Rivera (20 miles away) he replied that I was being "nit picky". Wait what?!? I get it, Ricky, was having a bad day and he felt that I was "nit picky". When I asked him "why are you so aggravated with me ...I'm trying to give you business?" he was not having it at all and annoyingly replied, "you're just being so nit picky and you don't know what I've gone through this morning". Ricky was absolutely right and I acknowledged that point with him. When i said, "I'm just trying to understand why you're turning away a neighbor's business and why you're mad about it" he interestingly responded "I don't care if you're my neighbor, you don't know me, you don't know if I'm upset..if you think that, you should keep it to yourself...that's what men do!" After we finished-up the transaction, Ricky's parting shot to me was "...and just so you know, I didn't make anything on your return!". Wow, OK Ricky. I relay this experience for a couple of reasons. There may be operational opportunities to be able to drop-off trucks impromptu to different locations from a customer's-convenience standpoint. If the drop-off locations are not incentivized at all to take inventory, then the process could use improvement. If, however, the incentive is that the drop-off location has inventory to rent-out for future business than this specific

Audrey D.
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I had a great experience!

Vickie W.
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My experience was excellent,. Rick was very pleasant, courteous and easy.to work with. I would truly recommend this location to a friend or family. member. I cannot think of anything to improve the service I received. I was very satisfied, Thank you so much.

clare J.
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1. Small location. Had 1 truck 2. I refilled to my truck & still got charged for gas! Now i have to WASTE MY PREVIOUS AND SCARCE TIME TO GET MY MONEY BACK. So activating and avoidable. Why didn't he just LOOK AND CHECK the papers to see I filled it up? I even put in slightly more than needed!!

Rigoberto R.
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From start to finish, I was impressed!!!

Michael S.
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Customer did not leave a comment.

Carlos S.
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Include a third seat in the cabin of the uhaul.

Jim S.
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Customer did not leave a comment.

Ruth S.
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Customer did not leave a comment.

Gabriela B.
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Everything was absolutely great! The owner was so nice and accommodating!

RANIA A.
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The person who was there was too rude I will never come back there for sure

Cole C.
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Rick was fantastic.

Joshua H.
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Very nice person working at the store. Absolutely nothing could be done to have improved on the experience.

Andrew J.
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Customer did not leave a comment.

Benjamin M.
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Customer did not leave a comment.

Agustin L.
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Customer did not leave a comment.

Justin A.
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Customer did not leave a comment.

nicole R.
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Very nice and professional owner (plus he has a sweet dog). Only critique is less about location maybe and more about reservation over the phone is that I was told I could reserve two dollies and furniture pads, then when I got to the location, they only had one dolley available and no pads. Seems like there's some miscommunication between the phone service/online system and the actual location. Ended up working fine, but just a thing to note.

Brenda A.
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Customer did not leave a comment.

Ruth S.
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Customer did not leave a comment.

Jennifer M.
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The owner of the shop was not there. Even though I signed up using mobile sevice he wasn't there to hand me the key. I kept calling and no answer. After I invstigated teh key was in the truck on driver seat with door unlocked. Very unsafe. I then had no where to park my car since there was street cleaning. I parked next to the busines since I was a customer. The owner calls me 30 minutes later that he's going to tow my car if I don't move it! Ugh. He knows I'm out moving my furniture. I was so frantic that he was going to tow it I had to race back there spend more mileage and time that I had to pay for. It was very inconvenient, the owner was rude. Very Unprofessional.

Nathan W.
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Customer did not leave a comment.

Briana B.
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Customer did not leave a comment.

Deric G.
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Customer did not leave a comment.

levi W.
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The attendant at this location was unprofessional in completely misunderstood my initial request. I was charged for a one way U-Haul rental when I explicitly stablished verbally that I would be returning the vehicle to its original pickup location. I was overcharged by 58.77 dollars and after contacting several parties I still have not received my refund.

Rob N.
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Good people

Lydia B.
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Customer did not leave a comment.

Richa B.
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I was told the furniture pads were being purchased but found out at the drop off that they were only for rent so i had to pay for missing equipment. I also was told not to refill the gas.

Nicholas B.
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Your app blows.

Lauren D.
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Best customer service and their dog is the cutest!

No reviews have been submitted for this location.

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