At the pick up location they had me waiting for over an hour and a half after my appointment time! It was a very time sensitive situation and I had multiple people waiting on me to get the truck. Definitely the worst experience I’ve had with U-Haul. Apart from getting the truck an hour and a half late, the people didn’t really seem to care that I was running late.
EDGAR J
Customer Reviews for Ship Lincoln Heights
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There were no clear directions on where to put the keys, the place was not open even though it was suggested as a drop off place for the day I rented the u haul.There was no one there, and it was a very confusing area.
Denise D