Customer Reviews for Shipping Shop
(U-Haul Neighborhood Dealer)

Rating:

1.0

I am writing to express my deep disappointment with my recent experience using U-Haul, specifically through the mobile rental process. Unfortunately, this was my first time using U-Haul—and it will also be my last. The experience revealed a concerning lack of organization and accountability. After returning a large U-Haul truck, I received calls days later asking about its whereabouts. It was troubling that staff were unaware of where their own equipment was parked, where guests were expected to leave fuel receipts, or even where the key drop box was located. At the location, there were also belongings left behind by another customer, which raised serious concerns about oversight and customer care. In addition, unexpected fees were charged to my account. When I attempted to discuss these charges with a manager, I was told that someone would contact me within 1–3 days. Despite having my claim escalated twice, no manager ever followed up. This lack of communication and accountability was extremely frustrating and unprofessional. Based on this experience, I would not recommend using U-Haul’s mobile pickup option. For anyone seeking a more stress-free transaction, I strongly recommend completing rentals in person at an actual U-Haul location, where customers can speak directly with staff and ensure clear instructions and accountability. I had heard positive things about U-Haul, which is why I chose your service. In hindsight, I regret not following the more traditional process of visiting a physical location and completing the transaction face-to-face. Moving forward, I will return to using professional moving services, as I have in the past. I hope this feedback is taken seriously and used to improve the customer experience, particularly for mobile rentals.