Nothing very satisfied 😄
SHERRI M
Customer Reviews for Shoreline Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I am not happy with the billing side of this transaction. UHaul Double dipped -charged my account twice (it looks like) THEN deducted the wrong amount from my account. NOT the proper amount which should have been 513.59. They deducted the original amount of HOLD, 745.98 and then deducted 513.59 THE CORRECT AMOUNT due at time of return BUT then it looks like in my bank account they credited me back 513.59 AND kept the higher amount of 745.98 WHICH IS WRONG. I will likely not do business with uHaul in the future if I do not get immediate resolution of this issue. Who is at fault? Uhaul database program OR the staff at the facility?
CHRISTOPHER SStaff was excellent in providing information. Services was excellent
Bernadette DIt was okay we live in a very rural area and it felt like I may not have been dropping the truck off at the right place the online app walked me through it and when I was done some not very pleasant lady came up and took the key from me.
Angela RWith the exception of the immaculate fuel reading I am satisfied with the drop off and she was helpful and told me to just let them know about the fuel level and they would be happy to refund the money but that’s not my experience.
Kurt LEveryone was awesome, thank you!!
AARON SThe staff is very professional, helpful and friendly.
Hilary DNothing. The staff here is amazing.
ROBIN ANext customer service by far!! Thank you Walter ,Jill and staff!! 🙏🏼🙌🏼
ANGELINA SI had a good experience
Charlene CStaff onsite were excellent. Everything was handled quickly and like you were dealing with friends. Equipment handled the chore. Would very much recommend.
DANIEL HExcellent experience renting a truck from Shoreline Storage in Lakeport, CA.
LINDA BIt was easy to get truck and to return it on a Sunday!
TERESA FThe woman took over 40min to rent me the uhaul. She rented me the incorrect van and overcharged me. I would never rent from this location again. Horrible service and they were dishonest about the rental/return and overcharged me. Use wicked automotive for lakeport rentals. This place was the WORST. I am now disputing a cleaning charge for $250 when the uhaul was returned in the same condition it was rented.
EVA B