Gene was excellent to deal with. Thank you
Margaret C
Customer Reviews for Sierra Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young fella working there is always such a pleasure to deal with.
Louis FThe Osoyoos U Haul office is one of a kind. Always polite and helpful, very community supportive, Can't say enough about them.
Tammy HVery nice young gentleman on the counter, helpful and efficient
DARREN DEveryone was extremely helpful and professional. Except a lady named Megan from head office, she was trying to sell a package when I denied it she canceled my reservation which I think is very unprofessional and unethical. I would definitely go back to u-haul because the staff at the front desk at the were extremely nice and helpful.
POOJA SAlways courteous and very helpful
CHARLOTTE RNo improvement needed!! Fantastic friendly professional service! Definitely 110% in excellence!
Keri BMake sure circle check on engine and windshield wipers are checked. Interior of box had thick layer of dust/sand. I had to rinse it out prior to loading .
MARK SIt was very convenient for the drop off.
LISA KAll is good!
Teresa RVery accommodating, friendly and efficient.
Scott SWonderful gal in front office - very knowledgeful and helpful.
Brian GSierra moving and storage went above and beyond to help me with my rental Would highly recommend
Jeremy TVery simple and efficient return and a friendly rep.
DANE LMore lighting and signage would be helpful. It was nearly pitch black where we dropped off the trailer after hauling from the lower mainland. It would probably be fine in the daytime, but we did drop-off with the app so I can't really say how the staff were as it was 1:30am
Karen TAll my contact with U Haul employees was great. Very helpful and polite. The truck was great I would certainly recommend U Haul and use them anytime I need to move.
RALPH HI think it was perfect thank you
lucky BThe young gentleman who looked after me for my trailer rental was very good.
ROBERT TEasy drop off and great customer service!
Michael BThe drop off was painless and quick.
ANDREW HUhaul service personnel was very informative and quickly handled the paperwork and the trailer to the parking spot.
Johnny CI tried to drop off the truck on a Saturday. This the business was closed. Other people were there having trouble and were looking for help. I had left two messages at that business and no one replied. I had trouble with U-Haul customer service until I talked with Karla. She resolved my issues. She was awesome!.
Stephen MI’ve rented many u- hauls from the Vancouver & Richmond locations. I’d have to say the best customer service I’ve had was in Osoyoos. Very friendly, informative over all great customer service. We will be back to rent from here again!
HANNAH AThis was an excellent move,the equipment was at my preferred location,the fellow there,I believe it was jarrod? Was super helpful and polite it ran great and went smoothly very happy
BRADLEY CAll good.
ANDREW SQuick and helpful return...
Diane FDamaged faulty equipment, took days to get a half decent refund. Will likly not be using u haul again after now 2 poor experience, nor will I suggest them.
Tyler ECommunication with the company posted hours.
Linwood CExcellent customer service!!
Doug BNot much at this end either, employee was very accommodating, went over trailer with me and printed invoice showing that there was no damage and no extra charges.
Mark FNice customer service
Dalbir BI had to wait 1/2 hour to complete my rental pickup because the woman who was working was not able to log into the necessary application on her computer. She was not very helpful and didn't come out to ensure that I had hitched the trailer on properly.
Louis FYour rate and amount was very reasonable for me. Thank you for making this big move affordable.
Debora SI was supposed to get a 26' truck. More notice to change pick up locations would be appreciated. This is not the fault of this depot. They are friendly, helpful and have a good stock of supplies.
Debbie PStaff was very efficient and helpful
Louis FThe girl at the counter was not nearly as helpful as the fella that usually works there.
Louis FAll went as expected.
Scott VStaff super helpful.
James VNothing,exceptional service, very polite, a very positive experience
David PStaff is wonderful. Community minded. Always supportive and gelpful
Tammy Hplease service and make road Saftey your priority
MIKE DI dropped off after hours, so no interaction with personnel. Location was super convenient.
Carl OAt both pick up and drop off , customer service was fantastic,friendly and professional
Jason Tworked ok, no problems. easy to use. Thank you
JOhn FThe fella at the counter is always a joy to deal with.
Louis FThe receptionist was very kind and courteous.
Victor KThe fella at the Osooyoos location was very professional and had excellent communication skills.
Derrick WStart with a full fuel tank and return with a full tank
Randy NDropped trlr. Location texted me all is good.
Don RThe drop off for the truck was excellent great customer service highly recommend U haul.
george cTerrific service from the young man on-site!!
DOUG MRear door cable was broken. Made it very difficult to open/close the door.
James VThe experience went well until I was scammed out of $70. The vehicle had more gas when I brought it back then when I took it. I was lied to for $70. Nice
Dave MDropped of with the app. Excellent location!
James VGreat to deal with, would recommend to anyone!
Charles CThe last customer had put the belts on the dolly backwards
Carla EMy problem is not the location . My problem is the gong show to get what I needed
Daniel BMake sure when we have a reservation that the truck is in!!!!
JANET GQuick return and we were on our way.
Jacobus BThe utility dolly and furniture dolly I ordered were not in the truck I was assigned to pick up. This made our move difficult and we had to leave some of what we needed to get done because we could not life and carry it into the truck ourselves.
Heidi SEverything went smoothly
louise dService agent in Osoyoos was stellar! Very kind, speedy and on top of it!
Derek HThis location did not help with hook up. Kelowna is definitely preferable.
Oliver B