Customer Reviews for Sihem Market
(U-Haul Neighborhood Dealer)

119 reviews

7919 118 Ave   Edmonton, AB T5B0R5

(780) 809-8503

Hours

  • Mon–Sun
    9 am–7 pm

Services at this Location:

Contact Us

(780) 809-8503

7919 118 Ave
Edmonton, AB T5B0R5

Services at this Location:

Hours

  • Mon–Sun
    9 am–7 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

This was not the location I booked through UHaul. I booked a cargo van at the Dollar Tree location and was VERY worried and upset to find that they don't offer that type of vehicle. I was never contacted by UHaul to change my booking, as is your commitment to do so. I am really disappointed that today was so stressful. It was only through luck and people being kind to me that another option was found.

Lisa F. 
Rating:
5.0

In the winter time it's important to bang on the hood of the vehicles. Had I don't that I would have saved a kitten from being injured. I started the van and heard this noise coming from under the hood. I shut the vehicle off, opened the hood and saw a kitten laying on the snow covered ground. I was able to get to her once I moved the van; took her to the nearest vet hospital and instead of taking her to the animal shelter I found a home for her. Thankfully, it all worked out. The owner of this uhaul location was very understanding as I had used 2.5hrs of my van rental dealing with the cat. He extended my van rental at no charge.

Dawn-Marie M. 
Rating:
5.0

Clean up the garbage before giving it to another customer, “Tim hortons” garbage

yitzchak S. 
Rating:
5.0

U NEED UHAUL AND GREAT SERVICE SIHEM MARKET IS THE BESTI WILL BE BACK AGAIN

aman O. 
Rating:
4.0

Customer did not leave a comment.

Manuel M. 
Rating:
5.0

Customer did not leave a comment.

Cristiano C. 
Rating:
5.0

Customer did not leave a comment.

Tajay C. 
Rating:
5.0

They are close to home, but not on the internet for location.

Clayton S. 
Rating:
5.0

One recommendation would be the Auto Hauler. The front ratchet tie downs. Need to be improved. Some way of locking the ratchets in place would be recommended. I was taught to check your load tie downs frequently. I was finding that the ratchets were working out of line and the webbing strap across centre of the tire had worked to the. Side not holding the load. If I had not checked the tie downs wee might have had problems.

tom M. 
Rating:
5.0

Good better best

Soukhdeb S. 
Rating:
5.0

Customer did not leave a comment.

Martin F. 
Rating:
3.0

Customer did not leave a comment.

Zoria H. 
Rating:
1.0

The gentleman running this location overcharged me and was extremely rude in his customer service, blaming me for not choosing damage coverage and insisting that I owed him $21 of gas money despite only travelling 14 km in the van. I took advantage of the $19.95 U-Haul rental deal and was charged approximately $62 instead

Emily B. 
Rating:
5.0

Thx

Diane S. 
Rating:
4.0

There should be option of POS(Point Of Sell) device to just tap with credit card without requesting for our card details

Tajudeen B. 
Rating:
5.0

Customer did not leave a comment.

Muffy M. 
Rating:
5.0

Nothing it was perfect!

Chase H. 
Rating:
5.0

Customer did not leave a comment.

Leslie Tyler G. 
Rating:
3.0

Customer did not leave a comment.

Jeff B. 
Rating:
1.0

Pick up location change three times less than an hour before pick up. Terrible the truck has a front end problem? Bad experience

Linda D. 
Rating:
3.0

Customer did not leave a comment.

Antonio P. 
Rating:
5.0

Customer did not leave a comment.

Lillian B. 
Rating:
5.0

Everything is good 👍

mohamed A. 
Rating:
5.0

Good

Makele G. 
Rating:
2.0

I've used U-Haul alot and I have always had excellent customer service and the prices have sometimes been quite high but for the most part reasonable. This last rental was a trailer and online it quoted me $350 so I called to make the reservation. On the phone they were going to charge me $450. I explained what I was quoted online and she worked with me and said she could discount the rental and I'd only pay $382. I reserved the rental and gave my credit card for a hold. I went to check my email before I picked up the trailer and I didn't receive any of my paperwork. I then called and customer service gave me the location to pick it up and stated that my email was never entered. I arrived to pick up the trailer and was then told, I owed $515. I now have to wait 72 hours while they listen to all my interactions with customer service. With my move, this has added more stress then I already had. My budget was set and I didn't have the extra to lose. This has been very frustrating.

teresa F. 
Rating:
5.0

Thank you great service

justin W. 
Rating:
4.0

The truck rented could have easily caused my death. Driving on the highway at 90 kpm and the rear brakes suddenly engage on their own causing the back wheels to lock up. This happened 5 times throughout the day. This vehicle is not fit to be on the road. Someone is going to die if this vehicle is not pulled off and fixed or disposed of. I told the location manager and he claimed Uhaul had been notified numerous times but they claim there is nothing wrong with the truck. I can assure you there is something seriously wrong with that truck and would encourage maintenance to call me and I will explain directly to them. 416-716-2845

sherry S. 
Rating:
5.0

Customer did not leave a comment.

Muzamil S. 
Rating:
5.0

Great excellent customer service from the owner

Aman O. 
Rating:
5.0

Customer did not leave a comment.

Mohemad N. 
Rating:
5.0

Nothing everything was great , excellent customer service. Thank you.

Miguel R. 
Rating:
5.0

Nothing everything was great !

Miguel R. 
Rating:
1.0

Respect customer the guy working over there he's attitude [arrongent bad . don't treated your customer like your bich!

NASRUDIN D. 
Rating:
5.0

Customer did not leave a comment.

Bill W. 
Rating:
5.0

Customer did not leave a comment.

Xiaochi M. 
Rating:
5.0

They were extremely helpful in our time of need

jamie H. 
Rating:
4.0

Easy to find and not difficult to get to. A bit short of parking space to return rental vehicle to on a weekday afternoon.

Fiona B. 
Rating:
5.0

Great service

Erin B. 
Rating:
5.0

Beautiful customer support and willingness to help

ADEBAYO K. 
Rating:
5.0

Customer did not leave a comment.

Jordan S. 
Rating:
1.0

Location and professionalism is key when operating any business.

Cheryl G. 
Rating:
4.0

When I booked my rental I requested no extra insurance and during the checkin the agent added in anticipated mileage which was confusing to me. I was my fault but I believe business practice to include insurance is probably company policy. Regarless I didn't realize until I reviewed my bill at home that I realized the $15's were added. I know it was my responsibility to check but I still feel cheated and I doubt I will use your services again. I would appreciate a response to this at dshapka@me.com

Darrell S. 
Rating:
5.0

Customer did not leave a comment.

Tyson B. 
Rating:
4.0

Friendly, helpful staff.

steve G. 
Rating:
5.0

The store owner was awesome. I would certainly recommend this location for great service to anyone. Well done!

KEVIN W. 
Rating:
2.0

The way Uhaul does business is weird. Why dont you operate with depots? The whole process was a bit shady.

Dustin S. 
Rating:
3.0

Organize where the uhaul trucks are parked. The vehicle that (15' cube) i rented was burried behind a 20' cube and both sides are blocked as well. I had to get the truck in front of me moved before i could get out. Not a big deal with me as i am not in a rush but could be for some other costumers.

Jeon S. 
Rating:
4.0

Very bad on gas spent over half of rental price on gas alone getting from Edmonton to delta

Mohammed S. 
Rating:
5.0

Customer did not leave a comment.

Chris E. 
Rating:
5.0

Customer did not leave a comment.

ROBEL G. 
Rating:
1.0

I didnt expect this too much trouble , hustle and bad experience thru this renting company. From the very start until I finished the whole rent they always have occur problem !! First , we go to the store to pick up a rented CARGO VAN. As we checked and start the cargo van the engine was so loud and we know thats not normal .. so we told the guy from store that theres something wrong about the car , he then told us No there nothing wrong coz I drive it there myself , then I told him that “there is a problem “ he then take like 4-5mins to check the car ! (Waste time of time ) then as he checked he finally believe us ! Then He told me to wait he will call the u haul hotline . We are waiting for 10-15 mins if what should we do ?? Also it comes to the point that I told him just to call someone or other store that has the cargo van coz thats what we needed . He's not responding yet entertaining other people who's buying from his store . He dont give any solution ! Yet suggesting to get the 15” truck . (My driver cant drive that one ) But lucky us bcoz the other customer who also booked a rented truck didnt go thru with their transaction . So I told the guy right away that if they're not getting that pick up truck we go take it coz my driver dont know how to drive a 15” truck ! I was so disappointed coz we were expecting for Cargo VAN not this pick up ! Because its small !! We have no choice ! Guy is not giving us any choice ! What can I do right ?! So we took three trips because we did get a smaller truck!! Last and foremost when we are about to return the pick up we did arrive to their parking lot !!! It did get stuck! Coz the ice out there was so thick ! We call u haul for help coz we barely move the pick up ! The first one I've talk to from u haul told us that we can leave it their because its in their own parking area !! And leave key to the corresponding box area . Then when we are about to go home , I informed the guy from store about the truck but he stop us !! And threatening us !!! The whole time !!! I told him I called U haul and they told us its ok to leave it just make sure key is their !!but this guy from store don't care really at all wasting all our time !!! He want us to push the truck and its not safe coz the parking area has lot of block ice !!! We are 2 girls and 1 guy!!! He keep threatening us about being charge again if we don't help him !!! All thru out!!! He don't want us to go !! Like we have something too important matter !!! He hold us for 20-35mins and threatening us the whole time !!! Plus we start the rent soooo late !!! Because of your truck problem !!!

Christian kyle B. 
Rating:
1.0

Horrible location, horrible staff, will never go back to this location.

Lee M. 
Rating:
5.0

Customer did not leave a comment.

aster B. 
Rating:
5.0

Nothing the said beacons the owner is so nice and helpful with reviews the contract and answering all my questions I like to go there for my next rental

Aman O. 
Rating:
3.0

Felt like I was dropping it off in someone's yard

Colton K. 
Rating:
2.0

The rental took 15 minutes to process at the site and the store employees/owners did not seem to know what they were doing. At one point the employee took my license and appeared to take pictures of it on their personal phone despite me having already uploaded a picture of the front of my license and scanned the back on my own phone. Also, I was in a rush (since the rental process was taking a long time) and as a result I did not check the contract carefully. If I had I would have seen that the rental was for 3 hours when I had made the reservation for 4 hours.

Colin D. 
Rating:
5.0

Customer did not leave a comment.

Randi G. 
Rating:
5.0

Thank

Ayao A. 
Rating:
5.0

Thank you very much

Ayao A. 
Rating:
3.0

The vehicles seemed well maintained save for the vehicle I ordered had a flat tire. The change over to a new vehicle wasn't straightforward and the hell online and on the phone couldn't do much for me. Thankfully the manager of the store I was at could help out after he was called in, but prior to that I was nearly left in a lurch. I'm still not sure if I've been charged for the vehicle I didn't get. Time will tell, but I didn't expect such a hassle when I booked and to have to be on top of making sure my booking change went through properly and that I won't be charged for the original booking… and that I won't be overcharged by the vehicle change.

Regan F. 
Rating:
1.0

Customer did not leave a comment.

raymond B. 
Rating:
1.0

Scheduled the pick up at a neighborhood location for 9:30 AM as they open at 9:00 AM. But when I arrived the store was closed! The shop owner didn't arrive until almost 10. The interior of the cab was dirty with old spilled coffee. The vehicle felt like it needed a tune up and the gear shift sounded like it was going to break shifting from Park to Drive.

Gillian B. 
Rating:
4.0

Customer did not leave a comment.

DERICK W. 
Rating:
5.0

Great service from a very friendly owner.

Frank M. 
Rating:
4.0

Customer did not leave a comment.

Trevor S. 
Rating:
5.0

Sihem is a resonable business man who seems to have integrity and a good representative for U-Haul.

ALLEN B. 
Rating:
2.0

Charge them the correct amount. I believe that I was charged in miles rather than KM. So instead of being charged for 220km at .99 we were charged 220 miles at 1.59.

Daniel C. 
Rating:
4.0

Customer did not leave a comment.

Peter D. 
Rating:
2.0

Customer did not leave a comment.

Jeniffer R. 
Rating:
1.0

The owner of the store showed up an hour late, I was waiting from 7am to 8am, he was rude and not helpful. Also I was overcharged. Never experienced this before.

Sarmad A. 
Rating:
5.0

Everything is going well

Yapier O. 
Rating:
5.0

Customer did not leave a comment.

Carole A. 
Rating:
4.0

Customer did not leave a comment.

Sumer A. 
Rating:
3.0

Keep the lock in better condition wd 40 work well

Amber S. 
Rating:
4.0

Customer did not leave a comment.

Nicole W. 
Rating:
3.0

The drop off location was fine.

Archie H. 
Rating:
2.0

For one im being over billed i believe , 228 dollars , why its that high i have no idea. And the man at the store , I had not even had the vehicle for more than 12 hours and when I come back to the area to get something from my car , the guy from the store WITHOUT ASKING , tried to open up the back of the truck trying to "inspect" it . It was a violation of privacy , this man had no right , reason, nothing , to come up to the vehicle and try to open up the back to see whats inside. He did not have our permission and I'm very upset. And now I have to pay this large bill after having this man almost violate my privacy and my personal belongings? Also , in the instructions to get the keys , the instructions said they were in a box outside. The guy in the store actually has the keys , behind the counter. So I couldn't go to the box with the password to retrieve my key, like the instructions said , I had to go in the store and get it from the person from behind the counter. Also I'm pretty damn sure that when he came out and tried to open the back of the truck without our consent or knowledge (we found out he was trying to open it because we could hear the noises at the back of someone trying to open it) my friend and I are like 98 percent sure that the liquid beverage he had in his hand , was infact alcohol. The way he was talking , slurring, balance was slightly off and then tries to open our door without any form of consent ? I ordered online, so I can drop it off .online. if we were dropping it off , he would not need to be out there with us checking the vehicle. Clearly he thought he did have to . I'm very very angry and upset with this experience and I think that this company gives you guys a bad name especially if I don't get compensated for the shit show that has happened here.

Tyrone B. 
Rating:
5.0

Customer did not leave a comment.

Shawn M. 
Rating:
5.0

Pleasantly surprised with my overall experience. The vehicle was clean and worked well . The site is attached to a small store which makes it convenient for early or late pickups. Staff at the site was friendly, patience and answered all my questions. Mobile pick up and drop off also made everything go quickly

Elisha S. 
Rating:
3.0

Customer did not leave a comment.

Bobbie B. 
Rating:
3.0

I would recommend, yes & no: I had to redo all what I did online in person, also I had to put an extra 25 km because I had to return the van to the same location. I think this is absurd but I was exhausted of moving stuff to my new apartment...

Chelsee H. 
Rating:
1.0

This location is awful. They took forever to get things figured out in the computer to let me take the truck as they had a crying baby who was sitting in poop and there young son trying to assist me. Once I had the truck the man was calling me when I extended the rental trying to get money out of me on the side as he said U-Haul didn't care that he lost out on money. When I dropped the truck off he abruptly took the keys from me and didn't allow me to check out the truck with my phone and told me he had it. I then realized the next day he had waited overnight to actually check in the truck so I was charged another day! I will never go through this location again!

Destiny V. 
Rating:
5.0

This place was fine but I was sent there because the vehicle I had reserved was not at the first location where I had reserved it.

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

Andre F. 
Rating:
5.0

Customer did not leave a comment.

Osman M. 
Rating:
1.0

Equipment missing from reservation (both utility dollies). Staff sent me to another location to get a dolly and location did not have any. Staff input my husband Stephens name for an additional driver as “Stacy”. This was noticed by staff at the other location. It took me over an hour to drive and get dollies for this. Not impressed by this location and not the service or representation you would expect from uhaul.

Morgann K. 
Rating:
5.0

Customer did not leave a comment.

Aman O. 
Rating:
5.0

Good guy and helpful.

Youness L. 
Rating:
1.0

Look at your dealers customer service and abilities the owner of sihem market location was abusive and couldn't connect the equipment myself as the customer connected the trailer and tested everything. I am just baffled by the latest experience I endured.

David S. 
Rating:
5.0

Customer did not leave a comment.

wilkinson N. 
Rating:
5.0

The service was excellent

russell H. 
Rating:
1.0

Was overcharged during pick up. Mentioned it to the employee and had to wait for a call to the area manager before getting the correct refund. My truck leaked and some of my contents got damaged. Claim # 02247074-2021

ANDREW DAVID K. 
Rating:
5.0

Nothing I am beyond grateful for your customer service and empathy towards me and my situation.

nichole J. 
Rating:
4.0

No problem with the site just a lot further from where I initially set up my pick up in the west end of Edmonton

Don A. 
Rating:
5.0

Customer did not leave a comment.

Stuart S. 
Rating:
5.0

Again very helpful on the return.

Lorna L. 
Rating:
5.0

Nothing to say everything was good 👍and I'm happy with the service ☺nice people

aman O. 
Rating:
4.0

Customer did not leave a comment.

Krystal B. 
Rating:
4.0

Customer did not leave a comment.

Jason F. 
Rating:
4.0

Customer did not leave a comment.

Carson L. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top