Customer Reviews for Silver Chase Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Silver Chase Self Storage

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Thomas W. on

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JENNIFER R. on

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Marietta C. on

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No improvement needed. Both people helping me were fantastic. They were friendly, helpful, and very professional in the way the paperwork was handled and described to me! Thank you very much!

Joseph M. on

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Eric M. on

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John C. on

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Truck dirty

charlotte s. on

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Robert N. on

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Friendly and helpful. Pickup was a new vehicle so, ran well. Only issue was windsheild very dirty and hard to see out of.

William T. on

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Great service

Eugenia H. on

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I schedule my U-Haul truck 8!days prior to the pick up day yet it was not available and they made me drive to Lathrop to pick it up. Not ok not professional at all. What’s the point of make in an early reservation if is not going to be available???

tom r. on

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david f. on

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Checking in online was great and picking up the trailer was effortless. Silver Chase staff was the best. Keep up the good work. If I know anyone in the area looking to rent equipment I will definitely refer them here.

David O. on

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beverly l. on

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Excellent customer service. Very happy with this location

Joseph R. on

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madri s. on

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Great experience. Silver Chase Self Storage made the process very easy.

Harry f. on

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Todd S. on

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Great customer service, fast and friendly.

Katrina S. on

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Davontae S. on

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Rats ate through a lot of my things lost out on hundreds of dollars

Antonio S. on

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This contract was for a one way rental. The location in Lathrop did no have a good internet reception. The interior of the vehicle was dirty and muddy. I received the vehicle with only a quarter tank of gas. I had to spend over $60 to fill the gas tank for our trip to Roseville, CA.

MIKE M. on

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Not the locations issue, but I originally rented from a Tracy, CA location and had to drive extra to go pick this up. Just got my final bill and was charged for the extra miles

Anne P. on

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Christopher H. on

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Dustin H. on

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Didn’t give me the right truck had to make 2 trips

Susan M. on

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The service was great. They helped us get the tow dolly hooked up and the car loaded without any problems. They also helped us get a double billing issue corrected.

Douglas P. on

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Always someone in the office to assist.

James S. on

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Easy access & so helpful & friendly.

G N. on

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Very helpful staff. They helped me out when there were no storage facilities available and I had. Just arrived in town towing a 12ft trailer. I was told that storage was available

Chad L. on

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This survey doesn’t really do my rating any justice. First of all! The pick-up/Dropoff locations were AWESOME! Above and beyond service! My problems are with U-Haul in general! Started off last week when I attempted to book my reservation through your app, then through the online website. For some reason, says I have account(which I have used your service before) but wouldn’t let me log in. Even though I attempted to reset/new acct process which was not successful. So I call the local U-Haul in Manteca, Ca and explained the senerio to the rep. She said wasn’t sure what the problem was with online and can place my request through her. I explained I needed a trailer at this Manteca location for ease of location to what I was towing, Then says ok, and process my request. Then explained that I would receive an phone call confirming my order within an hour, I double confirmed within an hour because I had to go back to work where I can not be on the phone. So I waited around for an hour, not working = not getting paid! No call. So I called back the Manteca U-Haul and talked to a different rep, that apologized for the misinformation and advised the confirmation would be the day before the rental. I also explained the issues of not being able to log into the online acct/app which I STILL was having! Apologized, but an apology doesn’t fix it! So when I did receive the confirmation phone call says my reservation was at a storage facility in Lathrop, Ca. Which is NOT what I requested, even though, it was about 15min further out, its not what I requested and another 1/2hour of my time be wasted by not working/get paid. Again, I will state! The pickup location was awesome! Now to the drop off, I was moving a car from California to Nevada and requested a drop trailer at a location in Fernley NV. There are two locations in Fernley but they confirmed drop off to the one that closed at 4pm and I didn’t get the car unloaded until after that, I tried calling the location for after hours drop off instructions I believe at 4:07pm but no one answered. I reviewed the contract paperwork from pickup and says after hours drop off was an easy process using the app, which would be nice if I COULD LOG ON!!!! I checked your website for the other location(MK’s Diesel and Auto repair, 155 W. Main St, Fernley, NV) says was open until 5pm. I arrived at their location around 4:30-4:40pm.. CLOSED!!! early on a Friday when MOST people plan on moving on the weekend! So ended up going back to the original location(Main St Gas and Food Mart, 605 E Main St, Fernley, NV) and spoke with the employee inside the gas station, explained my situation and she advise that she herself is not a U-Haul employee but would note down the Tailer ID and advise the U-Haul rep in the morning. Again! Great above and beyond service with the drop off location. You as for U-Haul itself! Need to look in the mirror!! I highly doubt, unless my hand is forced, will EVER use a U-Haul branded product again!

Lateef P. on

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Very friendly and customer service oriented representative!!

Zuhal S. on

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Great and friendly employees Clean u-haul everything is excellent. I really appreciate them

Ronald o. on

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Burton F. on

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Chargers plugs in uhaul truck did not charge our IPhones VERY important for uhaul to fix

Gabriel S. on

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CAROL R. on

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I didn't give 30 days notice to move out as we moved suddenly. Not only did they not charge me, but they credited me for the remainder of the month. I would rent from them again in a heart beat!