Customer Reviews for Silver Chase Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Silver Chase Self Storage

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Valerie C.
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Great experience. The staff at Silver Chase Self Storage were polite and accommodating. They didn't even complain when I made a mistake with the key. They shared their wifi code with me and were super friendly. I'd rent from that location again!

Michelle S.
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Customer did not leave a comment.

bernadette L.
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Nothing The two women there were very friendly and helpful

Julius T.
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None

Veronica W.
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Customer did not leave a comment.

Alfonso G.
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Customer did not leave a comment.

STEVEN M.
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Customer did not leave a comment.

West W.
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Great customer service!

Marilu P.
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Customer did not leave a comment.

David D.
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Customer did not leave a comment.

Candido M.
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Nothing... was best experience I've ever had with uhaul..... thank you Rebecca .....

Leon J.
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Customer did not leave a comment.

SHANNON D.
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Customer did not leave a comment.

Robert M.
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Customer did not leave a comment.

SAMUEL M.
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Independently owned location run by friendly, helpful people

Charles N.
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Customer did not leave a comment.

Amy M.
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Nothing customer service was impeccable. The two young ladies were very friendly and very helpful.

Fred V.
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Customer did not leave a comment.

Pali S.
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The staff was very pleasant and the time to check in/check out was very simple. Would recommend this location to others!

Manuel D.
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Moving truck had a dead battery upon pick up had to wait half an hour for office to open. They were not helpful talked to roadside assistance they ere not helpful. Had to jumpstart truck myself. Had jumpstart a total of 3times thru the day

Dannielle S.
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Excellent experience

Linda M.
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Customer did not leave a comment.

Sherita S.
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Customer did not leave a comment.

Richard P.
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Cant think of anything. move went better than expected and well worth the low cost.

Allen D.
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Customer did not leave a comment.

Asheur W.
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Great customer service, very friendly staff. Will come back again.

Colin B.
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Super! Loved my visit, super good people!

Roland Y.
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I was charged for $6 for pad i didn't use

Juan C.
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Customer did not leave a comment.

Melodie T.
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Customer did not leave a comment.

Anthony H.
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Customer did not leave a comment.

Donald R.
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Absolutely excellent! Thank you!

Bernadine A.
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Customer did not leave a comment.

Maria A.
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Becky and Ron were very nice and accommodating for our needs. Definitely recommend!

DANA D.
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All in all everything was fine as far as the U-Haul went but upon returning it do you approve the charge that we were charged was approved but the next day U-Haul charged another charge which they seem to know nothing about and won't do anything about so that is where my concern is so I wouldn't recommend U-Haul

Thomas W.
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Customer did not leave a comment.

JENNIFER R.
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Customer did not leave a comment.

Marietta C.
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No improvement needed. Both people helping me were fantastic. They were friendly, helpful, and very professional in the way the paperwork was handled and described to me! Thank you very much!

Joseph M.
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Customer did not leave a comment.

Eric M.
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Customer did not leave a comment.

John C.
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Truck dirty

charlotte S.
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Customer did not leave a comment.

Robert N.
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Friendly and helpful. Pickup was a new vehicle so, ran well. Only issue was windsheild very dirty and hard to see out of.

William T.
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Great service

Eugenia H.
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I schedule my U-Haul truck 8!days prior to the pick up day yet it was not available and they made me drive to Lathrop to pick it up. Not ok not professional at all. What's the point of make in an early reservation if is not going to be available???

tom R.
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Customer did not leave a comment.

david F.
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Checking in online was great and picking up the trailer was effortless. Silver Chase staff was the best. Keep up the good work. If I know anyone in the area looking to rent equipment I will definitely refer them here.

David O.
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Customer did not leave a comment.

beverly L.
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Excellent customer service. Very happy with this location

Joseph R.
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Customer did not leave a comment.

madri S.
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Great experience. Silver Chase Self Storage made the process very easy.

Harry F.
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Customer did not leave a comment.

Todd S.
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Great customer service, fast and friendly.

Katrina S.
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Customer did not leave a comment.

Davontae S. | Overall Experience |
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Rats ate through a lot of my things lost out on hundreds of dollars

Antonio S.
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This contract was for a one way rental. The location in Lathrop did no have a good internet reception. The interior of the vehicle was dirty and muddy. I received the vehicle with only a quarter tank of gas. I had to spend over $60 to fill the gas tank for our trip to Roseville, CA.

MIKE M.
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Not the locations issue, but I originally rented from a Tracy, CA location and had to drive extra to go pick this up. Just got my final bill and was charged for the extra miles

Anne P.
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Customer did not leave a comment.

Christopher H.
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Customer did not leave a comment.

Dustin H.
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Didn't give me the right truck had to make 2 trips

Susan M.
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The service was great. They helped us get the tow dolly hooked up and the car loaded without any problems. They also helped us get a double billing issue corrected.

Douglas P. | Overall Experience |
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Always someone in the office to assist.

James S.
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Easy access & so helpful & friendly.

G N. | Overall Experience |
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Very helpful staff. They helped me out when there were no storage facilities available and I had. Just arrived in town towing a 12ft trailer. I was told that storage was available

Chad L.
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This survey doesn't really do my rating any justice. First of all! The pick-up/Dropoff locations were AWESOME! Above and beyond service! My problems are with U-Haul in general! Started off last week when I attempted to book my reservation through your app, then through the online website. For some reason, says I have account(which I have used your service before) but wouldn't let me log in. Even though I attempted to reset/new acct process which was not successful. So I call the local U-Haul in Manteca, Ca and explained the senerio to the rep. She said wasn't sure what the problem was with online and can place my request through her. I explained I needed a trailer at this Manteca location for ease of location to what I was towing, Then says ok, and process my request. Then explained that I would receive an phone call confirming my order within an hour, I double confirmed within an hour because I had to go back to work where I can not be on the phone. So I waited around for an hour, not working = not getting paid! No call. So I called back the Manteca U-Haul and talked to a different rep, that apologized for the misinformation and advised the confirmation would be the day before the rental. I also explained the issues of not being able to log into the online acct/app which I STILL was having! Apologized, but an apology doesn't fix it! So when I did receive the confirmation phone call says my reservation was at a storage facility in Lathrop, Ca. Which is NOT what I requested, even though, it was about 15min further out, its not what I requested and another 1/2hour of my time be wasted by not working/get paid. Again, I will state! The pickup location was awesome! Now to the drop off, I was moving a car from California to Nevada and requested a drop trailer at a location in Fernley NV. There are two locations in Fernley but they confirmed drop off to the one that closed at 4pm and I didn't get the car unloaded until after that, I tried calling the location for after hours drop off instructions I believe at 4:07pm but no one answered. I reviewed the contract paperwork from pickup and says after hours drop off was an easy process using the app, which would be nice if I COULD LOG ON!!!! I checked your website for the other location(MK's Diesel and Auto repair, 155 W. Main St, Fernley, NV) says was open until 5pm. I arrived at their location around 4:30-4:40pm.. CLOSED!!! early on a Friday when MOST people plan on moving on the weekend! So ended up going back to the original location(Main St Gas and Food Mart, 605 E Main St, Fernley, NV) and spoke with the employee inside the gas station, explained my situation and she advise that she herself is not a U-Haul employee but would note down the Tailer ID and advise the U-Haul rep in the morning. Again! Great above and beyond service with the drop off location. You as for U-Haul itself! Need to look in the mirror!! I highly doubt, unless my hand is forced, will EVER use a U-Haul branded product again!

Lateef P.
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Very friendly and customer service oriented representative!!

Zuhal S.
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Great and friendly employees Clean u-haul everything is excellent. I really appreciate them

Ronald O.
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Customer did not leave a comment.

Burton F.
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Chargers plugs in uhaul truck did not charge our IPhones VERY important for uhaul to fix

Gabriel S.
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Friendly people!!!

rich L.
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Great people, they were very nice!

MARCELLA M.
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Customer did not leave a comment.

CAROL R. | Overall Experience |
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I didn't give 30 days notice to move out as we moved suddenly. Not only did they not charge me, but they credited me for the remainder of the month. I would rent from them again in a heart beat!

kiana J.
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Extremely slow, not knowledgeable and did not check the truck before hand. A tire was low on air and the company charged me like it was my fault when the truck already had that issue but on the checklist for before hand someone said there were no lights on the dashboard. Clearly no one actually checked the dashboard or else this situation wouldn't have happened. Never again will I use uhaul due to unprofessionalism and unnecessary charging.

jose B.
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Very informative person who helped me. It was appreciated !

Lynn T.
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Make sure people know what to do for there customers

Marquita W.
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I didn't originally reserve a Van at the Lathrop location. I found out via text message 2 days prior to my pick up because the original location didn't have a truck. I would suggest if the online reservation system is not linked to lndividual store inventory someone should call within 24hrs of scheduling to inform of a possible location change. This change cost us an additional $40 (extra mileage). Because I was notified so late I could not change my date.

Robert V.
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Had to wait 10 minutes for owners to find keys. Charged an extra full day for returning a few minutes late.

MARIA M.
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Your trucks because I believe the mileage was not what I drove by

tara G.
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Customer did not leave a comment.

winston A.
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Customer did not leave a comment.

Heather W.
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Customer did not leave a comment.

fiasili M.
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It was friendly courtesy. No waiting. I just went in and out. Thank you so much

Deborah M.
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Customer did not leave a comment.

ARTHUR V.
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Ron, Becky, and Michael are great at this location. Thanks for making it easy!

APRIL L.
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My account has a pending charged that showed up after all fees were already processed. There should be NO pending charges what so ever after the bill has already been paid. This needs to be removed.

Rafael G.
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Michael is a very good person

Robert N.
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Customer did not leave a comment.

Randy K.
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Trailer was in excellent condition. Staff knew thier stuff and made the process easy and understandable.

American C.
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Customer did not leave a comment.

Michele R.
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The people were really helpful and friendly. The price was very reasonable. I was happy with the whole experience. I would come here again for future needs.

justin M.
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The truck was clean inside but was horrible to drive. Just getting to speed limit unloaded was a challenge and loaded was almost impossible. Get new trucks and retire the old ones

Paul H.
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Very good customer service

Jaime P.
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Customer did not leave a comment.

Perri T.
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Customer did not leave a comment.

ANASTACIO M.
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Customer did not leave a comment.

Mark T.
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Customer did not leave a comment.

Merlyn P.
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Nothing, service was great !

SALINA R.
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Customer did not leave a comment.

PAUL M.
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Customer did not leave a comment.

Salvador M.
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I do not have an issue with this place. My issue is with U-Haul. I had a trailer reserved at Manteca ahead of time., because I konow it takes a long time there. After waiting over 40 minutes in line they tell me they don't have a tariler for me. That if I want one I need to pick it up in Lathrop and return it there. With all of our technology they could have let me know so I woudn't wast my time. I will be looking for someone else to do business with.

ROMONA G.
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Make sure the contract between the customer and uhaul hasnt changed for what ever reasons.

James H.
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Friendly people here who will calways ntinue to be my first, second and third choice for renting the in the future. Thanks.

MARIANO O.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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