Customer Reviews for Silver Moon Auto Repair
(U-Haul Neighborhood Dealer)

98 reviews

2561 Historic Rte 66   Santa Rosa, NM 88435
(Chuck & Dale LN)

(575) 472-4285

Hours

  • Mon–Fri
    8 am–5 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(575) 472-4285

2561 Historic Rte 66
Santa Rosa, NM 88435
(Chuck & Dale LN)

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Sat–Sun
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Train train train Accurate information Communicate

Frank S. 
Rating:
4.0

Customer did not leave a comment.

Larry D. 
Rating:
5.0

Customer did not leave a comment.

Raul G. 
Rating:
5.0

Prompt and courteous service.

Joel H. 
Rating:
5.0

Customer did not leave a comment.

david G. 
Rating:
4.0

This location was good and accommodating. I can't say the same about the Clovis, NM location. Had multiple UHaul employees lie to me and push the problem away. I reserved a 26' truck and was told by one employee that there are no reservations but "place holders" for equipment. I was told a 26' truck was not available but a 20' truck was available for me to use at my location. Went to pick that truck up and was told by an employee that it was at a different location. A location that only deals with trailers. Ended up having to drive 25 mins away to pick up a 26' truck that had a coolant tank leak. I called roadside assistance and was told the Clovis location had a 26' truck I could pick up the following morning. The next morning I went to get the truck and was met by a rude employee at the Clovis location. I did not get a truck at the Clovis location as described to me but had to drive 2 hours to get a truck, paying for expenses out of pocket, there and back to my house. I was told I would be compensated for those expenses yet I haven't heard anything from UHaul. Overall, my experience was terrible and had to jump through hoops and push my timeline back due to being told lies by multiple UHaul employees. The customer service from actual UHaul locations was below acceptable but from locations that only rent out uhaul equipment as a side project, they were helpful. I wish I didn't have to use UHaul again but given my current location, I have no choice. I have another "place holders" for equipment coming up and I am not looking forward to what types of problems I may incur. If there are any leadership within UHaul that would like to reach out to me and discuss this, please feel free to, however, I feel that if the employees who directly deal with customers act in this manner, Im sure higher ups won't care as long as the money keeps rolling in.

James A. 
Rating:
3.0

Small parking lot adjacent to a hotel parking lot. Was able to find a spot to park the large UHAUL. Dropped vehicle off on the weekend so we left keys in drop box. Drop box is convenient when staff isn't present!

Priscilla N. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Fast and efficient.

Wade P. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

You have it figured out already.. The dealership was very helpful and . A person came in with a bad tire and they change it and got him on road fast

JIM N. 
Rating:
3.0

Signage to small, is a repair shop first then a uhaul.

Christa C. 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
2.0

Customer did not leave a comment.

DHIRAJ M. 
Rating:
3.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Keep it just like it is..

Anna C. 
Rating:
4.0

Customer did not leave a comment.

Katherine C. 
Rating:
5.0

Both locations were great. very helpful and courteous.

Anna C. 
Rating:
5.0

Customer did not leave a comment.

Nathalie M. 
Rating:
1.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

She was very helpful and friendly person.

Roxanne M. 
Rating:
3.0

Renting from UHaul is filled with good and bad moments. Most all the people we were in contact with were outstanding, with one or two dealer exceptions. Martin in San Antonio, Jerry in Santa Fe were really great representatives of UHaul. UHaul's pricing policies are frustrating. 1. Change your pick up date from Thursday PM to Friday AM and my price went up almost 20%. 2. Return trip price for the same equipment Was 56% higher than original. Had to drive personal vehicle 189 miles to secure rental at same price. Upon arrival the equipment for AM pickup was not available until late PM and we drove another 150 miles to complete rental.

Thomas B. 
Rating:
5.0

Great Personal, Outstanding Service, Very Satisfied, A+++++

len V. 
Rating:
5.0

Customer did not leave a comment.

JIm C. 
Rating:
4.0

Just dropped off, would help if the company name can be seen from the road.

DAVID E. 
Rating:
5.0

Customer did not leave a comment.

Crystal S. 
Rating:
3.0

Customer did not leave a comment.

Cathy C. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Nathaniel W. 
Rating:
5.0

Customer did not leave a comment.

Clare S. 
Rating:
5.0

Same as above- associates were pleasant and professional. While this was not my original drop off location due to vehicle issues, the Uhaul call center and this location were extremely helpful in getting the change made so I could continue my trip with no worries of missing my drop off deadline. Thank you!!

Matt R. 
Rating:
1.0

Do your job without any hidden fees or charges

Victor L. 
Rating:
3.0

Customer did not leave a comment.

Michael A. 
Rating:
1.0

Quoted $54 for trailer, $40 for insurance, and $11 for taxes. My card was charged $151 total. Employees of uhaul attached the trailer and left both the chains and wires dragging on the ground. The wires were destroyed, and I had to pay to replace them the next day when I was hundreds of miles down the road. Was traveling from New Mexico to California. Been using uhaul trucks and trailers for over 30 years, never had any problems before. Certainly didn't expect to be overcharged, nor such shoddy work. Uhaul is a company I've grown to trust, and I will in the future because they have earned it. I Do Not recommend this location, they have earned nothing but scorn.

Stephani P. 
Rating:
4.0

First thing on a Monday morning with a dead car , had exactly what I needed. Very helpful.

Christopher S. 
Rating:
3.0

Customer did not leave a comment.

Donna N. 
Rating:
3.0

Owner and assistant were very helpful in every way. Only reason for negative marks is that it is a very old facility. Basically a garage. So, hard to say it was clean and inviting. They got me a new truck and helped me on my way. A+ for their help.

Robert K. 
Rating:
3.0

The shop was closed on Sunday at the return time. We had no problem with the return using the drop box for the key and paperwork.

Ann B. 
Rating:
3.0

It was not clear where to park the uhaul when they were closed. The uhaul sign was broken so at first I wasn't sure I was in the right place.

Diane L. 
Rating:
5.0

Customer did not leave a comment.

Mischelle S. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Very friendly people excellent location

johnny W. 
Rating:
4.0

For a small town location, they did great. Amazing customer service!

Alyssa V. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
2.0

Refused my 1 7/8 ball. Had to purchase a 2inch ball even though it states in the tow dolly manual a 1 7/8 ball is acceptable. Cost me $40 for a new ball and hitch.

Ernest S. 
Rating:
2.0

The woman who works the counter did not have my paperwork ready although I had called the day before and confirmed my arrival time. The dealer does not sell trailer hitch balls. The same woman told me twice that the ball size was 2-1/2 inch. This was wrong. I did have to travel a ways to purchase a hitch ball. The trailer wheels were dirty with weeping bearing grease and road dirt. Still, the trailer pulled flawlessly behind my Forrester.

James S. 
Rating:
2.0

Make sure there is a larger selection to choose from and allow for rentals to be extended for a certain amount of hours rather than be charged for a whole extra day.

Katrina R. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

jason B. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

The girl working here was very helpful and nice.

Manual G. 
Rating:
5.0

Customer did not leave a comment.

JIm C. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH F. 
Rating:
5.0

Customer did not leave a comment.

Rhea L. 
Rating:
4.0

Customer did not leave a comment.

benjamin G. 
Rating:
1.0

had to wait and keep going back and fourth to find them didnt catch someone there until after 2pm. took her an hour to get me in noticed she spelt both my names wrong, i asked how much for dolly she never said then just added it to my bill. For moving 60miles this was beyond the worst way i could have spent my money

Sarah T. 
Rating:
3.0

closed when I dropped off

Russell M. 
Rating:
4.0

Courteous and helpful.

steve H. 
Rating:
5.0

Customer did not leave a comment.

kinjal B. 
Rating:
3.0

Customer did not leave a comment.

BURKHAL M. 
Rating:
5.0

Very nice people. They made sure everything was hooked up right and safe. I felt very comfortable knowing everything was hooked up right!

Keith R. 
Rating:
5.0

No improvement needed.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Rocklyn S. 
Rating:
5.0

No need for improvement . They were very friendly and helpful. Checked in truck quickly and expressed appreciate for our business.

GARY H. 
Rating:
4.0

Customer did not leave a comment.

GARY S. 
Rating:
4.0

Joey went above and beyond to help us get on our way. He took time away from his family to come back to the shop to help us.

Sandra P. 
Rating:
5.0

Had trouble getting the company software to work on the computer, but finally got us on our way.

ROBERT O. 
Rating:
5.0

This was a great Southwest pick-up site. Friendly, helpful staff. Very accommodating to our needs. Their courtesy was exceptional. We drove away feeling as if we had just made new friends and were treated as if we were family, with fun & a good family feel.

MARYLOU M. 
Rating:
4.0

Customer did not leave a comment.

Shane D. 
Rating:
5.0

Customer did not leave a comment.

susan T. 
Rating:
3.0

Customer did not leave a comment.

christal W. 
Rating:
3.0

This place is very dirty there really isn't a place you can even park a U-haul. There was a big dog on a chain barking at me, not what a person wants to pull up to. The man didn't even know how to check in the truck. He was trying to charge me for a extra day

DONNA H. 
Rating:
5.0

We were in need of a way to get us to Albuquerque AMTRAK ASAP. To catch a train by 4:30pm. There were no car rentals in Santa Rosa no UBER or LYFT. Silver Moon and UHAUL really came through for us. We made the train in just the right amount of time. Thank you!!

roy K. 
Rating:
4.0

Customer did not leave a comment.

EILEEN S. 
Rating:
1.0

I paid 347 dollars and I didn't even use it because it was broken

TIFFANY P. 
Rating:
2.0

Customer did not leave a comment.

John A. 
Rating:
1.0

Customer did not leave a comment.

Eddie V. 
Rating:
2.0

Parking for U-haul truck in tough location.Vehicles for repair parked to close behind truck making it difficult to get out.

JIMMY M. 
Rating:
5.0

Customer did not leave a comment.

MIKE S. 
Rating:
3.0

Customer did not leave a comment.

MARIE M. 
Rating:
1.0

Worst experience ever I had to hook up the trailer by myself in. 80 mph wind I requested for a refrund I had to call custermer support on how to hook up trailer the lady got my money and close the doors and took off I would not reccommend u haul to anymone

Michael S. 
Rating:
5.0

Customer did not leave a comment.

KELLEY B. 
Rating:
1.0

Customer did not leave a comment.

deborah C. 
Rating:
1.0

You cant this is the final time that this company will burn me.

SHARRONKA C. 
Rating:
3.0

Customer did not leave a comment.

alice M. 
Rating:
3.0

Customer did not leave a comment.

JEFF D. 
Rating:
5.0

They have courteous and professional staff. They got me loaded into a different truck with no issues. Great Job!!!

BETH H. 
Rating:
3.0

Uhaul reservations did not give this person all the info needed!! She was put on the spot because of reservation screw up. The equipment was not even there because she was not notified. I am not happy with the call in reservation. I talked to them three times and each time they had no continuous info from previous call although I was told they would. Even had different confirm numbers from the calls. Took my credit card info two or three times. Got to be a better way with the system, dont you think?

JULIA B. 
Rating:
2.0

The truck and trailer rental I had reserved took over an hour to get everything finalized. The employees there had NO idea what they were doing. It was awful, I was just trying to pick up the equipment and get on with my move and they were not trying to help.

NICOLE A. 
Rating:
3.0

great people; poor office

ELIOT U. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

The owner and employees were wonderful. They had to do a lot of extra work, like reconnecting the drive shaft on my Jeep). I have complete confidence in their knowledge, ability and honesty. No improvement needed here, just more companies like them.

DIANE S. 
Rating:
3.0

cluttered location -- scout out exit for big truck before entering! Good personnel

DARRYL P. 
Rating:
5.0

Pepper is absolutely awesome!!!! Extremely dedicated & caring; above & beyond amazing customer service!

MICHAEL O. 
Rating:
3.0

Sandra at 505 867 0811 called me and harrassed me about returning the car transport to her location. I didn't know I had to return it to her and I never ever had anyone from any rental place call me and harrass me about returning equipment. IS she menapausal? I would never do buisness with her ever. If I were you I would delete her from Uhaul. Thanks Eric at Del Pueblo Power bernalillo nm is a fantastic person. Give him a big thank you.

PAMELA O. 
Rating:
2.0

Truck was not ready. Engine light on. Charged me for the blankets as if I was buying them instead of renting.

Gary S. 
No reviews have been submitted for this location.

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