Staff were helpful and friendly. A pleasant interaction.
ANGELA M
Customer Reviews for Silver Springs LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Megan and Jeremy do an excellent job.....no improvement needed
Kathie SFirst time doing the ride share so it took me a bit to get going, otherwise great. For the distance I needed to travel, the allotted miles were insufficient causing additional costs unfortunately.
Mike PExcellent customer service!
RYLEY Dhad trouble opening the lock to retrieve the key when the store qwas not yet open. an employee eventually showed up to assist
Suzanne MNothing. Everything was excellent.
Shana WMegan was awesome!!
LEZLIE CEverything went great!
TAMMIE WMake sure the vehicle is sound. We ran into troubles with the ignition switch. Sometimes it would start sometimes it wouldn't.
VICKI RMegan & Jeremy are a dream to work with.
KATHIE SDropped off truck after dark more lightning would make customer feel more secure, since this is out in the middle of nowhere.
RACHELL MVery polite, excellent customer service. Easy pick up, no issues, highly recommend renting from this location.
PAUL AThe best
JOSE NPerfect vehicle and perfect service
BRUCE BAll good, Thank You.
Boyd BThey were closed when I got there so I can’t really review them.
Thomas MWhere to start? First, I went to my local dealer to rent a truck. I was warned that the pickup location might be changed; a couple days before the big move, I was notified that indeed my pick up was at a different place, and they would be closed, but I was assured I could still access the truck using the mobile app. I asked that the truck be moved to my original dealer but was told that was not possible. Okay, so I drive another 10 minutes, no big deal. I had to check in with the app, which was a nightmare. The truck was new (1500 miles) and clean except for something spilled in the back. I had asked for and paid for 36 moving pads; none were inside. I had to go to my original location for those! But the real issue was with Uhaul's app. It was impossible to use without telephone support on both ends. It took me an additional 30 minutes to get the key and check out the truck. So I had to drive farther to a location that was not open, and deal with the app, and phone support, then pick up pads at original location, which all caused me to be late getting home, where I had hired movers sitting around for 30 minutes unable to start loading the truck. Because of this I was out $$ AND did not get all the items into the truck, so I have to go back at my additional expense and time. None of this is the fault of the dealers. It's Uhaul's mobile app that is almost impossible to use without phone support. I was never able to use it without help, and mostly it threw error messages. My son had the same issues. So did both dealer locations. Drop off location: Again, It was the app. I would rate it zero stars. I attempted to set up as much as I could ahead of moving day. I still could not access or return the truck without calling Uhaul. The drop off location was changed FOUR TIMES, lastly on the (early) drop off day. I missed the turn and had to go around about a mile, and the app tried to charge me for that mile. The drop off location was also unable to use the app and had to call. The woman on the phone that day was incredibly rude and condescending. Moving is stressful. The worse part of my move was dealing with the Uhaul app. Both locations told me they are discontinuing their Uhaul association due to poor service and support, mostly relating to the app. You need to do better, Uhaul. I'll never use Uhaul again, nor will I recommend them. Save yourself a huge headache... Enterprise just got a new customer.
Patricia MThe gas gauge didn’t register so I put 36 dollars worth of fuel in and still got charged full price
Thomas CSuper friendly and helpful!
Scott NGreat place.
Lacie TThe folks at Silver Springs are excellent. Great service, easy pickup and drop off. At first, I went online to book a reservation. I went to U-Haul and typed in the Mehama location. Followed all prompts and entered payment information and thought I was good to go. The next day I got an email saying that the equipment I wanted was not available at the Mehama location and that I was to pick up my rental in Salem. I know from seeing that there are 4 trucks like the one I wanted to rent at the Mehama location. I cancelled the whole deal and just showed up at the Mehama location on the day I wanted the truck. There were still the same 4 trucks there. The rental pick up and drop off went without any problems. Moving forward, I will not try to make a reservation on line.
Theadore LQuick friendly service with an easy to find location right off the highway.
Gregory LI can’t think of anything you could improve on. Megan is wonderful.
Kathie SAwesome gift shop
Victor HSuper helpful and nice people who run this location. They helped us through the process of the online app as I am over 55 and needed help to get my license scanned and checked in. They also have this cool box that can be delivered. you fill it and uhaul moves to to your new location if you have time to plan a move.
SHARLENE TThe owners of this facility have gone above and beyond to help us. We had an emergency and needed a box truck asap. Highly recommend this wonderful location. They also have a beautiful gift shop and wood mill business, Hardwood Components. Just look for the rotating saw blade sign!!!
SHARLENE TGreat people to work with, the rental was smooth, quick and easy, truck was the perfect size for our move. The drop off was just as easy as the pickup.
David WThank you for your help!
Amy MGot charged for gas refill when we returned the truck at the level we received the truck.
Carole RFriendly service, truck was perfectly clean, everything was went very well
Cheryl NVery accessible and visible facility... Quick and friendly customer service and very affordable.
Kenneth CMegan, was so helpful. She made process good.
Michelle HThanks. Experience was one of the best ever. Much appresciated.
Kathie SHave the ordered supplies on hand when customers arrive.
Pam G