Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure the place where it is to be returned to has the room, ours did not, then got sent to a place that was closed, but was instructed to leave key is drop box, none of the u-haul agents in customer service made note of our problems, pick up was the best part, Garrett made sure we had everything we need for our sons move, wish the rest of the company was so great at their job as Garrett at SILVER STAR
WILLIAM P.
Rating:
4.0
Got overcharged gas even though it was returned same level as it was when rented
albert O.
Rating:
4.0
Customer did not leave a comment.
DAVID G.
Rating:
5.0
Customer did not leave a comment.
APRIL MARIE V.
Rating:
5.0
10/10!
HALEAH R.
Rating:
5.0
10/10!
HALEAH R.
Rating:
5.0
Customer did not leave a comment.
WILMA S.
Rating:
5.0
No complaints. The service was excellent. Thanks!
NICOLAS G.
Rating:
5.0
The U-Haul system told me to go to a different dealer who didn't have my reservation nor the trailer size I needed. I went searching other dealers and found that Silver Star had my reservation and my trailer. Why didn't U-Haul give me the correct dealer and location?
Kurt R.
Rating:
3.0
The Assistant Manager at this store was legitimately awful to our National Executive Manager, Mr. Daniel Del Castillo dela Palloma Rivera.
Unacceptable.
RAUL R.
Rating:
5.0
Customer did not leave a comment.
MARIO B.
Rating:
5.0
The staff was very friendly and helpful.
Javier Q.
Rating:
4.0
Customer did not leave a comment.
JANE D.
Rating:
3.0
Customer did not leave a comment.
RUBEN F.
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER W.
Rating:
5.0
Everything was perfect
LETICIA C.
Rating:
3.0
Very expensive maybe come down on the price, with the initial amount and the amount of fuel the truck burns, It got to expensive.
DANNY S.
Rating:
5.0
Customer did not leave a comment.
MAUREEN J.
Rating:
5.0
Customer did not leave a comment.
CHARLES S.
Rating:
5.0
Very friendly staff with great service
JERRY F.
Rating:
5.0
Customer did not leave a comment.
Oscar B.
Rating:
5.0
Great Customer Service
david L.
Rating:
5.0
Customer did not leave a comment.
AMADO L.
Rating:
5.0
Customer did not leave a comment.
Felipe G.
Rating:
5.0
Service was on point !!!!!! Staff was extremely friendly and very helpful.
JOSE G.
Rating:
5.0
Customer did not leave a comment.
DAVID A.
Rating:
5.0
Customer did not leave a comment.
MIRANDA M.
Rating:
5.0
Customer did not leave a comment.
VICTOR N.
Rating:
5.0
Customer did not leave a comment.
Roy M.
Rating:
5.0
Customer did not leave a comment.
OMAR P.
Rating:
5.0
Customer did not leave a comment.
RUBEN G.
Rating:
5.0
Customer did not leave a comment.
MARK C.
Rating:
5.0
Customer did not leave a comment.
WALLY V.
Rating:
5.0
Customer did not leave a comment.
DAVID A.
Rating:
5.0
Customer did not leave a comment.
JESUS Q.
Rating:
5.0
Customer did not leave a comment.
SCOTT S.
Rating:
5.0
Very nice and cordial service
LINDA T.
Rating:
4.0
Very friendly and helpful clerk.
PRISCILLA C.
Rating:
5.0
Customer did not leave a comment.
MAKENNA R.
Rating:
5.0
Customer did not leave a comment.
Karen A.
Rating:
5.0
No problem on the road very clean very nice coustermer service
MELINDA PEREZ C.
Rating:
5.0
Customer did not leave a comment.
Kathy R.
Rating:
4.0
Customer did not leave a comment.
STEVEN L.
Rating:
5.0
Customer did not leave a comment.
JUAN G.
Rating:
5.0
Customer did not leave a comment.
Marc D.
Rating:
5.0
Absolutely nothing, y'all doing a superb job..ðŸ‘
Norma S.
Rating:
4.0
Customer did not leave a comment.
Benjamin R.
Rating:
3.0
Customer did not leave a comment.
ALEXANDRIA S.
Rating:
4.0
Customer did not leave a comment.
James R.
Rating:
5.0
Customer did not leave a comment.
Keaton P.
Rating:
5.0
Customer did not leave a comment.
Miguel J L.
Rating:
5.0
Everything went well.
Nicholas N.
Rating:
5.0
Customer did not leave a comment.
Steven Y.
Rating:
5.0
Customer did not leave a comment.
Jesus C.
Rating:
5.0
Customer did not leave a comment.
Robert G.
Rating:
5.0
Had great customer service at this location good job guys.
Eddie G.
Rating:
5.0
Customer did not leave a comment.
anthony C.
Rating:
5.0
Excellent customer service. Staff was very friendly, accommodating and very helpful.
Ricardo A.
Rating:
5.0
My original pick up site in Corpus Christi had rented out my trailer on my day of pickup even despite having had a reservation. After several calls I was able to locate a trailer in Alice Tx. Very unhappy with original location. All of this delayed me a day I am very unhappy with original location.
Galen S.
Rating:
5.0
Customer did not leave a comment.
Donald D.
Rating:
4.0
Customer did not leave a comment.
Beverly W.
Rating:
5.0
Customer did not leave a comment.
Jose G.
Rating:
5.0
Customer did not leave a comment.
OSCAR P.
Rating:
5.0
Equipment and staff were friendly and helpful.
LUCAS T.
Rating:
5.0
Customer did not leave a comment.
NARCISO M.
Rating:
5.0
Customer did not leave a comment.
JONATHEN C.
Rating:
5.0
Customer did not leave a comment.
Maxie G.
Rating:
5.0
No issues
RICHARD B.
Rating:
5.0
Customer did not leave a comment.
Robert R.
Rating:
5.0
Any discounts for vehicle to return early to get my money back
ROBERT C.
Rating:
5.0
Nothing to improve on! The service was great. Quick and easy, got me on on way in no time. The staff at Silver Star did an excellent job.
GUILLERMO R.
Rating:
5.0
Customer did not leave a comment.
Kristella L.
Rating:
5.0
Customer did not leave a comment.
JOSE T.
Rating:
4.0
Customer did not leave a comment.
Demetrio C.
Rating:
5.0
Our mucho gracias to Alice Uhaul to meet a fellow veteran Semper Fi manager to send us on our 8 hour drive to arrive safely. And the night manager's assurance of ready equipment to haul our vehicle home to Fort Worth. Well done Alice Uhaul!
Richard D.
Rating:
5.0
Customer did not leave a comment.
Ilda T.
Rating:
4.0
Customer did not leave a comment.
brianna S.
Rating:
5.0
Customer did not leave a comment.
david G.
Rating:
5.0
Great service
andrew T.
Rating:
5.0
Customer did not leave a comment.
Armando M.
Rating:
5.0
Customer did not leave a comment.
Vonda M.
Rating:
4.0
They provided a much needed hand truck even though it wasn't a full service UHaul dealership. Thumbs up!
Lorena B.
Rating:
5.0
Customer did not leave a comment.
Roy P.
Rating:
5.0
Customer did not leave a comment.
Roberto V.
Rating:
5.0
There were a few complications in regards to my reservation before I picked up the truck at this location. I think future complications could be mitigated if there was more communication from U-Hual's representatives with the location. There seems to be a discrepancy between what U-Hual representatives see as "available" trucks and what is actually at the location.