They just overcharged and no communication everI gave the vehivle clean but they charged and when asked they said we have uploaded photoa which qas never der
Swathy A
Customer Reviews for Silver Star Food Stores
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They just overcharged and no communication ever I gave the vehivle clean but they charged and when asked they said we have uploaded photoa which qas never der
Swathy AThe person there was very courteous, friendly, helpful when I went to pick up the trailer. Provided recommendations prior to leaving the location. High recommend this location. A++++
Bryan LThis Location was our second pick by default. Your company originally booked us for 03/07/2025 at Port Ave and Tarlton, Corpus Christi, Tx.We were supposed to have the 26 ' Box Truck rented for 24 hrs. The assistant manager Britney, very rudely told us that we had to return the truck by 12 noon the next day and that if we didn't it would be an additional $200. We then called your agent at U-Haul and she agreed to have the rental retuned by 5:45pm the next day. Once again Britney, very rudely said no and that your office didn't run her shop. Thanks to your office the agent was able to locate another Box Truck in Alice, Tx. Britney the Assistant Manager in Corpus Christi, Tx should be fired and we will not recommend the Port and Tarlton U-Haul. Thank you for all your help.
DANIEL Snull
MARCOS RN/A
Susie MEven though the staff was average, they could have offered assistance to take the U-Haul to a location closer to the Greyhound bus station where I had to catch a ride back to the U-Haul where I picked it up at, 63-year-old bill elderly had to walk a mile and a half very painful, look it up easily just take the U-Haul back over there it would save me a walk in a lot of pain
Raymond SI had reserved a trailer & two flat dollies and when I arrived nothing showed that I reserved the required equipment. So a new order had to be written up, I had asked for two flat dollies & the trailer, the order for the dollies had to be returned because the wrong dollies were ordered. I final received right equipment after about an hour. I was very polite to the staff, I didn't want to create any problems the young man was already stressed out as it was trying to re-enter all the information twice. So I waited until today to let U-Haul know that the equipment was not ready for pick up. Thank you, Tony Adame adame352@hotmail.com
TONY AIf I ever need to rent anything from U-Haul again, I will use this location. Staff was very friendly.
WESLEY GThis Location was our second pick by default. Your company originally booked us for 03/07/2025 at Port Ave and Tarlton, Corpus Christi, Tx. We were supposed to have the 26 ' Box Truck rented for 24 hrs. The assistant manager Britney, very rudely told us that we had to return the truck by 12 noon the next day and that if we didn't it would be an additional $200. We then called your agent at U-Haul and she agreed to have the rental retuned by 5:45pm the next day. Once again Britney, very rudely said no and that your office didn't run her shop. Thanks to your office the agent was able to locate another Box Truck in Alice, Tx. Britney the Assistant Manager in Corpus Christi, Tx should be fired and we will not recommend the Port and Tarlton U-Haul. Thank you for all your help.
DANIEL SThere were no issues with second location that truck was picked up from aside from having to drive 45 minutes. We were told at first location they didn’t have a truck for us even though I had reserved days in advance. Then charged for extra mileage even though we had to drive so far to pickup equipment! Contacting support was of no help either!
KELSEY POnly thing I couldn't report was that passenger side was left muddy. Couldn't upload photo. Otherwise, very satisfied
BECKY GVarying helpful and informative
JOHN WOffer 20 $ more free excellent customer service
ROSALINDA SThe lady who checked us out was fast and efficient, just wish she smiled. :)
Andrea JThe young man that served me when I returned the van was rude and was arguing with me. He want to charge me for gas when I parked the van. I took a photo and he did also of the fuel gauge. It was clearly in between 3/4 and full, which is where it was supposed to be. He said that it was on 3/4 which it was not. He then called the manager, she was actually very helpful and nice. We showed her the photo and she quickly said that the fuel was exactly where it needed to be and that I was correct. She left then the young man went to the driver seat turned on the van and started to turn the steering wheel to try and make the fuel gauge move. He still wanted to charge me for not enough gas in the tank. I told him that if that is the way they conduct business here I wasn’t going to use them anymore. I also told him that he was doing a poor job and it was bad customer service and they would lose business if he continued to do that. He said he didn’t care.
RENE VDid a check-in online thinking I could skip the wait. When I arrived to the pick up location the individual assisting kept asking the same questions I did in the online check-in, I took out the paper that had everything I had selected for the U-Haul and asked the individual if he wanted to look at it to see everything I was requesting and the individual said no... Not sure why they offer to check-in online if they are not going to accept it when you arrive at the pick up location. Besides the above listed information and no air condition, the U-Haul got the job done.
Christa MI was given a receipt for $126.45 at the time I returned the truck. Then I get an email with a receipt for $143.91. This is not acceptable!!!!
LETICIA GAlways straight forward and easy to rent from. Only needed the trailer for about a day…couldn’t bring it back till 4 hrs after my original pick up time. Picked up at 1:30pm, could bring it back by 530 pm the next day and still charged me for 2 days and expected me to bring it back early. It is what it is I suppose.
CODY CMake sure the previous customer cleans the inside cause it was dirty when I picked it up but cleaned it out so I wouldn’t get charged
SAMUEL RNot a thing; keep up the good work.
DENNIS FI Only got one complaint I don’t mind driving to Alice to pick it up. Just wish that I could’ve returned it to another U-Haul place here in Kingsville.
Jacobe RGrow to an' better understanding personnel wasn't all that great whom we dropped the uhaul off too
Freddy BThis location was fantastic. They came out to greet and help me. Saved me a lot of time doing the self check-in.
JOHN REasy to find, plenty of location space to manage a large truck that I had. Staff was in the lot when I arrived and we closed the return process in less than 5 minutes. They were very helpful.
Javier MNice and clean location and service ❤️💯
EUSEBIO VWe will never use uhaul again. Was seriously over charged.
JEFFREY AExperience was great. Fast and friendly service. No improvements needed!
BRIAN BThe rental process was pretty quick, the clerks who helped me were friendly and it was a simple and easy process to return the trailer. I thought the people at this store did a fantastic job. Thanks.
JULIETTE WWas not given money back that was due to not going to the total mileage allotted, but was charged for total allotted mileage. Bad service all around.
Carmela DSilver Star Food Stores did a wonderful job, making the rental process quick and easy. I had made a uhaul reservation at another location for the same day (weeks in advance), and was not notified that the desired uhaul size was not available. I arrived to discover the wrong size truck sitting in the lot. The only alternative given was to drive an hour away for the correct sized uhaul. Thank you to Silver Start Food Stores for helping resolve a stressful situation on an already stressful and busy day!
Logan ZWe had to stop and try to charge the battery to the vehicle because it kept dying when we would use the cargo light to unload what he had picked up... We had to leave the vehicle running so the battery would not die which took longer for us to finish and then had to replace the fuel due to it having to stay running which is in my opinion we should not have to do on our part due to poor maintenance
fabian fNothing U-Haul we picked was great and able to load a lot in there.
Manuel VGreat service and wanted to extend my rental and didn’t have to go in store did over the phone
mARCUS pGreat customer service
JOSE POverall everything went really well
Victor PTruck has broken ac. And reverse tail light out.
Angelia CGreat Service
Armanda PExcellent service
cornelio dThe air conditioner was not working too well. It would stop blowing for a while then start up again
Alicia BNone Needed.
Dennis FKeep doing what you're doing 👌
celso rExcellent receiving of vehicle service
David GYou charge me for 2 day's When I use it for maybe eight hours if that was less than two and a half miles on it
Angelica SGet more employees like Melissa She was great
simona gNext time check ur vehicles before you blame a different customer for someone else’s damages
ryan cI noticed that you might have to check something by the tires. There was a lot of creaking noise when turning
SAN JI rent UHaul trucks and trailers pretty often and this was one of my fastest and most convenient experiences. They have a gas station, so you can replace the fuel right there when you return — it’s some of the cheaper gas in Alice, too. They have a good convenience store if you need snacks or drinks for the road. I only needed a truck for some local hauling, so I parked my car there while I had the truck.
stephen mYall are too expensive
YVONNE CI really enjoyed this U-Haul dealer. Staff informed me of there usual policy and procedures but catered to my individual concerns an request. That overall made my day before I even left the lot, but then when I get back to return the equipment, these guys offered to help me with my gear and even recommend a big tasty burger right in house 🤯🤯🤯 talk about AWESOME!!! Very clean restroom to get freshed up. A.c. worked well in there for this south Texas heat. Over all my years from renting from uhaul this little dealer in Alice, Texas was by a long shot THE ABSOLUTE BEST! Great experience. Great staff. Great store! Will definitely recommend and be back every time I'm working in that area! Thank you. Thank you. Thank you!!! ⚓️
Raul CWhen I’m in Alice always choose this place but they need a drop of box for after hours returning trucks
Steven YAll fine very good service n friendly people
norma cFast, friendly, excellent service
Alma LAll was well
Mario MNo when I returned trailer i got called a liar
Francisco F