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SCOTT C
Customer Reviews for Simplesafe Self Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy to rent and pick up the UHaul trailer. The pick up hours are a little restrictive. It would help for this location to be open on Saturdays, at least half a day.
Olivia CCould have blown the leaves out before I picked it up. Otherwise great experience at pickup and drop off.
BLASE GSo convenient. Perfect experience. Thank you!
Salvatore DNothing. The customer service was amazing. Roger was a big help and answered all my questions. I will be returning.
Leslee TI reserved a appliance dolly but did not get one or a refund
Chrissy CGreat
Jason RGreat
KENNETH BCustomer service was great.
IVAN MSuch a convenient location! Simple and easy process, with cordial and competent staff, from pickup to return! Thank you!
RICHARD BEverything with well
VIOLA WCustomer service at this location was amazing! Thank you for everything.
GEORGETTE ONice friendly
JERRY CGreat Customer Service.
MONIQUE WExcellent job!
STUART PTop Tier customer service! I highly recommend this location and will definitely use them again.
LEVADA HGreat job, help me alot.
JAMES CWe had a terrible experience with the mobile app reservation. We spent over an hour on the phone at the Uhaul location with customer service. The app is poorly designed and not as straight forward as it needs to be. It kept looping us to the same place over and over- even when going to the website and deleting the app. The 3 person verification is ridiculous. I miss the days of simpler Uhaul rentals and will not be renting from this company again. The mobile only feature is not up to standard.
MICHAEL CPerfect service, thanks!
ROBERT YNothing all was good!!
Jerry CThe customer service person Mrs Leslie Turner was so very very nice .She went above and beyond my expectations .I would use this location again and would recommend them to someone Also .....Thanks Mrs.Leslee for an awesome job
SHONITA HI'm waiting on a refund of return the item a day early but was still charged. Turned it in and lady said she will get to it on a few but did not check it in until next day when I called she said she would have to call her manager and see what he could do.
WILLIAM PThe lady that helped me you are the best will be back to see you I I need anything thank you for help me ❤️
Mary SThe person inside was very nice. She took my drop off order even though I had said I was going to do mobile pickup (which wasn't working). The inside of the building is nice. However, the outside is very overgrown and grassy. I had to park the van on the grass and got eaten alive by insects while walking across a small field.
Jeremy CCustomer service was very rewarding.
Keva QThis was not the location of my pick up. I went through signing my equipment out, just to find it was not there at my original location I than had to drive to another location. At the other location the attendant was not there. I than had to call the U-Haul service desk again and than wait than wait for the attendant. All would have been well if there was an apology from U-Haul along with a discount for my troubles. Other than that the service from the pick up location was fine.
Lorenzo HRental site was fine, Sheree was very helpful. Online reservation was the problem - sent me to several locations that weren’t even open. Wasted most of my afternoon and I didn’t get materials (dolly, pads…) that I paid for and needed.
Greg BNicely and friendly
rajeshakuar pNice staff easy to work with. She explained everything well about Uhaul
Brittney SNone
John HBest drop off near Albany.
Randy HGood customer service!
Keith MVery friendly and helpful
Donavon TMy original pick up was a disaster I waited 3 hours for a truck and had to drive 42 miles to get another vehicle and this totally ruined my day.
Carolyn PIncredible customer service at this location. Have recommended many times.
Blane JJust continue to be amazing and great company!
Toni KPier experience would not recommend to anyone !!!!! Over charged my card then blocked me from their phone
Dominique WMy experience was simple and hassle free. I was completely satisfied.
Joseph SGreat experience overall , wouldnt change anything
Howell DStatus Quo No improvements needed. I was impressed with the excellent customer service. ⭐️⭐️⭐️⭐️⭐️
Alicia BThe lock box was very hard to open . The customer service wasn’t good at this location mostly eveything you had to do on its in . The truck I had didn’t have ramp to safely pull furniture uo and down off the truck . The air did not work in 100 degree weather . I had to move at a certain time and didn’t have time to call customer service and change trucks at the location because everything was done over the phone . Next time I will go to a uhaul place where I can get in person assistance in Albany Ga . This was very hot experience and stressful with stuff not working properly !
Santana TI've used their service on more than one occasion, and I was very pleased from beginning to end. Always friendly!! Above and beyond customer service. And YES....I will recommend and definitely use them again.
KIMBERLY SLoved being able to drop the truck off even after hours.
Stan MNot much to improve on everything I had was perfect Leslie was a really nice person at this U-Haul store where I rented a 15 ft Mama's Attic van. She was so nice that she called me about my Jeep parked in the parking lot she wasn't sure if it was mine so she called me to ask and I said was there anything wrong with where I parked she said no I didn't really tell you exactly where to park at so it was sort of my fault but I'm so glad she did so it wouldn't have got towed away it's not much I can say about you all they've been really great I've rented a 26 ft Mama's Attic brand new Chevrolet kick no Kodiak it was called a Kodiak and that was brand new it had less than 500 miles on it that thing was great I drove that up from Zephyrhills Florida to lake City Florida no problem excellent then this time I drove a Ford f-450 van 15 ft with Mama's Attic that thing was great it had excellent breaks it was set up with a hit so I could have pulled just about anything with it had more than enough room with a 15 footer they say two bedrooms I don't know if you don't have a lot in these bedrooms you can probably put three in there but I had just a great experience that's not much more I can say I mean it's it was they were great everything was provided for you blankets a little truck cart to move refrigerators washing machines and dryers if you had to put a strap on it and you're good to go I sure do appreciate you all the only one I use out of all the brands out there I think U-Haul is the best I've used them twice to move my Jeep from one part of the state to the next and actually from North Florida to Albany Georgia and that was tremendous little help there by telling my other Jeep behind my WJ Grand Cherokee it was great no one my XJ was with us on our trip up to here now we're looking for property and probably will use U-Haul again to move thanks so much you all I super appreciate you guys keep up the good work God bless you all everybody stay safe this world is crazy nowadays so don't put things off go do them she only got one life thank you
Scott BVery EXCELLENT Customer Service!!! I will definitely use their service again.
KIMBERLY SThe lady that helped me was very friendly respectful understanding and I would use this place again y'all are a five-star to me
Cindy GIt was 4th of July and the place was closed. However, I've done business with them in the past and they are very friendly and accommodating.
Dolly BWould not recommend nor use u haul services to anyone
Andrew BCleaner vehicles, had bad smell on the inside, engine light stayed on, did not have the dolly and furniture pads I requested when I picked up the truck. Vehicle was old and rough riding. White paint on the front had been repainted with a paint brush.
WILLIAM D