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Jack C
Customer Reviews for Simply Storage LLC
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was given a truck that had almost no gas and zero oil in the engine. It broke down not even two miles up the road, and I had to limp it back to the storage lot but not before it stalled out multiple times. I got a replacement though it wasted a needed hour of packing to move the next morning.
Jessica HIt was a terrible experience. No one explained how to enter the facility, and there were zero instructions provided. I wasted so much time trying to figure it out on my own — completely unacceptable.
Chrissy CInstructions on where to get truck behind secure area and at back of storage facility where not clearly described. I sit on hold for 35 minutes with uhaul trying to figure it out. This made me 35 minutes late to my destination. The truck was also on E at pickup and required me to stop and add fuel. I dropped it off with a half tank but of course that’s not counted towards anything yet they will charge the previous renter a fuel surcharge fee. Uhaul also changed my rental pickup location a couple days before I was due to pick it up. Not only that but it was farther from my original pickup and drop off. Then charged me for the extra mileage when if I was able to pickup at my initial location there would be no extra fee.
CHASSTIN TIt was confusing on how to get to the vehicle and how to get it out the yard. No directions
Sharnay OWe just did a drop off at this location as it was closed.
carol wThe wireless service is horrible at this location. It took 45 minutes to do the drop off which is only because we gave up and called in and said we would just leave the keys in the drop box. Basically, this is not a good location for online check in and drop off.
Candyce BNone. Customer service was amazing.
Damien AGreat location to drop off and pick up. Will use this location in the future. Close to home. Very convenient and easy to get to. Lots of stuff available and storage too! Thanks for a smooth drop off!
Kim GNothing!!!
CAYONNA PHe took care of me professionally and quickly.
ROGER WOutstanding support and customer service!
TARA NBrian was awesome. Met us in the lot as we pulled in and handled everything.
LARRY CEasy in and easy out!!
CHARLES BGreat experience. The online ordering was easy, understandable, and offered locations that suited my needs. I do have a small issue with billing but this has nothing to do with the pick up or the drop off locations, and I feel it should easily be resolved. The truck was nearly new, low miles, very clean and in good condition. I recommend both locations; Simply Storage LLC, Terrell, TX and Cedar Creek Self Storage, Seven Points, TX
Robin BPerfection
Crista BBoth workers I dealt with were friendly and very helpful. I was thoroughly pleased with how they treated me and felt safe to leave there with a trailer.
JOHN SNo one was on premises
Rick CYour guys are doing a great job !!!
JACKIE TStagger appointment don’t set 10 plus appointments at one time.
Luis RVerty friendly
Karen YThe drop off took five minutes!!!!!!
Charles SFirst u haul we rented broke down on us. We had to get towed, which resulted in damages. We filled the first U-Haul up with gas as we were about to drop it off as well, doing around 40 miles. We got given a second U haul truck from another location, which my husband had to go pick up. The second location told us to return the truck there. We had so much confusion the next few days trying to settle this and for the employees to figure out where the trucks ended up. As we thought everything was finally settled and even though we are out furniture due to damages. We BOTH get charged for the U haul on our bank accounts. Two different accounts, two different charges. This place is a mess
JACOB WSuper friendly and helpful!!
Brian BAbsolutely fantastic U-Haul location! Service was amazing and the folks there are extremely informative, reliable and punctual. I recommend you use them if you need a rental.
Parker SVery displeased. I ordered 26 ft truck. When I left it wobbled super bad. Took it back and guy puts me in smaller truck. The one trip I was going to make turned into 3. Now I have been charged additional for mileage. 2nd location I let them know what happened even though, they called me for things I left in truck, there was no understanding of me being put in a bad place with previous location. I was charged $103 just for additional mileage for what would have been 1 trip. Very displeased!!!! And I have yet to be refunded for the change in rentals. Never will use again. Wouldn't recommend.
Natasha ANothing
Jackie ZFriendly and helpful,
John CGreat service! Very friendly!
Summer LAwesome customer service! Highly recommend this place!
TAWANA DNo improvement needed
Regina SGood customer service.
Michael PSame as above
Royce RWe were over charged from the rate online. Make sure you check your receipts. Overcharge for gas price, mileage and discount for dropping off at a location they suggested.
Leroy BThis location has no cell phone reception which made the checkout process very difficult.
Michelle VWe had an after hours return. The experience was tedious and complicated. Directions to location not accurate.
John JMy issue is not with this Uhaul location. After unloading the truck, I backed off the driveway & was stuck in the mud (3 miles from my drop off location) and was told that the extra insurance did not cover it. $400+ would take care of it!!! NOT!! I paid $160 & put the rest in my pocket. I’m not finished moving but may rethink my rental company…
Gary Sgreat service, also had a supply of commonly needed items - brake light adapter, hitch pins etc. for reasonable prices
Mark GHe was very nice and made sure I got the truck I needed to get the job done in time. Thank you so much! You’re amazing!!!!
Jasmine SBetter access! It was a mess trying to get the truck
Odis DGreat customer service
Sheryl CWe had no issues at all. I don’t think it could have been any better!
Henry sThe uhaul dealer on N. Roan St. Johnson City Tn. was closed at 2:15 on monday afternoon so I had to pull your car dolly around until the next day.
craig hThe gentleman was not only friendly and efficient, he was also able to help us with other contacts since we are new to the area! We highly recommend this location!
Henry sOnly Ring interaction since in was Saturday after hours
Mark GGreat 100% better then the other one.
Jimmy LThis was not my chosen pick up location. I was informed one day before pick up that I would have to go to a different location, farther away. At the last minute I was informed that no one would be present at that location. I was forced to use the 'App' to acquire the truck. The last thing I want is to be required to use a cell phone 'app' to transact what should be done in person. The 'App' is badly designed and did not work. After many frustrating minutes I was directed to use the website to continue. The overall experience was miserable. The lock on the truck was of poor quality, resulting in wasting another 15 minutes fiddling in order to get it opened. I attempted to add updated photos showing non-documented damage, which didn't work. More wasted time. I finally gave up, taking the chance that I would be charged for the damage I didn't create. My entire experience with U-Haul was miserable. The truck was OK, nothing else was acceptable.
Marvin SU-Haul ap is terrible. I was charged over $600 for the insurance. I had the 2 trucks for 22 days and I feel like I got raped on the charges. I’ll never use U-Haul again. Simply storage was great and very helpful but U-Haul as a company buckled and dined me on this already stressful move. I do not recommend U-Haul.
Bo DEquipment dirty when pick up
Jorge DI was charged for dolly and blankets and never credited for extra milage
Judy SSimply Storage UHaul is the best, I recommend them over any other UHaul in the area. The trucks are always clean and reliable. The service to customers is the most helpful in the region.
Alex CGreat customer service
Michael DP
charles t