The location that was offered as a selection was no longer in business and in a very sketchy area. I had to make several last minute phone calls searching for a new drop off location in an unfamiliar city. This was very stressful after a long weekend of moving.Alex B.
Customer Reviews for Sims MotorSports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.BRADLEY S.
Customer did not leave a comment.JAMES B.
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.Janice R.
Customer did not leave a comment.jerry S.
Nothing, Sim's is excellent at making sure the equipment is onsite and ready to go. Excellent customer service, in and out in no time at all.Jeffery C.
Customer did not leave a comment.Deborah J.
Unlike corporate U-Haul, Sims goes above and beyond to make sure the equipment you need is on site and ready for pick up when promised. I've had consistent good luck with Sims over the past few years and I would highly recommend them to anyone looking to reduce the stress and scheduling issues associated with moving and rentals. Sims is #1 in my book! Thank you for your exceptional customer service!Jeffery C.
Customer did not leave a comment.ZACHARY W.
Customer did not leave a comment.CRAIG B.
Customer did not leave a comment.george F.
Another great experience with Uhaul. Thanks Sims.RONALD R.
Customer did not leave a comment.Sharon K.
Customer did not leave a comment.DANIEL S.
Had o good reports one thing when worn storages access code in/out would'nt vould'nt access at at times but finally got in wash room always good pomts.EPHESIAN D.
Brad was great to work with! He was super flexible with our needs and had great communication throughout the time we were renting vehicles.BRANDON J.
Customer did not leave a comment.JEFFREY M.
I had a terrible experience with this U-Haul company they overcharged me for a truck that I rented that was on empty when I got it and it only ran 25 mi per hour I was terrified moving my belongings as far as being pulled over by the police because the truck would only go 25 mph put down $100 deposit when I returned the truck the representative at the location I got the truck from said that I had no money that was returnable unto me for the $100 I put down and then said that I owe you whole $51 because I went over the mileage so this is a complaint to U-Haul now my driver's license if I want to go to U-Haul to rent again I can't because my driver's license is tagged because you all is saying that I went over the mileage and owe you whole $51 and that should not be because that truck was terrible and I would like for somebody from you know to reach out to me you have my contact information which my phone number is 815-674-5938 so that that tag could be removed off of my driver's license from U-Haul please respond quicklySHARRIE M.
Both gentlemen were very polite and helpful. Price for our rental was even better than we expected.. Thank you from all of usMONICA R.
The employee who took my order was a very professional, friendly, and helpful. He is an asset to your company. Service was easy and he made a day of moving smooth and effortless.CRYSTAL M.
Great service and location.BRADLEY S.
Customer did not leave a comment.Karen H.
Customer did not leave a comment.DWIGHT R.
Customer did not leave a comment.MARVIN D.
Customer did not leave a comment.Arthur W.
as always, had no issues here. definately be backJulie R.
Customer did not leave a comment.RANDAL K.
Customer did not leave a comment.Albert R.
Customer did not leave a comment.RICHARD B.
Customer did not leave a comment.JOSEPH A.
Customer did not leave a comment.Ryan L.
No particular issue with the location, but I do have an issue with Uhaul itself. I was to pickup my truck at 8am before the store opened. The customer service reps I was chatting with online stopped responding. I called Uhaul multiple times and got a recording saying "The number or code you have dial is incorrect." This went on for over an hour and my movers were already at my house waiting for me to bring the truck. I did not get my truck until 10am, when the store opened. If the self check in process is not going to work, or you all are having tech issues, or whatever, a call back to your customers or an online notice would be considerate to our time, money, and patience. It was a completely frustrating experience. The gentleman that works in the store was great. Again, he did nothing wrong and this is not a reflection of his services.Ean R.
The customer service was excellent and highly recommend this vendor, my only one issue with the truck was a headlight was out and we had to drive it back at night, so that made me a little nervous.Jessica M.
Customer did not leave a comment.JOSEPH A.
Customer did not leave a comment.David C.
Customer did not leave a comment.PHILIP B.
Nothing! I have rented several times from this location and have always had an excellent experience all around!Diana C.
Actually have the gas filled not at 3/4 and was told it was full. Preventive maintenance on the steering of the vehicle would be beneficial to prevent an accident for future customers. The truck we rented was horrible with the front end and steering capabilities traveling via the interstate.sheila W.
Very friendly in and out no problems whatsoeverDAVID W.
Customer did not leave a comment.Ernest R.
Customer did not leave a comment.LIONEL K.
Great place, friendly guys! I'll do business with them again, actually today...RICHARD B.
Customer did not leave a comment.Whitney B.
Customer did not leave a comment.CARLA J.
Nothing Everything is well.jose M.
Customer did not leave a comment.STEVEN M.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.Virginia M.
Customer did not leave a comment.TAMMI B.
Customer did not leave a comment.DIRK C.
faster in person check out serviceAimee M.
The truck is to old and run down. Need newer ones.PATRICK A.
Customer service is excellent.JOSE M.
No improvement needed. Employee was friendly and helpful with putting the trailer on the hitch.MARTIN B.
Customer did not leave a comment.ERICKA M.
Customer did not leave a comment.William L.
Customer did not leave a comment.Ericka M.
Customer did not leave a comment.Gary N.
Customer did not leave a comment.William S.
Customer did not leave a comment.Wesley K.
Customer did not leave a comment.Hill L.
Customer did not leave a comment.Ryan T.
Customer did not leave a comment.Katera B.
Customer did not leave a comment.Marvin D.
Customer did not leave a comment.David C.
Customer did not leave a comment.Brock M.
Theres a brand new facility down the street. This is run out of an auto shop and the guys are a little rough (a lot of foul language can be heard from the back) and the place is run down. The trailers were all in a field, where it was obvious others had gotten stuck. Thankfully the one I rented was right by the paved road. Just not a very good reflection of the kind of place I would expect uhaul to do business out of.James D.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Stephen S.
Customer did not leave a comment.Erik V.
Customer did not leave a comment.Pedro R.
Service was fast and friendly. Attendant was knowledgable and helpful.Tanesha M.
Customer did not leave a comment.Maria R.
I think its 100% crap that if you do a 2 way reservation and turn your truck in early you get refunded, but if you rent 1 way and turn in early you dont get a refund. I will NEVER use Uhaul again.Jesse R.
Service dealing with UHaul in Kankakee, IL was great!!! They put me at ease. I had to tow a car trailer with a 26' truck almost 900 miles this week to South Carolina. Kinda scary, but made it safe and sound. ?? I would highly recommend this location.Brian F.
This is the second time we have used this site. Very nice person to deal with. Just wish the van could have been dropped in Terre Haute to save us some moneybruce Y.
Customer did not leave a comment.Porscha S.
This was a clean, professional business and I will be a return customer.Stephen B.
Customer did not leave a comment.Edward J.
Why do you have to submit drivers license 5 different times to rent a trailer? I think that is excessive.Paul M.
Customer did not leave a comment.Christopher E.
Customer did not leave a comment.Jennifer B.
Brad With Uhaul/sims auto is awesome at his job! He truly cares about his customers and goes above and beyond for what they need.Wendy L.
Location was fine uhaul themselves messed up. They called me and asked me to pick up 2 days early due to a upcoming holiday and said they would give me the 2 extra days free, they did on the truck but not the trailer so I was charged for being late talked to the traffic control manager john Carroll and he was very rude about the situation and I'm still awaiting my refund. Sims automotive great, uhaul sucksJeffrey C.
Nothing needs improving. Staff was professional and courteous.Denise M.
Nothing it fantastic!!!!! ??equella B.
No changes. Service was great. Pleasure working with Brad.Matthew E.
It was great! The truck worked perfectly and the instructions were right onDENNIS M.
Very good customer service. I've rented from here three times. I'd definitely rent from them again. Love this uhaulAja D.
KEEP UP THE GOOD WORKChynece J.
Customer did not leave a comment.Sara K.
Awesome guys working here, very helpful in every way!darrin R.
Customer did not leave a comment.Justin L.
While my experience at Sims was amazing customer service, my phone conversation with a reservation manager was not. I was trying to get a truck at my local dealer but he didnt have any. I was told by uhaul that they dont deliver trucks and I would have to pick one up at Sims which was 15 miles away so that's an extra 30 miles I had to pay for. I dont think I should have had to pay that because uhaul does t keep their dealers in stock.Jamie B.
Customer did not leave a comment.David E.
Everything was great and they went over and above to help me out . Thank you Sims!nick M.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!