I’ve rented trucks times and this has been the worst experience I’ve had. Customer service rep at first was giving me a hard time but then saved the day.
Gilberto C
Customer Reviews for Sinclair Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolute worst experience ever. I had to leave the truck at a different facility. Do not recommend and will not use uhaul again due to this.
Mary GNightmare! We showed up and the gas station attendants barely spoke english which is fine, we can work with that. But they were completely uninformed about the drop off and what to do, were extremely unhelpful. And when we called the phone number on the u-haul paperwork, a woman answered, said she was in the shower, and hung up on us. It took us over an hour to figure out that because it was after hours we had to use the ap. We did everything the ap told us but no one could tell us who to give the keys to. We had to make multiple phone calls and finally the U-haul rep we called just had us leave the keys with the very nice laundromat manager who tried to help us. Very infuriating return.
VEDIS K