First-rate experience - very professional and friendly service!
John H
Customer Reviews for Sinclair Hopewell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First-rate experience - very professional and friendly service!
JOHN HThe person was very friendly and it was a easy drop off
SATISH VThe van was NOT clean inside. I ordered a hand truck and a dozen furniture pads because I needed them. If you couldn’t supply them you should have told me. I’ve used U-Haul quite a few times. This was the absolute worst experience.
Maria ZKnowledgeable and friendly service. No pressure.
GARY BThe staff helped me out when we were too late in picking up the rental van at another location. Great experience.
JANELL MIt was a little confusing trying to get the keys and I think I returned them to the spot I originally got them from. I also had locked the van and returned the keys, when I realized you wanted pics of the interior and where I parked it. Wi-fi was almost non-existent, so I had to wait until I got home to submit pics.
James BI think our serious issue is with the U-Haul app versus this location. Although the lack of cell service affected our ability to use the app at first. That being said, there was guest wifi that Sinclair offered which helped in that regard. The app however was a serious problem. We were for over an HOUR trying to get through. It cost us an $150 as our movers had to wait while we waited for U-Haul to respond to chats, pick-up the phone, call back to approve the pick-up, etc. I will be reaching out to Uhaul to file a complaint and hope that they will address the issue by covering the extra cost we incurred.
Chandra SNothing my experience was great
Veronica MThey made sure everything was ready to go for my move day and the truck was clean and in good repair. It was a pleasure doing business at this Pennington location.
Denise PEasy and pleasant interactions with owner and staff.
Anita WVery satisfied with supportive staff.
Charles MFast and friendly check out/in. 9’ cargo van was great to drive and easy on gas mileage. They gave me the best deal based on my actual mileage. Saved me a lot of $.
Geoffrey BHad small difficulties with the website, other then that everything was fine!
Barbara EI wish I knew the names of the station personnel that helped me! I appreciate the both of them more than they know!
david SInside look like they are remodeling
Ron D