The drop off key location is not in plain sight. The box is hanging from a pole with electric wiring that is falling over. Office team does not answer phone.wheb needing help finding the location of box i went to the office and called repeatedly. Neither myself nor customer service could get ahold of the lady. Very frustrating
Melissa G
Customer Reviews for Sister Sister Financial Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was supposed to pick up my truck at the counter. I arrived at a dangerous location in Dallas and the store was closed, even though they should have been open until 5. The phone numbers went straight to voicemail, which was full. I had taken an Uber who had to leave me with heavy bags in a dangerous area. I called Uhaul customer service, who said the reservation had been changed to phone check in without notification. I was able to get the truck, but was charged for 2 furniture dollies that were NOT in the truck and were very needed for the move. It was an absolutely dangerous and horrific experience. I called customer service and was told that I would be creited for the dollies upon return, however the agent at the return location was unable to do that and said I must again call customer service. I need to be credited immediately for the furniture dollies, although I believe i should be credited for the truck, as well. TERRIBLE!
Colleen AThe truck and customer service was nice but the location stated they were they and were not. Luckily uhaul customer service rep assisted us .
Juan TStaff friendly and helpful
MANUEL ESo thankful for the help! She was wonderful.
Lori LSmooth and easy!
JOHN JThe young lady gave me a call before dropping off the Uhaul to provide clear instructions.
ODESTER WEverything went through OK
Chris MMaybe offer actual help for Uhaul customers. Thisnlocation didn’t even have someone who could assist with removing a trailer which I was informed should be standard practice for any Uhaul which takes and rents trailers. The location is not the drop off location. The location is a salon of some kind in a building across the street. “If” I needed help I was told to wait 20 min after driving across states. Even though I was told Uhaul prefers to remove the trailer before unloading as well. This is by far the worst haul experience I’ve ever had
Jessica WTruck keys were not in lock box Truck had a cigar in it and trash in the box Then they charged me for more miles than I used.
Robert G