Customer did not leave a comment.Sean L.
Customer Reviews for Sisters Towing Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have your scheduling department pay attention to what they are doing, and when they make a mistake, correct the whole mistake not just one part of it. They changed my pickup location to one 2 hours away and when they fixed it they failed to correct the time limit on the rental and tried to charge me for an additional day. Also, your customer service number is not staffed by enough people and after 26 minutes it dropped my calls 3 times. I was finally able to find a person who could see and correct the errors and issue the proper bill and subsequent credit.Howard L.
Super unhappy they over charge me terrible costumer servicesEnrique C.
Absolutely the worst experience ever in my life. The owners son of the tow yard decided to hook up the trailer in a faulty and very unsafe manner. He left 10 ft of safety chain dragging on the ground. When I explained that was not correct nor legal, he screamed at me â€œit's metal!!!!â€. He then got into his flat bed tow truck, put it in reverse went at a high rate of soles toward us in the parking lot, nearly killed me and another person who was trying to help hook up the faulty trailer. The trailer was not properly tightened down, the tow yard/uhaul dealer was closed after I left and Uhaul roadside assistance never picked up the phone for nearly 2 hours to help me.it ruined my entire trip and caused a domino effect of having to go to multiple uhaul dealers to try and fix it. Sisters Towing and Murphy's should never, I repeat never have the privilege of having a uhaul distributorship. Their personnel are not only dangerous, they are criminals. Disgusting, dangerous and shameful. I will not be paying for this horrendous non-service. I nearly called the police but needed to get out of there for my own safety. I may be consulting an attorney after what I went through.Elizabeth G.
Customer did not leave a comment.Jose R.
Customer did not leave a comment.Chad R.
Had to wait for service.CLARK B.
I scheduled to pick up at 5:30am. The system allowed me to do this. But, when I showed up to pick up I was not able to pick up the vehicle and was instructed to return at 7:00pm. So my window of opportunity was cut short by 1.5 hours.CESAR D.
Customer did not leave a comment.CHRISTINE T.
Customer did not leave a comment.TROY S.
Customer did not leave a comment.PAUL M.
Preferred the Apex Auto U-Haul in Wellington, FL that I used for years over either of the locations in Loxahatchee and West Palm Beach that are located on Southern Blvd. Apex was an outstanding clean and modern facility.Robert C.
Couldn't be happier with my service!Tristan W.
Keep the trucks cleanGARY T.
Fast and easy devolution of the truckCARLOSE F.
Customer did not leave a comment.Dean T.
People there where very helpful with me.JAMES P.
This is a great question. The personal in this facility (Sister and Sisters Towing) WPB, were not professional period. Ronnie (a staffer) lied to me about the condition of the trailer. When checking the the trailer' lights and condition he told me "I checked inside and it's good". He lied, when I got my location to load up the trailer my son opened the trailer and the smell and condition was unbelievable. The trailer smell like "dog shit" and was very dirty. My son and I had to clean out the trailer. We did made a shot video of the cleanup. Which I did showed it to one of the staffer when I returned the trailer. I called U-Haul office and informed them of the horrible situation I was placed in. I have always dealt with other U-Haul and got excellent treatment especially the one located at Okeechobee Blvd and Military in wpb.CLYDE J.
Movers were very punctual and hard working. Will recommend to anyoneJOHN B.
Customer did not leave a comment.ALEXEY K.
Customer did not leave a comment.HOWARD L.
The location didn't have the van so I was upgraded to the 10' truck at the same rate, but automatically (without my consent) signed up for the $14 insurance.JAZMYNE W.
I had to move trailer out with help of worker and had to wait over an hourDOUGLAS J.
Leslie was extremely nice and helpful. We will definitely use U-Haul and Sister's Towing againJORDAN G.
Nothing! Everything and everyone was just great!John S.
Customer did not leave a comment.JOHN B.
My reservation got extended two times within two days, it looked like the person renting it just dropped it off and I got in it, on top of that I got charged two extra fees on top of my original pricing 3 days after I returned my rental.Justin F.
Great costumer Service!!!Carlos R.
Customer did not leave a comment.TOM Q.
Very Professional and helpfulMARNIQUE H.
Just let the customers know we are open 24-7 I'm saying we are a tow companySUE C.
I had to go to another location to get furniture pads- was told this location didn't keep them. Added mileage to my cost and wasted time. Staff was not very friendlyRICHARD H.
Rude When I called to explain that I did not receive the moving blankets, she didn't care and said dispute it on my card Not very people friendlyJORDAN B.
Customer did not leave a comment.Jerry R.
Improper billing - Billed for a two day rental[ only had the trailer for 12 hours.Jeffrey R.
Customer did not leave a comment.MICHAEL K.
Its a towing company and the only person helping customers with Uhaul rentals, picking up cars from their body shop, etc was also the only person answering phones for tows. How do you think that worked out for the people waiting for Uhaul etc. Slow Slow Slow ridiculously slowGLENN B.
Customer did not leave a comment.Mehdi E.
Customer did not leave a comment.MOHAMED M.
This location was convenient but did not make me feel welcome or friendly.Danette C.
Customer did not leave a comment.WILLIAM H.
I did not receive the dolly that I requested and I was charged an insurance fee that I declined on-line. The are nice people, but felt let down.RICHARD P.
Great service and easy pick up and return. Only downside was the 26' truck we rented. Very shaky, and hard to accelerates, but it got the job done.Nekeisha M.
Waited over an hour to check in; whole process too about 90 min. The additional items I rented (dolly and furniture pads) were unavailable and was not told right away to other arrangements. Staff was not friendly and added on additional coverage I didn't initially purchase. Also, there was zero explanation as to how to use items and zero communication during whole experience. Would not recommend.NICOLE S.
All went smoothly, Nothing to complain about.JAN S.
Customer did not leave a comment.Henry J.
Keep doing what your doingJOHN DAVID W.
The trailer was not checked in properly, Ii showed that I had not returned it. I'm not sure what happened on their end.Rochelle G.
Customer did not leave a comment.Rey D.
Customer did not leave a comment.Ana S.
Customer did not leave a comment.Michael C.
Spoke with the staff before returning to let them know I was bringing the trailer back early and all went well. Gave excellent directions and drop off when well. Will use them in the future. Thank you.BRUCE H.
Easy check in and outJeanette J.
Sister Towing was great!! The first place I was sent the key was never in the Uhual. I was on hold for two hours and finally sent to sister towing.Dakota M.
They place is so disorganized the no room to park due to is a towing company one of their boss came to me with attitude and I feel discriminate by him and the way he expressed to meEDUARDO F.
Customer did not leave a comment.Velina T.
We had to go to 3 locations to return the truck. Not everyone would accept a 26ft truck.Randall M.
Inside truck was dirtyKERRY J.
Have the materials I requested in the truck so I don't get charged for nothing. Also reservation wasn't honored on time and I could not get my $50 reservation guarantee compensation. Had less time to use truck than what was originally reserved forGeovanni G.
They were very nice and did greatJames K.
Smokers and Maskholes Not savy regarding touchless sign up touted by U-Haul. Could not shake cigarette/Scope/Cologne spray smell in truck for 24 hours.Sharon Z.
Customer did not leave a comment.FELICIA S.
Customer did not leave a comment.Noel N.
Customer did not leave a comment.PETER S.
Customer did not leave a comment.Kenneth C.
Many issues with this rentalCarlos F.
WHEN YOU USE A CARD TO VERIFY A U-HAUL AND THEN CHARGE THEM WITHOUT TELLING THEM THAT IS ILLEGAL. THEY ILLEGALLY CHARGED MY CARD.Zindy M.
They were friendly and got me in and out quickly! Great place to rent from.Lori V.
Customer did not leave a comment.Abdiel T.
Customer did not leave a comment.MARVINULISES S.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.yuri S.
She did not want to accept the return truck at the lot because she told us that we were supposed to choose other location nearby. At the end she didn't have a choice because we had already parked the vehicle and dropped the keys in box which she said she didn't have access to it. The location is listed as a drop off.Witchelle D.
The business didn't allow anyone inside due to the Coronavirus which I totally understand. The first lady came to the door and ask if she could help me. I told her I was there to return a trailer and she's sighed (noticeably) and grumbled something under her breath. She immediately seemed to not want to be bothered with me. She's paused for a moment and then ask if I had rented the trailer from them. It felt like it was a set up for her to make an excuse why I couldn't return it there. I told her no but this was the return address in my contract. She told me to hold on and I literally stood outside in the hot sun for about five minutes. A second lady finally came out, and this lady was extremely nice and business like. She seemed to be worried about where she would be able to put the trailer, as was I, given the fullness of the lot. I had to unhook the trailer myself (not a problem but just an observation of service compared to my p/u location) and hand maneuver it into the only open space left in the lot. The lot was full of tow trucks, 2-3 UHaul rentals, and numerous junk vehicles. I would not use this location again. If not for the helpful attitude from the second lady, I would have rated this place poor, but she definitely was a gem.Howard D.
Customer did not leave a comment.Timothy D.
Nothing here. 24/7 location, friendly staff, great location.Teresa H.
Super easy ! Will use this location again for sure !Christopher V.
Have the reserved equipment available. Had to take a bigger truck because they didn't have the one I ordered. Also, truck had a bad battery, we had to jump start it 3 times which was an inconvenience.Howard L.
I dropped the truck off after hours and just completed the after hours check in when a lady came out of the complex and told me i could not leave the truck there since i did not pick it up there. I called UHaul and was told that that my check in was complete and to leave the truck there. I knocked on the door until she answered and told here that UHaul instructed to me to leave the truck there. I put the keys on the counter and told her that my transaction was complete.Dan M.
Customer did not leave a comment.Diana M.
Train the staff at this location on how to properly receive a drop off.Vincent A.