I was a U-Haul dealer in the late 70's and this was my first time renting a U-Haul truck to move. The renting dealer personal were super nice and had everything ready to go. I picked up the truck and got it home, and when I opened the rear door all I could smell was gasoline and a oil smell. After that I realizes the floor was all full of grease and was super dirty. I tried to take the truck back, but they were closed. So, I had to go to a hardware store to find some sort of tarp to put on the floor. At that hour there wasn't much of a choice to find a tarp. I finally found one and had to pay $55 for it. When I went to drop it off, I was informed that I had excessive mile charge even though I went direct from my old house to my new house. The drop off dealer was not able to provide me with a drop off receipt because they had no printer. The muffler or exhaust manifold had a massive leak, so it was super noise inside. I'm lucky this was only a short trip not across country. The renting dealer, and the returning dealer were super nice though.
GERARD B
Customer Reviews for Skagit Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was delayed, was told it was dirty and would be cleaned, when we arrived it was still dirty but was told we couldn't switch trucks, would only be given $50 credit.
BENJAMIN SNo hand truck as ordered
HUGH W