They need to get it together, they had no idea what to do and the place was a dump.
Customer Reviews for Sleep Importers Mattress Outlet
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Sleep Importers Mattress Outlet
The keys to the truck were not where it was stated they would be. I spent over a half hour trying the only keys available to me in the lock box, the obviously were not truck keys. Finally I tried the â€œreturn key boxâ€ the keys were to that box not to my truck. If you are going to do it this way then you need to STATE that is how you are going to do it. It looked like someone has dropped the keys and their paper contract off and no one had come to clean or switch the keys out. Very disappointing- I will not use self service option again.
This place is simply unacceptable and should be shut down. Terrible signage. Looks like an abandoned warehouse.The return location was actually a used mattress store in the warehouse. The lady there was very unhelpul; furthermore, after I returned my uhaul ON TIMe, I got an email saying that my rental was overdue because she didn't enter it into the system.
The location had no clue on what to do for my drop off. They neglected to check my vehicle in which resulted in me getting calls from U-Haul customer service and vendors asking me where the vehicle was. This caused me to worry about potential charges and whether or not I was being scammed. I enjoyed everything about the experience except the check out location.
Just let Jon be Jon he was super so helpful. Wont rent any were eles!