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Derek R
Customer Reviews for Smash Bros Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very easy process. Very simple.
Rodney RMy first mobile pickup reservation was a disaster. Lockbox code didn’t work. Had to call support to get rescheduled at a different location. Was put on hold, call dropped randomly and had to start over. Finally got rescheduled at a different location and when I got there, the gentlemen didn’t have the keys to the truck on hand. He had to go home and get them. So, all in all it took me 2 hours to even get my truck keys.
Evan AThey pointed to a spot I dropped the trailer and left.
BENAD MNothing everything was great , great customer service
Anthony SWhen I called this location. The guy answered like it was his house. I had to ask for whom I was talking to, ie: manager/owner! He stated after asking whom, he responded very distant, not a business perspective person that he was the owner. With all that said, this was approximately 3pm, stating that I have gotten my receipt to complete my rental. He stated that he FORGOT, HAHA! I thought I was talking to a @:$ jehdjiw oh Bhakti!!!!!!!!!!!!
Mike OSmash brothers made it such an easy experience to check in and pick up this trailer. I would recommend this facility to anyone. My time schedule was limited and he was very accommodating.
Gregory SVery friendly and helpful
Judith wQuick fast and easy super friendly people
Daryl WEverything was great
Thomas SThe trailer gate latching mechanism is the worst and most complicated I’ve ever seen , unsafe and finger pinching
Michael BThe gentleman who came out to help receive the U-Haul, was very helpful, and polite.
jessica r