Everything was great no improvement needed.
Bobbie B
Customer Reviews for Smith Empire Of Monroe LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location does not need any improvement. Great Company. I’m a very satisfied customer:)
Sharla HThis was the third U-Haul place we had to go to in order to get a truck because the self service app wasn’t working at the other 2 locations. This made the prices very inconvenient. Also, the self service rental is not very user friendly. I would prefer using regular rental agreements.
Joe SGreat service! Not to much extra in and out.
DE RGood evening, it took 45 minutes to check out the vehicle, which cut into the time. I wasn't informed that I had to go through the app. Next time I will include the check in and out time in the overall rental time.
Devonne REverything was great
Cordy WI have rented many U Haul trailers over the years and this was the best experience I’ve had dealing with U Haul will recommend this location to friends
Nolan WProvide better customer service.
MARANDA WAwesome quick and easy
Stephanie SThe truck still had a plastic matt in it on pick up, and the blankets that i ordered were not in them. Other than that the truck was in good condition on pick up!
Rayford WFriendly enough but vehicle was cleaned to a minimum level and almost out of fuel. First stop as the gas station.
David BBetter customer service , unfriendly personalities
Wanda WEverything was explained upfront and customer service was great!!!
Kasetra BVery helpful team members. They helped me out with picking up the truck after hours.
JOHN SThe guy that help was outstanding!
ANTHONY PThis was one of the best location I visit
PHYLLIS WDid not assist whatsoever.
Anthony PThe people was rude. And tried to change the miles so I was charged a lot more then I should have been.
Aubrey WGreat service thanks yall have my business
lakeitha wU-Haul moved equipment pickup to a location not convenient and farther from my house.
Bradley WVery out going personality
micheal mDon’t try to over charges anybody against make it far an right instead of trying to charge 3rimes the amount
Miguel MNothing!
Lisa CGreat experience. Cornelius and Joann very very helpful
Alesia AEmployee told me he would wait to check the trailer in after the issue was resolved. Checked it in right after I left the business. Terrible experience all around on both ends.
Dustin GTruck had ants in it. Had to stop on the road and get spray to clean them out. I have already filed a complaint over the phone not typing it out here again.
Samuel OKeep doing what you did for me thanks. 👍
benjiman sGreat service and excellent customer service.
curtis tLonger hours
Amanda SThe first attendant female, looked puzzled when i asked for help unloading the vehicle from the trailer. She sent a mat out for me to do it myself, went back in and didnt come back out. A male not in uniform came out. He was on the phone handling something and stayed on the phone until he was done. He stated they dont assist with unloading. I removed the chains on my own. He started attempting to help me with tire straps but he didnt know how. I showed him and unloaded the vehicle from the trailer. He removed the trailer from my truck "which i already knew how but he offered so i took the help". So if your a single female go to another location. Males that already have knowledge on the equipment this is for you. This was all after a two hour drive.
Misty hContinue to be in touch with each customer and their needs and keep up a good work ethic..
benjiman sThe man who answered the phone was nice and professional but his wife was rude and made my experience miserable. She acted so nasty when I asked her to please check me in because there was an error with the mobile app. She made it seem like I was a huge inconvenience. Then she called back to back and demanded the truck back during my move even tho I paid. NEVER AGIAN!
Ashley A2nd rental easy to deal with.
Jonathan WIt was convenient and very nice people.
Jonathan WCustomer service was awesome
Jasmine HKeep it the same good customer service at the location and nice and friendly!!
Joseph HGreat communication! Very clean U-Haul! Awesome service! Will recommend!
Jessica W