Customer Reviews for Smith Enterprises
(U-Haul Neighborhood Dealer)

547 reviews

8370 E 109th Ave   Crown Point, IN 46307

(219) 663-4336

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed
  • 12/31/2021: Closed

Services at this Location:

Contact Us

(219) 663-4336

8370 E 109th Ave
Crown Point, IN 46307

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed
  • 12/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Amy was so helpful on the phone and in the office. I will go to this location for future rental services.

Roger P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Amy went above and beyond to help us during our truck return. I will rent from this location again because of Amy.

Kathie L. 
Rating:
5.0

I absolutely loved my experience here! She was so accommodating gave us extra time without a hassle! 24/7 drop off was perfect for us. Truck was set and ready to go. Was in and out very quickly. I appreciate the lady so much we will be using again when we move into our new place in a few weeks!!!!! Thank you.

Andrew H. 
Rating:
5.0

Customer service was excellent

Jodean B. 
Rating:
5.0

Customer did not leave a comment.

Cody M. 
Rating:
5.0

Customer did not leave a comment.

GREG H. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Very informed people and easy location to get a u-haul set up and returned.

bruce D. 
Rating:
5.0

Great customer service. Courteous and knowledgeable.

mark B. 
Rating:
5.0

Customer did not leave a comment.

Debbie G. 
Rating:
5.0

We are regular renters and love the location. Always quick, easy, and painless.

Christy L. 
Rating:
5.0

Customer did not leave a comment.

Kellie M. 
Rating:
5.0

We will always rent from this location. They are by far the best I have ever worked with.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Sydney H. 
Rating:
5.0

Great experience! Would go back!

sean M. 
Rating:
5.0

She went above and beyond to make the experience top notch - she was busy and handled everything very well and did everything right.

JOHN V. 
Rating:
5.0

This location is one of the best uhaul locations

Jordan L. 
Rating:
5.0

Great interaction with the human behind the counter. Not just an app reservation.

ERIC C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
5.0

Customer did not leave a comment.

JIM B. 
Rating:
5.0

Customer did not leave a comment.

Julian H. 
Rating:
5.0

Customer did not leave a comment.

Dwayne H. 
Rating:
5.0

Very professional, friendly and efficient location. Aimee is the best!

FELIX C. 
Rating:
5.0

Customer did not leave a comment.

Dawn S. 
Rating:
5.0

Customer did not leave a comment.

Yash P. 
Rating:
5.0

The location and clerk were excellent ...Uhaul on the other hand sucked ... I ordered one size of trailer & they downgraded me ... it was a pain in the butt getting my stuff moved because of *Uhaul's idiotic thinking that people dont know what size trailer they need ... Uhaul -- give people what they order... otherwise you suck

CHRIS S. 
Rating:
5.0

Nothing. Amy was great, so helpful. Could not have asked for a better experience,.

TERRY W. 
Rating:
5.0

Customer did not leave a comment.

Joseph N. 
Rating:
5.0

This is my third time renting from this location. I keep forgetting to ask the agents name but she's WONDERFUL. If I owned a business, I would definitely want her running it. Such a pleasure.

John B. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Always a Breeze renting from here. Excellent customer service.

John B. 
Rating:
5.0

Aimee always goes above and beyond to help the customer. I would recommend this location to anyone! Keep up the great work!

ERIC G. 
Rating:
5.0

Customer did not leave a comment.

Les C. 
Rating:
3.0

I picked up the uhaul and when I got in, the overwhelming smell of cigarette smoke was ridiculous. As a non smoker, this was very irritating. I have rented uhaul s in the past, none of them seem to be cleaned or vacuumed before we get them and this one was very dirty and smelly. I went home immediately and washed down the whole cabin with an odor remover and left the doors open for several hours. The seats, floors, dashboard was all cleaned by me and I rinsed the bucket out several times before I got to a normal “dirty” water. I would hope that uhaul would have more pride in what they rent, however after several times renting, it doesn't seem as though you care to present a clean vehicle for use.

Scott C. 
Rating:
5.0

Absolutely the most hassle free experience I've ever had renting a truck. The agent was phenomenal.

John B. 
Rating:
5.0

Great service!

Mike K. 
Rating:
5.0

Everybody needs to rent from here, they're great!

Casey W. 
Rating:
5.0

Amy is great.

DAWN S. 
Rating:
5.0

Staff was very helpful.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Howard M. 
Rating:
5.0

The lady that helped me was so pleasant and nice!

Rinal T. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

This location is great !

Nathan D. 
Rating:
5.0

Always have the absolute best customer experience. Whatever you pay Amy, it is not enough!

FELIX C. 
Rating:
5.0

Excellent job start to finish! Staff is friendly, courteous and helpful.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Amy is absolutely the best!

FELIX C. 
Rating:
5.0

Customer did not leave a comment.

Larry K. 
Rating:
5.0

Customer did not leave a comment.

Kerry G. 
Rating:
5.0

Very professional and friendly. The facility is very well maintained and they make you feel like an actual valued customer.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

RYAN V. 
Rating:
5.0

Good equipment, service was top-notch

Michael S. 
Rating:
5.0

I dropped off after hours. This time the link to check in worked flawlessly. I'm glad my truck was brand new (only 360 miles on it when I picked it up)...so it's very apparent it had no damage and I left it with no damage.

Barry F. 
Rating:
5.0

Amy is great! Very polite.

Dawn S. 
Rating:
3.0

Make sure the movers are reputable. I paid for movers through the uhaual website and they did not show up. However, I was charged. They would not answer the phone email or texts. This cost me time and a lot of extra money that isn't available.

Camille B. 
Rating:
5.0

Customer did not leave a comment.

Glen F. 
Rating:
5.0

Just keep doing what your doing. You guys are awesome!

Kevin G. 
Rating:
5.0

Amy was amazing! This was the easiest rental I've ever had. It was so quick and easy. Equipment was clean and exactly what I needed. I will be doing all my future rentals here.

Mike L. 
Rating:
5.0

Amy was great. Professional, efficient and very friendly and accommodating. It was an effortless experience to rent the U-Haul from this location! You have a great employee. We will use your facility again because of Amy. Thank you, Judy Dettman

Judith D. 
Rating:
5.0

When we went in to make sure everything was set up with our rental the manager was there she was pleasant professional and took very good care of us !I would recommend this location to others! This was was a much more pleasant experience then the time before this one! Thank You for making this experience much better then the last one!

KRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Amy was extremely helpful and polite. I will always rent from this facility.

Christine B. 
Rating:
5.0

Customer did not leave a comment.

Michelle E. 
Rating:
5.0

Customer did not leave a comment.

dennis K. 
Rating:
5.0

My only problem was the mobile pick up wasn't working properly so I had to go in. I can't remember the girls name but she was so helpful and friendly and took care of the issue with no complaints. Great customer service!

Rhonda G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Excellent experience. The person taking care of me was very knowledgeable and very polite.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

BILL T. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Lady at the counter was great! My finance and I are at high risk for Covid and she had no issues doing the whole transaction over the phone. Definitely the best uhaul experience I've ever had.

Abigail M. 
Rating:
5.0

No improvement needed. Far and away the best experience in customer service of any provider ever used. Staff is top of line. 10 out of 5 stars as I've used them multiple times

DOUG B. 
Rating:
5.0

Customer did not leave a comment.

LYNN W. 
Rating:
5.0

Customer did not leave a comment.

Les C. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Always a pleasure to do business with this U-Haul location.

RONALD T. 
Rating:
5.0

The sales clerk that' was working that day was so helpful and friendly.

cynthia B. 
Rating:
4.0

Customer did not leave a comment.

PHILIP L. 
Rating:
5.0

Perfect customer service from Amy she is so helpful and nice

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

NATHAN D. 
Rating:
5.0

Amy is simply the best ! She is kind, professional, efficient, knowledgeable and a genuine asset to U-haul. We use this location, and can and do strongly recommend it because of Amy.

TIM A. 
Rating:
5.0

Customer did not leave a comment.

Juan C. 
Rating:
5.0

The woman who runs this location is extremely helpful and explains everything answering all of our questions

JOHN L. 
Rating:
5.0

Great customer service for a last minute rental.

Suzanne M. 
Rating:
5.0

Customer did not leave a comment.

LISA H. 
Rating:
5.0

Great customer service

ROBERT K. 
Rating:
5.0

The remake that help me was courtesan and helpful....she hace me great service.

JUAN A. 
Rating:
4.0

Customer did not leave a comment.

Trevor M. 
Rating:
5.0

Customer did not leave a comment.

KRISTEN H. 
Rating:
5.0

Great customer service! Thanks!

George P. 
Rating:
1.0

Great job

Tony M. 
Rating:
5.0

The customer service was amazing, I forgot the lady's name but she definitely was helpful, knew her job well and friendly. Thanks

Kevin G. 
Rating:
5.0

The lady was so friendly and easy to understand all the instructions. Easy pick up and easy drop off. Thanks for a great experience

MICHAEL M. 
Rating:
5.0

Excellent customer service and friendly experience. Highly recommended

TIM M. 
No reviews have been submitted for this location.

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