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JEFFREY M
Customer Reviews for Smith L and S Properties LLC.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was smooth and well-ran. Jeff Smith was very kind when I was picking up the UHaul. This establishment has always been wonderful with past UHaul experiences.
AUDRA LThe man at the desk was very friendly and helpful with my experience in November 8 2025.
CHRISTINE BRented a tow dolly. First one had nonfunctional brake / turn signal; was offered a different one that worked. Overall, a good experience.
PETER WIt was a great experience.
Shelley WThe business was closed on drop off day but the Dropbox was in a good location.
MARVIN SI think uhaul should consider placing a backup camera on every uhaul in order to ensure the safety of their vehicles and their drivers. Also if they were placed at the top of the box in the middle pointed downward they would also see the trailer if used and ensure the safety of a trailer load. Just a thought as most if not all trucks are older, but it is 2025 so why not utilize the simple technology available to ensure theres less risk of accidents? My fiance and I just felt worried backing up today while using our truck even though we had no physical issues,it would have given us peace of mind if we could have fully seen the areas in which we needed to back up to load and unload our truck.
kyle dThe auto transport was extremely dirty. I had to wash it when I got home, before loading it. It looked like it went through a muddy field before being returned.
DOUGLAS BEverything worked perfect.
MARK SWe were charged more for not putting gas in the truck which I understand, however......we were also charged for "cleaning" the truck. I literally watched my cousin sweep out the back of the truck. So, I don't know what the cleaning charge was for. Also, I think U-Haul should offer a refund to customers when they return the truck back early. We paid for 3 days, but actually only used it for 1 day.
Robin ROnline reservation was simple. The pickup process was quick.
Lorraine LTony was fantastic made for a seamless experience thankyou
RICHARD BNothing
ROXANNE MPick up was easy and pleasant. Location in convenient.
Michael P