The pick up location was fine, the issue is with U-Haul overall - we'd reserved a vehicle weeks in advance to pick up at the South Haven location and the day before we were told the vehicle was not available at that location so had to drive 30 minutes to get a different larger truck. This was very frustrating, don't make a reservation if you can't keep it.
MICHAEL S
Customer Reviews for Smith Lumber Of Hartford LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Move gas measurement to something easier, 1/4, 1/2, 3/4and full would be easier. Maybe an estimate on gallons to move gauge. We blew past the 7/8 market because the gauge was slow to respond
BRIAN SVery fast, in & out, service was amazing.
KATHERINE GNothing. Excellent experience. Kind and helpful staff
DONALD GThe employees at this location were great. They were friendly, helpful and the process was a breeze.
RICHARD AService was friendly & helpfull.
MITCHELL REverything was great
LEWIS DThe gal that checked us in was just delightful. Strongly recommended.
ALAN W