Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful and courteous. Helped me every way they helped me every way they could.
MARILEE M
Rating:
5.0
Customer did not leave a comment.
Gilberto G
Rating:
5.0
The staff at this location are friendly, professional, and made the process seamless.
KEN M
Rating:
5.0
Customer did not leave a comment.
Zachary C
Rating:
4.0
Customer did not leave a comment.
Nikki A
Rating:
4.0
It needed balance of the tires and washer fluid.
Charles M
Rating:
5.0
Customer did not leave a comment.
Eugene C
Rating:
5.0
Nothing I can think of!!!!
Dolly T
Rating:
3.0
We dropped it off with more gas than it had when we picked it up but we were still charged the fuel fee.
Ryan D
Rating:
5.0
Customer did not leave a comment.
JIM D
Rating:
4.0
Customer did not leave a comment.
CARL H
Rating:
5.0
Customer did not leave a comment.
RONALD T
Rating:
4.0
Customer did not leave a comment.
Jesselooper L
Rating:
5.0
Customer did not leave a comment.
Donny W
Rating:
5.0
It was the best experience I've ever had in my life.
Barbara S
Rating:
5.0
Customer did not leave a comment.
Andy W
Rating:
4.0
Customer did not leave a comment.
Cleveland N
Rating:
5.0
Customer did not leave a comment.
PENNY P
Rating:
5.0
Price too HIGH!!!!!
EDDIE U
Rating:
5.0
Customer did not leave a comment.
JEREMY C
Rating:
4.0
Customer did not leave a comment.
ANTHONY L
Rating:
5.0
Easy drop off and check in, very nice customer service folks
SHIRLEY M
Rating:
5.0
Customer did not leave a comment.
Neva F
Rating:
5.0
Customer did not leave a comment.
Donald P
Rating:
4.0
Customer did not leave a comment.
Marissa L
Rating:
2.0
Customer did not leave a comment.
Sharon N
Rating:
5.0
Cathy was very professional and the staff helped with hookup. I could not ask for better service.
Chester E
Rating:
5.0
Customer did not leave a comment.
Sara C
Rating:
3.0
Customer did not leave a comment.
Jerry C
Rating:
5.0
the gal was super nice and worked with our travel plans
Michael M
Rating:
5.0
Customer did not leave a comment.
Christopher R
Rating:
5.0
Customer did not leave a comment.
Dana L
Rating:
5.0
Customer did not leave a comment.
Kenneth D
Rating:
5.0
The truck I rented needed a front wheel alignment.
Jacqueline M
Rating:
5.0
Customer did not leave a comment.
JOHN E
Rating:
5.0
Real polite help me choose the trailer I need it and give me a good service
Michael H
Rating:
3.0
Customer did not leave a comment.
Ryan P
Rating:
5.0
Customer did not leave a comment.
Kenneth D
Rating:
5.0
Dealer was friendly and very helpful.
Christopher K
Rating:
5.0
Customer did not leave a comment.
Keith W
Rating:
5.0
Customer did not leave a comment.
Sherri T
Rating:
4.0
Was supposed to have 36 blankets. Had 0. They called and found some 20 miles away in Lexington, but we had to go pick them up.
Ron W
Rating:
5.0
It would be very hard to improve on the service you get from Mr. Smith and his staff in Decaturville, TN. they are awesome! THANKS again for a wonderful U-Haul experience.
William W
Rating:
5.0
Customer did not leave a comment.
Stephen R
Rating:
5.0
Customer did not leave a comment.
Michael S
Rating:
5.0
Customer did not leave a comment.
Larry M
Rating:
5.0
Customer did not leave a comment.
REX O
Rating:
5.0
Customer did not leave a comment.
Judy W
Rating:
5.0
God Bless this man as he was beyond helpful! Best experience with Uhaul I have ever had!
Timothy V
Rating:
5.0
nice people
Ronald G
Rating:
4.0
Customer did not leave a comment.
Cindy L
Rating:
5.0
Very nice
Jessica J
Rating:
2.0
No one was there.
Jacob T
Rating:
5.0
Customer did not leave a comment.
Thomas S
Rating:
5.0
Customer did not leave a comment.
teresa b
Rating:
5.0
I had no problems.!!
John H
Rating:
5.0
ho about a hug !!!?
MARSHALL T
Rating:
5.0
Customer did not leave a comment.
Joe W
Rating:
5.0
Customer did not leave a comment.
Jeff E
Rating:
5.0
Customer did not leave a comment.
Patrick H
Rating:
5.0
Customer did not leave a comment.
Bryan D
Rating:
5.0
Customer did not leave a comment.
Greg M
Rating:
5.0
Customer did not leave a comment.
Debbie P
Rating:
5.0
Customer did not leave a comment.
LARRY M
Rating:
4.0
Everything was fine and Kathy was very helpful.
Patricia M
Rating:
5.0
Customer did not leave a comment.
TERESA H
Rating:
3.0
I went through the check in process online, to save time. When I arrrive at Smith’s, I had to go through the whole process again, because she tried to add $25 for insurance onto my ticket. Took 20 minutes, so no time savings at all. Trailer was in grass 2ft tall, and in rough shape.
David W
Rating:
5.0
Customer did not leave a comment.
Paul A
Rating:
5.0
Customer did not leave a comment.
Anthony N
Rating:
5.0
They are just AWESOME at this location. Will use them again.
Hampden M
Rating:
5.0
For the amount of time and mileage used, was too much expense. Used the truck 3-4 hours, put about 25 miles on truck. Total expense pushed $100.
Melinda S
Rating:
5.0
Mr. Smith was vey helpful
James D
Rating:
5.0
Customer did not leave a comment.
Christoper w
Rating:
5.0
Real helpful and professional people.
Mike s
Rating:
5.0
Customer did not leave a comment.
Ted G
Rating:
5.0
Customer did not leave a comment.
David M
Rating:
5.0
Customer did not leave a comment.
Karen M
Rating:
5.0
Very professional and very courteous excellent to do business with
JAMES H
Rating:
5.0
Great experience, clean trailer, towed well. Needs a better turnaround for return, though.
Wayne T
Rating:
5.0
Customer did not leave a comment.
Dale I
Rating:
5.0
Customer did not leave a comment.
jerrell g
Rating:
5.0
Great hometown service. They saved me a trip to Jackson.
Steven B
Rating:
5.0
Customer did not leave a comment.
Vickie H
Rating:
5.0
Customer did not leave a comment.
denny b
Rating:
4.0
Customer did not leave a comment.
Patricia G
Rating:
5.0
Mark and his team were awesome. Love the location and the wonderful hospitality! Thank you for your kindness in making this move as smooth as possible!
Myra J
Rating:
5.0
Excellent first time experience! Highly recommended!
