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Christina M
Customer Reviews for Smiths Auto Body Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one was available to give me any paperwork showing I returned all equipment in the condition I rented it in or that the gas tank was full. I counted on honesty. UHaul does not have a good record of that with me from Columbia MO a few years ago. I was pleasantly surprised surprised that you sent me this survey that indicates it was accepted when the lady got back from the family member’s baby birth.
DEBORAH FThose are some really nice people who truly just want to help you close out your U Haul experience on a positive note.
MARK RThis company was so helpful and accommodating! We have used them 3 times in the past several weeks and are always willing to help us and even made changes when needed. Would definitely use this company again!
Loren SI rented Tow Dolly. It was the roughest riding Tow Dolly I’ve ever rented. It bounced like hell all the way to my destination and all the way back. I drove four hours with a bouncing Tow Dolly…. I would like a refund.
Josh TPut jacks on the bigger trailers that don't currently have them.
Marty LThe staff at the body shop were great,, personally understand and took great care of me. I qm sure if the last customer did not say anything about the problems with the truck they would not of known. Thruck itself was clean. The tow dolley did its job. So the steering wheel was way off center to the left. There was a weird noise from the exhaust. A few times when taking off from a stop tbere was a miss/bucking intbe truck. . U-haul yourself i feel way overcharged me with a $1.00 per mile. I can see a charge for mileage when going that far but $950.00 or so was too much to me.
GREGORY SThe rep. I dealt with at this location seemed unable or incapable of operating her computer properly. She said she'd entered authorized drivers info when she copied licenses , front and back. Unfortunately I didn't realize she had only put 1 on the contract. She also said she could not enter my preferred drop off location. I had to return home and contact uhaul corporate to address these issues.
Laura MNothing
Jesse LVery helpful and courteous. Helped me every way they helped me every way they could.
MARILEE MThe staff at this location are friendly, professional, and made the process seamless.
KEN MIt needed balance of the tires and washer fluid.
Charles MNothing I can think of!!!!
Dolly TWe dropped it off with more gas than it had when we picked it up but we were still charged the fuel fee.
Ryan DIt was the best experience I've ever had in my life.
Barbara SPrice too HIGH!!!!!
EDDIE UEasy drop off and check in, very nice customer service folks
SHIRLEY MCathy was very professional and the staff helped with hookup. I could not ask for better service.
Chester Ethe gal was super nice and worked with our travel plans
Michael MThe truck I rented needed a front wheel alignment.
Jacqueline MReal polite help me choose the trailer I need it and give me a good service
Michael HDealer was friendly and very helpful.
Christopher KWas supposed to have 36 blankets. Had 0. They called and found some 20 miles away in Lexington, but we had to go pick them up.
Ron WIt would be very hard to improve on the service you get from Mr. Smith and his staff in Decaturville, TN. they are awesome! THANKS again for a wonderful U-Haul experience.
William WGod Bless this man as he was beyond helpful! Best experience with Uhaul I have ever had!
Timothy Vnice people
Ronald GVery nice
Jessica JNo one was there.
Jacob TI had no problems.!!
John Hho about a hug !!!?
MARSHALL TEverything was fine and Kathy was very helpful.
Patricia MI went through the check in process online, to save time. When I arrrive at Smith’s, I had to go through the whole process again, because she tried to add $25 for insurance onto my ticket. Took 20 minutes, so no time savings at all. Trailer was in grass 2ft tall, and in rough shape.
David WThey are just AWESOME at this location. Will use them again.
Hampden MFor the amount of time and mileage used, was too much expense. Used the truck 3-4 hours, put about 25 miles on truck. Total expense pushed $100.
Melinda SMr. Smith was vey helpful
James DReal helpful and professional people.
Mike sVery professional and very courteous excellent to do business with
JAMES HGreat experience, clean trailer, towed well. Needs a better turnaround for return, though.
Wayne T