Customer did not leave a comment.Quentin L.
Customer Reviews for Smiths Grocery & Deli
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.SHURLA F.
BETTER SIGNAGE FOR TRUCK RETURNS AFTER HOURSPablo A.
I would like to thank Tony, very friendly guy, we had a little chat so i felt this wasn't t just a paperwork check-in/check-out type of transaction, he had the time to talk to me and explain the way the trailer brake system operatesJohn F.
A guy name Tony is rude with clients do you a favor and avoid a bad day and headaches and go to other place with good manners.angel Q.
Truck cabin not vacuumed, back not adept out with old muddy boot prints all over.Matthew R.
I always rent from them because of close proximity but it appears their equipment or internet is lacking. Always a slow process.Matthew R.
They told me my reservation was not unlimited mileage that you guys don't do that anymore. He said they gave me only 91 miles. I had select Ed unlimited mileageLuz R.
Customer did not leave a comment.VIC F.
Customer did not leave a comment.Brian L.
Customer did not leave a comment.CLARA M.
Customer did not leave a comment.Barbara C.
Awesome serviceGisele D.
Customer did not leave a comment.STEVEN D.
Customer did not leave a comment.Joan P.
Customer did not leave a comment.Juan G.
Customer did not leave a comment.RAYMOND S.
I rented a 17ft van from another uhaul place. Could not get in on the mobile apt. Wasted 1/2 hour trying to get on. Called 3 times and decided to cancel my reservation. Went to another place they did not have any available but checked around and found on at this location. Very pleased with this service. No so much with the mobile apt. place.john Z.
Everything was goodJoseph R.
List this business as a location to rent equipment. It was not listed on the Uhaul website. I knew of it's existence from personal experience and that is what brought me to them.Scott S.
I have rented and dropped off here numerous times in the past, and always been very happy and will frequent here in the future.Ronald L.
Customer did not leave a comment.Owen W.
Have a paved area to return trucksPat S.
This team was great! The check out/in process was quick and easy. They had everything we needed to make this move as easy as possible. Thank you.Ben K.
A.J. has been operating this business for over 30 years and he knows what he is doing. My rental paperwork was processed efficiently and I was on my way quickly. Smiths Grocery & Deli carries in stock trailer hitches and electrical adapters so if you need an adapter or if your ball is not the correct size, you can solve that problem on the spot. My rental experience with Smiths Grocery & Deli went perfectly and I will always use this location for my Florida rentals.DANIEL M.
First I would like to go over that I was not told about this hidden fee of â€œDrivers Insuranceâ€ I don't remember the exact term but I never asked for that nor was told about it and I had to pay extra. The truck was in immaculate condition considering it was a new truck with about 2000 miles, but the overall service was unacceptable. Waited almost 2 hours after my appointment, making me have to cancel and alter my route and not have the help I was getting earlier in the day. Just an awful first experience with U-haul.Joshua R.
Customer did not leave a comment.sarah W.
Tony was great to work with and worked to make sure he could meet our needs. I will be back the next time I need to rent a truck!Cheryl B.
Everyone was extremely helpful. The 15' truck was perfect for what we needed The ride was comfortable with no problems. Thank you again for making our move a good experienceZac B.
All personnel that I spoke with were extremely helpful. The problem I encountered was the online check-in. The truck was not at the location I was told to go to and then I had to go to another location for pick up. The online program showed that I checked in and picked up a truck at the first location. The online check in system is not user friendly or helpful when there is trouble. The personnel was extremely helpful and helped to ease the stress associated with the online system. The delays and headache associated with online system was not worth the trouble.Elizabeth T.
Our Lake Hamilton, FL Smith Store is the BEST, in the area! Everyone there are so nice to everyone who come in to do business or those who just come in just to look and see?Robert E M.
The owner AJ serviced our rental. you will never find anyone more friendly than AJ and his brother. They do a fantastic job servicing all their customers. I will be renting from them in the future.James W.
Customer did not leave a comment.paul N.
Have the trailers on pavement and not on grassTabitha K.
Customer did not leave a comment.Michael E.
Tony did a good joblyle A.
Quick service and well coordinated From the reservations team to pick up and drop off. Thank youCarlos H.
Dropoff person was nice and made a quick checkout process.JENNIFER O.
The truck of 10 can't drive more than 50 miles by hours the location until the drop location was too slow. Means lost money ðŸ’´ in the driving time in the highway. The office where was located the UHual don't looks like a U_-Hual Service Station. Never can't see a logo from the company. Really disappointed ðŸ˜žJose M.
Customer did not leave a comment.Debra L.
Customer did not leave a comment.Sharah M.
Customer did not leave a comment.Gay P.
You're you haul system sucks spent an About a 1/2 an hour at location to find out could not put a credit card payment through had to call customers service spent 45 minutes on hold then got disconnected because they said I was in the Wrong department then spent another 20 minutes on hold before just hanging up had to call a friend to get cash to put Down payment So I could rent the you haul pull behind This have been a problem renting from you haul this is my 3rd time trying and probably my lastEric G.
The personnel accosted me, hovered over me and made me uncomfortable while I filled up the tank with gas, and did not inform me that I was paying for an extra day so I could return the vehicle the next day. It seemed as though he did not trust me to return the truck, even though I was returning the truck. He was very unprofessional and rude, and I will never rent from here again. I am very disappointed. He should be retrained.Sara Joy W.
Customer did not leave a comment.Jeffrey B.
Customer did not leave a comment.Daniel F.
Customer did not leave a comment.JESSE S.
Customer did not leave a comment.KYLE N.
Customer did not leave a comment.David A.
Truck was clean but cab leaked when rained and spent the drive soaking wetjoshua K.
Customer did not leave a comment.Sandra H.
Customer did not leave a comment.Edward O.
The staff was very helpful and assisted with unhooking my trailer. My only concern is the lack of signs stating that uhaul rentals are available at the location. I have honestly driven by this location multiple times and never knew that it was a uhaul dealer as well.Jonathan R.
This place is hostile and dangerous for customers and clients!!! After trying to to talk to the manager about it he gets this other guy who starts yelling and threatening me Less than 6 dollars in gas. You guys should pull Uhaul from this place ASAP. They over charged me and made me pay 100 dollars to use the truck and a dolly for like 5 hours. It was crazy. I ended up leaving because things were getting more violent than it was worth. I left them the keys and walked out. Worst uhaul rental service I've ever had and I've rented trucks for work and I would never even look at a uhaul again.Alejandro S.
Customer did not leave a comment.SHOBA W.
Customer did not leave a comment.Stephen S.
Awesome people!!!!!Ann J.
Truck was in good condition except for the fast food, socks, baby pacifier, misc. Trash in the back of the truck.Matthew R.
Customer did not leave a comment.James S.
The people were awesome very helpful would tell all my friends to use your company you all are the best. Thank you for all your help. Sign Kathykathy S.
They were awesome its your company that dont care. My first truck the ac wouldnt work you treated me like i was a number well i have a name. But the people at the location were the sweetest ever.ROBIN B.
Customer did not leave a comment.Thomas P.
Customer did not leave a comment.Brian R.
Customer did not leave a comment.Huley H.
Customer did not leave a comment.Hyacinth R.
They booked the wrong location for me and the wrong price for a different auto transport. The location I went to was ok and they help me out even though they booked the wrong Location.Wanda C.
Customer did not leave a comment.juan B.
Customer did not leave a comment.crystal N.
Customer did not leave a comment.Thomas P.
Customer did not leave a comment.Ken O.
I had no problems with this location. I made 3 calls, even tries the live chat. There's evidence. I was supposed to pick up the truck at champions auto which was locked and lost around 1 hour trying to call or chat and no one HELPED. So I drove to a second location at UHaul storage at Lake Whales and they redirected me to this location. It's absurd all the time lost I had and charged me an extra day! There's a $50 dollar guaranteed and I did mention it to a sales representative which he said they would contact me and no one has. Really bad experience expected more.John A.
Customer did not leave a comment.rosita C.
Customer did not leave a comment.herbert H.
Customer did not leave a comment.Meredith W.
Customer did not leave a comment.Earl M.
Customer did not leave a comment.Hector G.
Everything is great,keep Customer in and out that is a big improvement. Keep a good workvalintine C.
Very nasty convenient store staff helpful and polite parking is bad store is cluttered messy and a fire hazardMark S.
Customer did not leave a comment.Juan Jose C.
Customer did not leave a comment.Pete E.
Customer did not leave a comment.Juan Jose C.
Customer did not leave a comment.tamerria M.
We rent the truck to move inside and outside home Items to adding disposal mop to clean the floor and overhead space,I purchase one mop clean 2 times when I start and before return the truck next customer be happy I'm very happy with uhaul services and equipments thanks.valintine C.
Customer did not leave a comment.RICHARD P.
Very courteous and friendly staff. Renting was easy and efficientJOHN L.
Customer did not leave a comment.Julio H.
Customer did not leave a comment.angel M.
Smiths Grocery & Deli is very sketchy. I wouldn't stop there except for the purpose of dropping off the rental. The guy that helped me was helpful enough though.Kyle W.
Customer did not leave a comment.Presley G.
Very poor customer servicetenisha T.
Very friendly and knowledgeable staff. Highly recommend!Dina A.
Awful customer service they charge 5 days and was supposed to be 4. The owner y Is so rude and I tried calling 1-800 and they are worse.Emmanuel A.
Nothing to improve . Customer experience was great . Truck was clean and ready to go . Check in process when I returned the truck was fast and hassle free . Would definitely recommend to someone else.JAMES S.
Customer did not leave a comment.Hector V.
Everything was great!!!!! Smooth & fast Thank you Very nice pplDenise S.
Customer did not leave a comment.Darin D.
Excelent I Like it.MELVIN A.
Customer did not leave a comment.James P.
Customer did not leave a comment.Jose R.