Customer Reviews for Smiths Grocery & Deli

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Smiths Grocery & Deli

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

herbert H. on

Rating:

Customer did not leave a comment.

Meredith W. on

Rating:

Customer did not leave a comment.

Earl M. on

Rating:

Customer did not leave a comment.

Hector G. on

Rating:

Customer did not leave a comment.

valintine C. on

Rating:

Everything is great,keep Customer in and out that is a big improvement. Keep a good work

Mark S. on

Rating:

Very nasty convenient store staff helpful and polite parking is bad store is cluttered messy and a fire hazard

Juan Jose C. on

Rating:

Customer did not leave a comment.

Pete E. on

Rating:

Customer did not leave a comment.

Juan Jose C. on

Rating:

Customer did not leave a comment.

tamerria M. on

Rating:

Customer did not leave a comment.

valintine C. on

Rating:

We rent the truck to move inside and outside home Items to adding disposal mop to clean the floor and overhead space,I purchase one mop clean 2 times when I start and before return the truck next customer be happy I’m very happy with uhaul services and equipments thanks.

RICHARD P. on

Rating:

Customer did not leave a comment.

JOHN L. on

Rating:

Very courteous and friendly staff. Renting was easy and efficient

Julio H. on

Rating:

Customer did not leave a comment.

angel M. on

Rating:

Customer did not leave a comment.

Kyle W. on

Rating:

Smiths Grocery & Deli is very sketchy. I wouldn't stop there except for the purpose of dropping off the rental. The guy that helped me was helpful enough though.

Presley G. on

Rating:

Customer did not leave a comment.

tenisha T. on

Rating:

Very poor customer service

Dina A. on

Rating:

Very friendly and knowledgeable staff. Highly recommend!

Emmanuel A. on

Rating:

Awful customer service they charge 5 days and was supposed to be 4. The owner y Is so rude and I tried calling 1-800 and they are worse.

JAMES S. on

Rating:

Nothing to improve . Customer experience was great . Truck was clean and ready to go . Check in process when I returned the truck was fast and hassle free . Would definitely recommend to someone else.

Hector V. on

Rating:

Customer did not leave a comment.

Denise S. on

Rating:

Everything was great!!!!! Smooth & fast Thank you Very nice ppl

Darin D. on

Rating:

Customer did not leave a comment.

MELVIN A. on

Rating:

Excelent I Like it.

James P. on

Rating:

Customer did not leave a comment.

Jose R. on

Rating:

Customer did not leave a comment.

JULIO F. on

Rating:

Customer did not leave a comment.

lisa ann S. on

Rating:

there was no 26 ft. truck at my original location of double d trucking in haines city to pick up. so, they sent us to smith's grocery. that was inconvenient, plus added another hour onto our pick up time. which made us late for the storage unit employees being there for us. thankfully the storage unit employee accomodated us. or we wouldn' have been able to get in because we were late. plus i was charged an extra $4plus when i got to smith grocery which they couldn't explain.

Stan W. on

Rating:

Customer did not leave a comment.

Nery M. on

Rating:

Customer did not leave a comment.

THOMAS W. on

Rating:

Pave the parking area for the u-haul equipment. Dusty rock parking area isn’t attractive. Also the shoulder to the main roadway has a huge difference from water wash-out.

david G. on

Rating:

The person that made the reservation gave me this store but when I arrived they told me they didn’t have any trucks available and I stayed there for 30 mins or more for the guy there to call and talk to someone and he sent me to another location that there was no one at the location that was supposed to have a truck and I had to go back the the original store and get a truck that had just been returned and I wasted a hour or more of my time and money because my wife had to return to pick me up

juana P. on

Rating:

Customer did not leave a comment.

Ronald B. on

Rating:

Nothing ..... see my previous comment.

Charles R. on

Rating:

Great customer service!

richard R. on

Rating:

The brothers who take care of you were great- Fast, friendly and efficient. Would go back!

Antonio C. on

Rating:

Customer did not leave a comment.

John T. on

Rating:

Everything was great! The man who came out to help us was very nice & polite! I would rent from them again!!

Mary W. on

Rating:

Very FRIENDLY, & VERY patience.Very nice !!!! I will highly recommend Smith's grocery

Tim W. on

Rating:

Customer did not leave a comment.

Laura S. on

Rating:

Tony , he was so kind and helpful and really took his time out to help me .

Julio A. on

Rating:

Customer did not leave a comment.

Anita T. on

Rating:

I rented a vehicle a few months ago and evidently there was an open tix. I wasn't notified of it until I was at the location at midnight and unable to puck up my confirmed vehicle BC of this. Your prices are too Hugh added to a mileage charge.

James F. on

Rating:

I moved furniture from Solivita in Poinciana. This pick-up location was nearly 30 minutes away. I'm not sure this was the closest location, but was recommended by U-haul on-line.

miguel C. on

Rating:

Service was friendly and professional, truck was in great condition,I would use them again

MARIA R. on

Rating:

Customer did not leave a comment.

edward B. on

Rating:

Customer did not leave a comment.

Laura S. on

Rating:

Customer did not leave a comment.

Nelson V. on

Rating:

Half in the trip to Jacksonville, discovered the windshield wipers did not work. Also the radio did not work. The key to start the truck had to be inserted in a certain way to start the engine. Poor gas mileage. Received wrong truck at the site and was delayed while paper work was sorted out by incompetent uhaul representative tried to figure out what was wrong. Finally truck I received was empty with little fuel and I had to stop to refuel truck. I will never rent from uhaul again. Monica uhaul rep in Jacksonville on truck return verified windshield wipers and radio were defective

JULIO A. on

Rating:

Customer did not leave a comment.

Javier T. on

Rating:

Customer did not leave a comment.

Glen P. on

Rating:

Had just the equipment I needed and was convenient to my home.

leonardo G. on

Rating:

Competition (Home Depot, Broward County, FL) includes the hand truck in their price. But they don't have the wide variety of trucks that U Haul offers. Thank you.

Sarah G. on

Rating:

Customer did not leave a comment.

luis D. on

Rating:

Customer did not leave a comment.

Nigel N. on

Rating:

Customer service was terrible at both my drop off and pick up location. I used U-Haul numerous times—multiple times while moving in college, twice during law school and twice after law school. I use U-Haul because I like how popular it is and how there always tends to be a location for drop off or pick up near you. However, every time there seems to be an issue, from employees trying to get you to sign off on an amount of gas that is inaccurate and me having to tell them to amend the initial contract or from when I try to get in contact with a representative to change a drop off location customer service agents simply aren’t helpful. This most recent time was the worst, as at the pick up location the agent did not have the correct equipment listed on the contract. When I brought it to his attention he simply said it would be fine and I could just explain it to the drop off location. However, sure enough, when it came time to drop off the equipment, the drop off location were confused and rude. They didn’t seem to know what they were doing and even told me inaccurate information regarding what I returned to them (because I did self return). Of course when I told him I took pictures and know the equipment that I dropped off, he actually went out and checked the truck and saw that I was right. So essentially, he told me what I dropped off before even checking the truck to confirm it. While I believe U-Haul has a very convenient and accessible system in place, they need to ensure that their employees know what they are doing and are able to assist their customers in a efficient and effective manner. This is probably my last time using U-Haul.

Ronald L. on

Rating:

I was very pleased with all aspects

vuleyma R. on

Rating:

Customer did not leave a comment.

Demitrius S. on

Rating:

Customer did not leave a comment.

Mark S. on

Rating:

Customer did not leave a comment.

Deborah P. on

Rating:

Customer did not leave a comment.

Guillermo R. on

Rating:

Customer did not leave a comment.

Robert R. on

Rating:

The guy that helped us check our truck back in was very helpful. We were suppose to drop it off in Dundee Fl but when we got there The young lady said that they didn't take uhaul trucks anymore. So she cause us more miles and gas because she won't take it back. Would not use that place or recommend they to a friend.

Carlos M. on

Rating:

Much different experience than the Miami site.

David B. on

Rating:

Customer did not leave a comment.

Ismael B. on

Rating:

Customer did not leave a comment.

JOHN P. on

Rating:

Worst experience for drop off. I felt like an intruder not a customer. Apologies were eventually given but the initial behavior by Uhaul Rep Tony was disgraceful. The day was saved by the owner /elderly gentleman.

JEAN ORIOLE B. on

Rating:

Customer did not leave a comment.

Joel P. on

Rating:

Dont send customer to a far return location and charge them extra. Also have your tire psi set so that the customer doesnt have to go our their way to put air in the tires.

Jackline P. on

Rating:

Customer did not leave a comment.

heather W. on

Rating:

Even though they had to break the news that I had to pay additional mileage, they were very friendly end professional.

Ismael G. on

Rating:

Customer did not leave a comment.

James C. on

Rating:

Customer did not leave a comment.

Michael S. on

Rating:

Customer did not leave a comment.

ENROY W. on

Rating:

No improvement necessary. Smith’s was knowledgeably, accommodated and professional. I fully recommend.

Kenesha S. on

Rating:

Way better customer service skills and cleanliness of the place.

wayen W. on

Rating:

Check out Smith's Grocery, they're the best !

NICHOLE T. on

Rating:

Customer did not leave a comment.

ELIZABETH K. on

Rating:

Customer did not leave a comment.

ana K. on

Rating:

Customer did not leave a comment.

Michael H. on

Rating:

Customer did not leave a comment.

JOHN T. on

Rating:

Customer did not leave a comment.

CARLOS V. on

Rating:

Customer did not leave a comment.

Pamela B. on

Rating:

Customer did not leave a comment.

DeJuan M. on

Rating:

Uhaul locations should match corporate store locations. It should not be in gas stations or stores that don't look like the official Uhaul stores.

JOHN T. on

Rating:

Customer did not leave a comment.

Brunel J. on

Rating:

internet reservation, not letting customer make a reservation at a particular location when it is not available. The last 3 times I used Uhaul services it happened to me. needs big improvements.

Abraham K. on

Rating:

Customer did not leave a comment.

DARRYLE D. on

Rating:

The Agent Tony went over and above to take care of our needs. This location was near our home. The truck we rented was rented out for a later time of the day, but our need was for round trip before the next delivery time. Tony called the main office and made arrangements to have our Van order cancelled and our new order instated. Saved us 14miles. Very committed to his customers. Thank you!

Jennifer M. on

Rating:

Customer did not leave a comment.

BASILIO Q. on

Rating:

Customer did not leave a comment.

Donna M. on

Rating:

Customer did not leave a comment.

Mildred L. on

Rating:

Everything was excellent, thank you!

AMELIA M. on

Rating:

Customer did not leave a comment.

Joseph N. on

Rating:

Took 30 minutes to find my Reservation and get my trader. Add the connected up myself. Ask the same questions that I already filled out in a reservation and confirmation. Not sure the employees understand how to do it. 3rd person finally got it

Tyler W. on

Rating:

Customer did not leave a comment.

Noel M. on

Rating:

It was not clear where should I park the truck once I arrived. I figured it out however they should specify where to park the truck for inspection.

Brooke F. on

Rating:

Customer did not leave a comment.

michelle C. on

Rating:

Completely a disaster of a location! Never again will i go near this location! First of all, there is no sign to guide people to where the uhaul “office” is. All you see is a sandlot of trucks, in the middle of nowhere! It looked completely deserted. After 15 minutes of trying to figure out where to go, we found it inside of a gas station! So unprofessional! We felt the person forced us to add gas to profit his gas station even though our tank was filled! So unorganized! Such a disappointment. Again never will i go back! Nor will I recommend anyone i know to return to that locatIon!!