Customer Reviews for Smittys Quick Stop
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Smittys Quick Stop
bruce R. on
The truck was in perfect condition. The problem was the location. The retail agent is extremely slow. It took two hours to rent the truck. The check in was worst. He wouldn't ckeck the truck in the day I returned it . He said he couldn't do it then , He'd do it later and send me an e-mail. He waited 24 hours before he check it in , then he charged me for gas. We only drove 7 miles and I put gas in it before I returned it. I had used this location before, but it won't ever happen again. Very poor Customer Service.
mike D. on
I had in issue with the back gate opening. It was my fault something had shifted inside and must have blocked the track stopping the door from opening more then 6 inches. I called customer service for advice, they sent me to roadside assistance (I think that's what it was called) they said there was nothing they can do and told me to go to the nearest uhaul center that they are prepared for this and can get the gate up. I drove all the way there adding miles to my bill and they said there was nothing they can do. I realize the problem was not uhauls fault but I feel that after spending 45 minutes on the phone with uhaul being shuffled around and then I got the runaround.
Barbara O. on
Put the dolly in the truck that I paid for.
nadine D. on
N/A
david M. on
The truck I rented was the best one I rented so far
joshua M. on
Will be call to explain what happened when picked up
luanne S. on
Store was closed at 12:30 pm. Dropped keys in drop box. Nobody there to help
BRUCE R. on
Faster rental time .