Customer Reviews for Smoke Kingz
(U-Haul Neighborhood Dealer)

59 reviews

5516 N Fry Rd Ste E   Katy, TX 77449

(281) 769-1789

Location Hours

  • Mon-Thur: 10 am - 9 pm
  • Fri-Sat: 10 am - 10 pm
  • Sun: 11 am - 7 pm

Services at this Location:

Contact Us

(281) 769-1789

5516 N Fry Rd Ste E
Katy, TX 77449

Services at this Location:

Location Hours

  • Mon-Thur: 10 am - 9 pm
  • Fri-Sat: 10 am - 10 pm
  • Sun: 11 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Carlos U. 
Rating:
1.0

Was not told that I would be billed any additional fees but I was.

JOY H. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
1.0

Customer did not leave a comment.

Gerardo P. 
Rating:
5.0

Customer did not leave a comment.

Tuyen N. 
Rating:
3.0

I'm not sure why this was the location that ended up being assigned to me. I had chosen a different location, and Uhaul ended up switching it to this one. A hookah/smoke shop is not exactly the place you want to drop your Uhaul off. Nothing against the store, just not the best location for this.

Stephanie T. 
Rating:
2.0

Would not recommend this location

James M. 
Rating:
1.0

The place smelled like all the people that worked for Smoke Kings and U-Haul we're smoking weed!!!

Jaime F. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
1.0

Customer did not leave a comment.

Manuel P. 
Rating:
2.0

This one is hard to rate. I will say that the pickup time i was given (9am) to the pickup time someone showed up on site (10:30am) was very unprofessional and threw my whole schedule into a mess. The reason i say its hard to rate is even though i was very frustrated at the beginning the rest of the process was taken care of very smoothly. Still though I have never had an issue checking out a Uhaul rental to this degree which is the reason for a below average rating. This time of year Uhaul equipment is hard to find so you just have to deal with it.

DANNY B. 
Rating:
5.0

Good customer service and the guy even helped me hookup.

FARUK A. 
Rating:
1.0

Our reservation was scheduled for pick up at 10am and no one was at the location to help us until 10:50. The check engine light was on and the gas tank had about 1/8 a tank.

Tyler K. 
Rating:
3.0

Guy there was very unhelpful, didn't know how or what to do. Couldn't even give me a receipt. Was more interested in his phone and candy he was eating than the customer.

Teresa C. 
Rating:
3.0

It worked in a pinch.. the charges werent made clear to me and it was more than i thought it would be. The store front is a smoke shop that seems extremely unprofessional. The truck had trash in it from the last person

Chris Z. 
Rating:
5.0

Customer did not leave a comment.

Ernicia P. 
Rating:
5.0

Customer did not leave a comment.

Adriane B. 
Rating:
3.0

Customer did not leave a comment.

REBECCA M. 
Rating:
3.0

Customer did not leave a comment.

Berverly L. 
Rating:
4.0

Customer did not leave a comment.

Cheryl H. 
Rating:
4.0

Customer did not leave a comment.

Sandra H. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE T. 
Rating:
5.0

Good services

JULIO F. 
Rating:
3.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Great customer service i would recommend it to anyone

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

CAMILO S. 
Rating:
5.0

Nothing

Christina C. 
Rating:
5.0

Customer did not leave a comment.

Verogas P. 
Rating:
3.0

Have the rental equipment order ex: Dolly

LaTrenda N. 
Rating:
1.0

When I advised that I was there to pickup my rental I had to give most of the information to them again that I had already provided on online. Then they could not provide me with a written receipt or proof of contract in case I needed it during the rental. Worst of all they didn't have any of the other items that I rented on line and needed that afternoon. I asked what I should do and they said go look for it at another uhaul store. When I got to the truck they just handed me the keys. (They had no other uhaul equipment on site.) Very disappointing. I won't rent on line again in the future.

Edward T. 
Rating:
5.0

Very good experience.

Sharon L. 
Rating:
5.0

Customer did not leave a comment.

LE D. 
Rating:
5.0

Customer did not leave a comment.

Bennie G. 
Rating:
4.0

Customer did not leave a comment.

Demetrice B. 
Rating:
4.0

Customer did not leave a comment.

Alice L. 
Rating:
4.0

More personable interaction with the customer.

Rachel H. 
Rating:
4.0

Customer did not leave a comment.

Fatai Q. 
Rating:
3.0

It is hard to locate as a UHAUL since their is little to no visible signing. Drop-off was simple and quick.

John P. 
Rating:
5.0

Customer did not leave a comment.

Said C. 
Rating:
1.0

Customer did not leave a comment.

Matt H. 
Rating:
5.0

Customer did not leave a comment.

victor P. 
Rating:
3.0

U-Haul signage should be visible. Furniture pads should be available.

Paula N. 
Rating:
1.0

When I picked up my U-Haul in Katy Texas it was from a Smoke Shop. Which is totally fine I own two so I'm not saying I'm upset about that. What was pretty frustrating is it when I got into the uhaul not only was it disgusting, Smelled like a big giant bag of assholes and had dog hair covering everything there was an indication light saying Service stability or vice versa. The kid inside really didn't want to hear about it and I needed to go. So I drove down the street to the nearest Walmart and called U-Haul to ask what I should do next. And in that time I guess I magically Willed it to fix itself because the indication light went off. I did however have to stop and spend money out of my own pocket to vacuum out all of the dog hair and get the smell out so that I didn't also have to clean out vomit. Without a doubt the most horrible experience with you all I have ever had. The drop off location was fine and the guy inside was really nice.

Rinko A. 
Rating:
3.0

Go back over any changes made manually in the system before collecting $$

LaKasha S. 
Rating:
5.0

Customer did not leave a comment.

Luis G. 
Rating:
5.0

Customer did not leave a comment.

Janice G. 
Rating:
5.0

Everything went great; and the staff was very nice. :)

Odis H. 
Rating:
5.0

Customer did not leave a comment.

juan M. 
Rating:
3.0

Customer did not leave a comment.

Daniel M. 
Rating:
1.0

Customer did not leave a comment.

Tyrecia J. 
Rating:
5.0

It's the pricing it cost me as much I paid movers $1200 rain in the truck for a meal cost me $1000 and I had to move everything you should should give her better rates after the second day I rented the truck for three days I understand the rate per mile but you should be giving me a discount I understand and on the second day and the third day I should've got half price and also the log outs I dropped off the truck on the first day at 80 the morning I wasn't told about a log out so they charge me an extra day even though I picked it up that afternoon people were working there and didn't notice to Truck being up front your U-Haul I would've noticed it there's two drugs there's an extra truck there you should automatically get those people to log it out why I figured I need an estimate of a refund for $300 your trucks were good it ran good just the rate is shitty sorry to give you these bad reviews my experience with the truck Was excellent I was fairly impressed but disappointed in the pricing that's why I suggest I'm not telling anybody that the rent from y'all because of that you might as well get the movers do it all less headache not to mention physically thank you

JORGE P. 
Rating:
5.0

Would recommend this location to anyone needing to rent a uhaul vehicle.

CHANNON K. 
Rating:
3.0

Customer did not leave a comment.

SHIROLYN S. 
Rating:
5.0

They was quick and helpful. I love quick

Arvid B. 
Rating:
5.0

Quick easy,no hassle. Would reccomend or use their services again. I can literally see their location from my backyard.

Jamaar A. 
Rating:
5.0

Great customer service.

ELIZABETH V. 
Rating:
5.0

Just clarify with customer where truck needs to be returned because I thought I could return it elsewhere and almost got charged a lot more than I could even imagine paying. The staff there fixed my issue though with urgency and professionalism. Thank you

Samuel P. 
Rating:
1.0

This place is horrible. The son entered my mileage wrong and my bill ended up being $16k+ and when I asked what happened, he had to call his mom cuz he didn't know what to do. When I asked him to figure it out he told me to calm the fuck down he was calling his mom. He had no idea how to handle me as the customer. I asked him to rectify the situation and he said wtf.do you think I'm doing. He called me a bitxh and told me fuck you and leave my store I told him fuck you too and I'm not going anywhere till he fixes my bill. The mom came up and she was aggressive. My pregnant daughter who is 6.days away from giving birth came inside and witnessed it. It was ridiculous.

Leann T. 
Rating:
5.0

Customer did not leave a comment.

Patricia G. 
No reviews have been submitted for this location.

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