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ALEXANDER A
Customer Reviews for Smoke Outlet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Owner wasn’t clear about the charges. He said $29.99 per day with taxes the total cost is $35. But when I checked my bank statement. He charged me $180.64. That’s a lot. Not helpful at all. Misguided by the owner. Too good to be true.
KULSOOM AThis particular location is a complete DISASTER. First, it is the dirtiest place I've ever been. Second, the truck was also the dirtiest I've ever rented. And lastly, upon returning the truck after only a few hours of use, I was told by the clerk at the smoke shop that the guy who handled the Uhaul rentals was not there, so I was never given a receipt, and low and behold, 3 days later my Uhaul account showed the truck was OVERDUE ~ I had to call the smoke shop to get them to correct the issue AND there were strange charges on my bill that HAD NO EXPLANATION. I literally only put 6 miles on it!
John GAnswering the phone .
Loretta BIbrahim was super cool and helpful!!
JEEVAN BThe agent is a cheat
ABU KThe truck wreaked of cigarettes. The person was over an hour late to the store to let us get our keys. We got charged for 2 gal of gas when we put the same amount back in. There was no vehicle check done by the employee. We took our own pictures.
Ann SReservation was for 9:00. Shop was closed. He finally showed up around 9:15, and ten had to wait on all the equipment to boot, come online. another 15 minutes. Wasted over 1/2 hour because somebody overslept.
LEWIS MMy truck was dirty, but I didn’t care there was damage to the truck. I didn’t care check engine lights on, but they didn’t care but the service there was excellent. I rate service over everything else.
EDNA MConvenient counter but busy location Drop off should be made to any UHAUL shop location to reduce return mileage costs
JUDE OOld guy said 2 words. Gross truck. No dolly. No gas!!!! Attitude and didn't show me the truck at all. I had to try the key in different doors bcz he just handed the key and walked off in store. Upon return just as crappy. I couldn't wait to get out of there. I went 10 miles and wasn't worth the rental at all! Never again!
CONSTANCE CI really enjoyed their equipments
Ebenezer AThe Uhaul vehicle itself was nicely kept and was rather new with under 20K miles on the odometer so that was to be expected. The store was in a lower, less secure feeling location but the clerk was a nice person overall.
Casey SEverything went perfect for me
DENNIS MThis is a local head shop that also happens to be a U-Haul location. The people on staff here are not much help. You should use the app when dropping off equipment. Again be advised there is no one there to help with returns. You're on your own!
RANDY HThey did great job
CHRISTIAN KEverything was very good.
JOSEPH CThere was an issue at pickup time and it was delayed but they made it all good and took care of me. Great service overall.
Leslie HOvercharge, lied to multiple times, ignored. Very poor customer service. And very dirty.
DEARRIS JThey give me a truck that run out of gas and then charge me $21 for the gas. What a joke
THANH LThese folks are top drawer. I highly recommend this location!
Joseph CGood service
PAULIUS MThe guy was very friendly and checkout was much quicker than expected. I usually wouldn't go here (because it's located out of a store) but plan on returning to this location in the future. They are more efficient than a uhaul only location. And they had store customers in the store. Was very pleased.
Erika WNothing.
Rodney RNA
Roseann CIt would really be nice if your company would give me my $21 that you owe me back from my deposit that I have been waiting on for over a week now, but I will probably never get that back and I will never use U haul again.
MICHAEL TThey claimed that they did not have the right size truck for us. They recommended a bigger size truck because oft his and charged us. When we went to get the truck, there was a truck that was available that was our size. They claimed that we had to wait for one of the truck to come back. A customer dropped off keys but when the clerk checked it, he claimed it was not there.
Mary WThere was an empty water bottle and rag in truck.
Tenice RIt was hard to find but once l found out were it was it was easy to fine.
Tenice RThis location is at best an afterthought at a Smoke Shop. The guy behind the counter was nice enough but it smelled bad and the other people in the store (customers) were very rude. It is a very messy store with things everywhere. It feels unsafe. I would go out of my way to avoid going back to this location.
JEFFREY RDon't know what I paid no receipt
wade mGive me the 15 dollars for the ridiculous insurance I didn't sign up for back.
Jason AThis is a very good location and people. Excellent!!
Joseph CEveryone that worked there was very nice. It was the easiest thing in the world to get a U-Haul return it, and on top of that I was surprised how cheap it was.
zachary sNo comment
HASSAN JThis pepole is nice customer services truck is clean and every time they have available
IHSAN UWhen I went to pick up my UHAUL at this location I felt very unsafe. The person helping me was very hard to understand and did not explain anything to me. He handed me my keys and that was all. I had to search in a sea of trucks for my UHAUL. When I got into the cab the entire thing smelt like cigarettes and there was cigarette ashes in the cupholder. The back of the truck was clean thank goodness. Overall this was not a good experience for me and I would not recommend this pickup location to anyone. I have used UHAUL several times in the past and have never had an experience like this. I am very frustrated as moving is already stressful and this did not help at all.
KARRI SOffer help to hook up trailer
cepero fThey were not helpful with hooking up the equipment.
GIBRILLA KTruck was filthy/muddy inside and out.
ANDREW CThe truck was unkept. The check engine light was on. I was charged for the $15 safe drive even though I selected no TWICE and still have not received a response to my email about it.
James Mmake sure you get the understanding of how the mileage fee works, ask questions
WALTER JThe wait time was more than 20 minutes and he charged me for it after already being charged from the 1st Uhaul who did not have one.
JACKIE J👍👍👍👍👍
Ibrahima CLet people change the drop off location.
Ryan RThe truck was not clean when I received it and it. Before I left the location I was not given any paper work for anything.The truck did not have enough gas to drive approximately 30 miles. When I returned the truck the "attendant" came out and said the truck is dirty and I told him the truck was dirty when I received it and was still for a "dirty truck". When I gave him the keys he got in a started driving down the road for whatever reason then returned as I was leaving the parking lot. I'm unsure if he was trying to add miles or what but he didn't go to the gas station that was near by. I would just like an itemized list of what I was charged for because it was double of what it should have been.
jalen bI didn't rent a Uhaul, someone used my email address.
Ibrahim AMy dolly and furniture blankets not there. Retailer had dolls to give me but not furniture blankets. I want refund for that
Joshua MMy front desk client was very rude and need to be evaluate on his customer skill. He barely knew how to work a computer and communication skill was poor.
Carvee O