A smoke shop/ liquor store really ? I wasn’t able to pick the time to drop off the truck in which I occurred an extra charge of $58 . Will not be using U-Haul ever again
Dion T
Customer Reviews for Smoke Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good Services
Tonia FOur experience was horrible. When we went to pick up the truck, the employees struggled to walk us through the steps to get us signed in and a contract completed. They couldn't even figure out how to unlock the box the key was stored in. We had to wait for someone to come help them open it. Due to the staff's incompetence, it took us over 45 minutes to get the truck. This location should not be providing services on behalf of Uhaul.
Shannon CCheck in took forever because the employees are not properly trained on how to process customers through the iPad app, which kind of makes sense, since this location is, after all, a convenience store, and not a very nice one at that.
JOSHUA MRequested moving blankets and they were not in the vehicle.
CRAIG HThe guy on this location got the Truck key without checking it and when I asked him, he told me everything is ok and we can check later and send you a receipt by email. I did full the truck tank but this guy charged me $67.50 for filling fuel (15 gallons) and I had driven just 39 miles!!! It was terrible!!! Now, I am in touch with customer service and I'm waiting for my complain processing. DO NOT CHOOSE THIS LOCATION!!!
MAHDI RTruck dirty. Windshield covered with bugs. Back tire on passengers side worn down and sidewall was work from being flat!!
Timothy CN/A
Sheila WNA. Nothing wrong just nothing great that said “Wow!”
Louis SAgain, my entire experience was terrible
Shelba SNothing really
Steven PThis truck rental was exceptional! The truck was clean, and the customer service was outstanding!
Tisha TThe inside of the vehicle didn't look like it had been cleaned in awhile with sticky drink residue in all the cup holders. There was an unpleasant odor inside the cab too. The check engine light was on, and I wasn't sure how long or what was wrong with this truck. The owners were very nice and efficient to work with. Great customer service! I would rent from them solely based on their customer service.
Tisha TSimón and Miguel were great. Thank you. I was just disappointed no dolly was available as I had requested one as part of my rental. The move was more difficult since I had to opt for a borrowed smaller Dolly. The staff was terrific though; they were polite and patient. Thank you!
laura hNasty place.
Steve RThe employ did not understand the process and kept calling someone and speaking in a foreign language. There were several people lined up to buy cigarettes and getting pretty aggravated that my transaction was taking so long (30 minutes). I was pretty nervous not understanding what was being said on the phone and being the object of aggravation. My truck was the only uhaul vehicle in the parking lot of that smoke shop which seemed odd to start with.
Mark JSaw no signs that it was a U-Haul drop off point.
Julie WPlease call me 9182645159
Emilee H