I was nervous because I never placed a car on a trailer. The owner was kind enough to meet me at the location and do it for me. Very kind.
ANTHONY L
Customer Reviews for Smoke Stax
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing!! The place is AMAZING!!!
Nathan SConvenient drop off point for me and they were wonderful to work with that check-in.
Gregory GThis was the nicest U-Haul experience ever.
AARON DVery convenient and friendly service.
Christopher WAnswered all of my questions and was very friendly!
Marissa HThey worked diligently to overcome IT system problems
JOHN WKeep the staff and give them a raise.
DOMONIQUE PNot sure
Montaina WMaintenance is always the key.
Asbjorn JOne person to sell the tobacco products and rent Uhaul. Rental process was interrupted to unlock front door and assist tobacco customers.
Michael KOne of the tow dollies had a light out. The attendant did help check them out and was very helpful switching to a different tow dolly. When we loaded our vehicle we discovered this dolly had a strap on the left side that the length had been worn off and did not reach the ratchet. Fortunately we were able to lower the tire pressure and get it to just barely catch enough to tighten.
Tracy PLot was very dark for a nighttime pickup. It was so dark that I could not check the condition of the truck before taking possession of it. The primary business of the establishment (Smoke Stax) that I rented the U-Haul from, was a seller of marijuana paraphernalia and sex toys. I am thankful that I did not have young children with me. In addition, the key to the truck was not available when I wanted to pick up the truck. The employee told me the owner of the store had left the key in his car. I had to wait for the owner to bring the key to the store and that delayed my plans.
Matthew HShe was a wonderful person and went above and beyond what I would have expected! She leant me a broom so that I could clean it out before returning.
HEATHER CMore 1500’s truck was fast efficient and reliable alot like the management
timothy gNot sure what to do to improve, they were easy to work with and very appreciative!
Randy PWait to long
Laveta SGive the correct time they open.
Karen HTo make sure, the next person knows how to check in the uhaul when returned.
Terri L