Terrible looking location looked junky and ran down
Nicholas P
Customer Reviews for Smoke Up
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I left my wallet in the U-haul and the representative at the drop off location went out and got it back to me. He was awesome!
Heather WThere needs to be more transparency about the charges. I'm now stuck waiting for a much needed $130 simply because I used my cash app card and not my debit card. Had I known, I never would have used it.
COREY OGreat place to get a uhaul....Nice and friendly
James SI reserved a truck days ahead & when I drove 1& 1/2 hour to pick up the truck I was told they didn't have a truck ! I was told they had a truck in Decatur...45 minutes away !!! I hired 2 men to come with me @ $15.00 an hour each !!! Why reserve a truck if it isn't going to be there ??? Very inconvenient , & very unprofessional.
LADONNA GEasy drop off
Traci SThe entire reservation was messed up from the beginning. The original place didn’t have my truck. Sent me to this place that had non of the supplies I had requested in my reservation
Chuck RThe manager displayed excellent customer service during the rental process .
ANGELA WEverything was great. Friendly people
Michelle WNice costume service
Tarek AThe price I was quoted, the price I was charged and the next charge I received were all different than what I was originally told. The man at the counter argued with me when I told him uhual website says we can use any debit card with a major logo stating they do not accept chime, cashapp or cash.
Christopher rYour company charges me Gas saying it had more gas in the truck that it actually did and the other stores doesn’t communicate with each other to be aware of things like this when you hold customers accountable for something they didn’t do nor was told to do I was told by two reps to leave the truck on the amount of gas was in it when I got it and that’s what I did and I have pictures for proof
Lee LThere was a crack in the windshield but it didn’t interfere with the drive. Please be mindful of appointment times—and please offer to walk the customer around the vehicle before they leave. The young man was polite—but I did have to return to pick up my drivers license.
KATHLEEN M