Online reservation was a nightmare. Outdated ,inaccurate imformation and failure of second vendor to set up key pick up led to reservation being moved twice after setup. Truck was fine when I finally got one. Regional customer service was very helpful. I spoke with them 3 or 4 times. 24/7 app glitches. 24/7 app is glitch
KAREN G
Customer Reviews for Smokers Choice
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The U-Haul app has the address wrong for this location.
Shea MEasy pick up and good price.
TROY LParking for the trucks is on the back row of a very cramped space for a business parking lot. Customers of the business in and out of those spaces in front of the UHaul parking spaces making it almost impossible to inspect, take pics and park the trucks. Did not feel safe in this area. About the worst spot to parks moving trucks that there possibly could be.
James SThumbs up
ISAAC NExcellent service
CARLOS JGood location and professional owner. It would be nice to have a full U-Haul location in Sumter, SC too.
RICHARD PClerk was very nice and friendly
SEAN DVery pleased
SHAWN MEquipment was ready and in great condition. Hooked up, rolled out, great trip with no issues!
Jerry S