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Marcia B
Customer Reviews for Smokers Corner
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No need to change everything was done quickly The employee was friendly
GREGORY WLocation and staff at this location awesome.
CHRISTOPHER AThe staff was friendly, and the rental process was easy. The equipment was fairly clean; I wiped down the cab myself to make sure it was clean. Everything was how it should be. I could rent a van for 2 days using the reasonable extended rental rates. I was also surprised at the fuel efficiency of the cargo van.
Noah ENo improvement needed. Staff handled everything perfectly.
DAVID FThe representative behind the counter was friendly and very helpful making the experience seamless and stress free. Thank you.
KAREN TThe app is a bit laggy when taking photos for upload etc but otherwise things were fine.
MARGOT CNothing it was really friendly and helpful.
MOHAMED MFrom start to finish the process was smooth (except for the required photos of the van; back, sides and front)
RICARDO YMost friendly and helpful staff ever The service is amazing Tje only place I nook through from now on
PAUL VExcellent customer service, very friendly.
paul mQuick and friendly service. Conveniently located along King St and Weston Rd
RODRIGO MGood customer service.
ATCHUTHANANTHAN KWe booked an in person pick up but upon arrival the location wasn’t open at our pick up time. It was more of an inconvenience but we made it work. Better communication would have been better/nice.
Tanya ZThe guy was super nice and explained everything. I would use them again.
Cheryl TThe app is dog shit. Couldn’t take pictures. Freezes. Let me talk to a human.
ANDREW BHe was very impolite
MohammadHossein IYour dealer claimed the van, his exact words were the van smelt lime shit when I returned it. He charged me a cleaning fee. Very rude! I have used uhaul at all times when a truck was required. I will never use uhaul again after this experience. I took pics of the van when i returned it. He also tried to charge for extra mileage until I disputed his claim.
tammy E2nd time using this store to rent a van and they always go above and beyond to help with my needs.great service.
jeffery eAmple parking, safe and no issues in pick up. Self checkin experience was smooth. Staff was very friendly and answered any questions I had.
TANVEER SThe best service from the couple that operate this location , very friendly and knowledgeable and I will be going back to this location again for my next rental.
jeffery eCaused us to be late as we were not told until arriving that you have need to have a credit card or card I only had my debit visa on me which they couldn’t accept we were then told to use the ATM which when we went to use it was down we then were told oh just walk across the street to the other store… it was closed we then had to leave to go get out cash to be able to get the truck this caused a lot of issues. Then unfortunately we had to call to let them know we were running behind they were very understanding of that which was great however then I’m told oh by the way the truck you have tomorrow you can book as today we made a one time exception is you don’t have a credit card… like excuse me you waited until 9pm to tell me this ! Thank fully I was able to rebook else where and won’t be using this location again
Breanne CGreat experience friendly service.
Michael CThe customer service was excellent. They were very friendly, gave tips and advice and changed my reservation when I needed to extend the timing
Katrina LMaybe do a walk around with the customer for inspection. Lavi was awesome!!
Nicolle FTony was great with his customer service skills. He carefully took time to explain me the best possible ways to use the vehicle. I am glad I tried this place and this will be my go to place if I have to order next time
Nikhil PVery friendly and helpful
AARON CThe location was convenient. The staff were very nice and helpful.
Una CRented their 15 ft truck for Saturday Aug 26th for 11 hrs during those hrs it rained quite a bit for a brief period of time the truck was parked and closed up and the cab of the truck had water in certain spots that leaked thru from top of truck near the back of the cab and unfortunately my mattress got water damaged and some of my boxes that were sitting in there were wet too...my friend who drove the vehicle said the brakes didn't feel to well maintained had to push pedal all the way down to floor for it to brake properly. Better care and maintenance needed on that vehicle....a little disappointing about the water damage to my personal items. However the gentleman at the store who processed us at the beginning was nice to deal with. We dropped truck off after hrs so could not discuss these problems with him.
Krissy DExcellent customer service. Very efficient. Thank you!
Lori MThe truck was sketchy. Brakes were soft and the steering was very loose and the steering wheel was crooked.
MATTHEWGEORGE LMake sure the fire extinguisher is in the truck and not missing.
PATRICKS BVery easy to book online and customer service was excellent!
Brenda DWonderful customer service from the folks at Smokers Corner. They were very kind and helpful.
Barbara PThe store manager was incredibly helpful and friendly. He helped us find another truck for the following day when he did not have any available. I would highly recommend U-haul and specifically, this location!
Kristy KSmokers Corner was excellent in terms of customer satisfaction and smooth onboarding and checkout and return process. Extremely happy with them, and will definitely SR their services again and strongly recommend them to friends and family. Thanks!
Deepak GAs usual, they were very accommodating because of the storm and were able to extent me a second rental day.
RANDALL WThe lady at the store is always such a pleasure to deal with.
RANDALL WFriendly professional service every time:)
Michelle WThe service at this location was excellent. However the truck needs to be properly cleaned. Not simply removing debris; trucks need to be occasionally cleaned with soap and water to eliminate smells like body odor. I have noticed this in previous UHaul rentals as well.
WAYNE SNone. Extremely polite reception
John NExcellent customer service by guy running this location
dan sYes I would highly recommend Smokers Corner. I. Would not recommend U haul.overall. After 17 times of totality failed attempts to receive the original Truck and 7 hrs. Late I canceled the agreement. I rented in person at new location. Smokers Corner found the gentleman extremely knowledgeable and helpful.
Tom MFast and easy service. Both gentlemen were friendly, knowledgeable and helpful. I would absolutely recommend renting from this location.
Michelle WGive the correct pick up location to start with
Ben MEnded up driving the rented trailer at night with no tail/brake/signal lights because the wiring harness prongs broke off inside the receiver! The harness was obviously well used and should have been replaced via a regular replacement schedule before this *major safety issue* could happen to a customer! It out my family at risk. Uhaul didn't have human available to talk to during this time and no one followed up despite live chat history and automated roadside assistance request. Never again.
Alain FGreat customer service and explanation. The truck was very clean!
Danielle BGood customer service and their price is reasonable
Flora AOther than the trailer not having suspension and being a rough ride, all went well.
Scott LThe staff were very helpful. I would use this location again if the trailer I needed was available. It is a more convenient location than the one I usually go to.
Mandy NGreat Service - helpful, fast and flexible.
Lindse PVery nice people that work in there
jason bGreat friendly service!
Stephanie PKeep the trailer clean before giving to next customer as I moved my stuff in a trailer having smell of rotten dead animal.
Ankush K