Customer did not leave a comment.ALI S.
Customer Reviews for Smokers Plus
(U-Haul Neighborhood Dealer)
Jacksonville, FL 32225
Services at this Location:
- Monday10 am–2 pm
- Wed–Fri10 am–2 pm
- Saturday4 pm–8 pm
Special Operating Hours
- 12/2/2022 - 12/4/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Terry J.
This was the worst pickup I've ever done with Uhaul. The guy who was checking it all out did it on a iPhone with no knowledge of how to properly use it, had to restart the process 3 times. He would keep walking around the store handling other things while we were trying to get the truck. Most unprofessional experience and terrible representation for uhaul. Also after an hour of waiting and finally getting the keys, he had a car trailer hooked up to the truck which wasn't for us. Then he struggled to get somebody to help him unhook it, which we just did it ourselves. Honestly one the the worst experiences possible.Charley W.
Make it simple to get code for the key! We were there an hoyr and a half trying to figure out hoew to do itRoybert R.
Nobody seemed to know what was going on. The best I could get was a â€œask the white guy over thereâ€ and a â€œwho told you to talk to me?!â€Mark S.
Customer did not leave a comment.Farheen N.
Customer did not leave a comment.Gregorio B.
Customer did not leave a comment.Marianojose F.
This place was creepy but the guy was helpful enough getting the trailer hooked up. Again the reservation process was broken requiring me to go to two different locations.Robert B.
Customer did not leave a comment.RENATA F.
Customer did not leave a comment.Denise B.
Customer did not leave a comment.Deborah W.
Customer did not leave a comment.JOSEPH R.
Customer did not leave a comment.BRANDI R.
Your website is difficult if not impossible to use for some millennials who don't text or live stream on a consistent basis. Even your representative had a hard time helping me check the vehicle out and returning it. I believe a great deal of work needs to be done to help make it more user friendly for those unfamiliar with the process.Claude S.
Representative was very helpful. I had to catch a plane and he said he would check the truck in.Virginius R.
Don't let this location do your business.Paige T.
the manager explained everything before giving us the truck. Most places just key in my info and hand me the keys,wayne W.
The trailer lights were faulty and the trailer brakes inoperative. The loaded trailer w/o brakes almost killed me with my RV unable to stop the trailer. I was told to have the Chantilly Va receiving station to check the light problems.Philip J.
Customer did not leave a comment.Brent S.
Very friendly, helpful and the location is convenient for us.JUDITH T.
Customer did not leave a comment.David H.
It was a small gas station with no place to park the truck. Very bad location. Hard to move the truck around.Cathy L.
Rate went to highFERNANDO M.
He needs to go to jail for stealing my moneyKRISTEN M.
top right corner of truck had a HOLE where the light was supposed to be I HAD TO PLACE DUCT TAPE OVER IT WHERE THE RAIN WAS POURING IN plus the uhaul rep in florida was dumber than dirtGERARD G.
This location is fairly new to U Haul. The dealer was nice enough but the transaction took far too long (1 hour!) When I returned to pick up the car carrier, the equipment was in an "unsafe" place for me to back up the truck. Difficult situation.Cynthia W.
New location. It is not set up well for rentals. Owner used his phone. Difficult for him. He did a good job working through the difficulties!JEFFREY T.
I brought the equipment to the location I was designated to take it to. And I was made well aware that I was inconveniencing everyone. A very uncomfortable experience to say the very least.GRANT R.
Not location where dropped off. TN location not FL. It was a disaster. Required corporate call for dealer to take trailer?CATHY M.
Have a designated room for uhaul customers. Learn to use the computer more efficiently. Not enough privacy from gas station customers. Overall, uhaul should be picked up and dropped off at uhaul only buildings and facilities.Anthony G.
I had to unhitch the trailer from my vehicle personally; the reception person had no clue! Also, there are no clear signs or indications where to drop the trailer off until after I had appropriately parked the trailer and went inside. I then had to move the trailer around to the side of the building and back the trailer in so that I wouldn't get stuck trying to get out if I had pulled onto the unpaved parking spot.Kenneth W.