Only one person working and she did not know how to put my Jeep on the tow dolly. I had to back the Uhaul truck up to the dolly, help hook it up, and then thank God for another customer there who helped us strap down the Jeep. Either people should be well trained in how to do things or don't rent these vehicles out to the public, because the average person is not going to know how to do
AIMEE B
Customer Reviews for Smokies Storage & Parking
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep up the excellent work 👏
GERALD MThe location itself is fine, and the staff assisted me in getting it prepared as I had rented a tow dolly in tandem with the truck. However, do not rely on U-Haul as a company to honor their reservations. Even if you make it weeks in advance, they may still not have it, and will not notify you until 15 minutes prior to pickup.
JERON NThe location itself is fine, and the staff assisted me in getting it prepared as I had rented a tow dolly in tandem with the truck. However, do not rely on U-Haul as a company to honor their reservations. Even if you make it weeks in advance, they may still not have it, and will not notify you until 15 minutes prior to pickup.
Jeron SLong wait. No other customers just phone calls. We parked and disconnected ourselves, and waited some more.
Lawrence S