Customer Reviews for Smokies Storage And RV Parking
(U-Haul Neighborhood Dealer)

52 reviews

544 E Dumplin Valley Rd Ste C   Kodak, TN 37764

(865) 932-8064

Hours

  • Mon–Fri
    9 am–5 pm
  • Sat–Sun
    Closed
Special Operating Hours
  • 12/26/2022: Closed

Services at this Location:

Contact Us

(865) 932-8064

544 E Dumplin Valley Rd Ste C
Kodak, TN 37764

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Sat–Sun
    Closed
Special Operating Hours
  • 12/26/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Louis C. 
Rating:
3.0

Direct renters to heir vehicle instead of let them wonder around to find the rental. Mirrors could not adjust and created many blind spots. Driver door was difficult to close/ seal.

josh M. 
Rating:
5.0

Customer did not leave a comment.

Louis C. 
Rating:
3.0

Customer did not leave a comment.

Gabino S. 
Rating:
5.0

Excellent customer service at this location. Exceeded my expectations. Friendly and knowledgeable, the staff went above and beyond to accommodate my last minute need.

Timothy H. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Amazing team! This location truly cares about their customers and goes out of their way to assist. I was picked up by the owner who also owns the Wrecker Service. He came out after hours and left his family to transport my vehicle and I to his location. He was courteous and respectful. He took the time to explain what he was going to do and then took me to dinner before dropping me off at the hotel. He then allowed an employee give me a from my hotel the next morning due to the difficulty Roadside assistance had in obtaining transportation. This was the absolute best customer experience I have ever encountered.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
1.0

Uhaul is a very low priority to this loaction

Paul L. 
Rating:
5.0

Everything was great

Lou V. 
Rating:
5.0

Had a very positive experience and the sales rep was awesome!

Greg W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS T. 
Rating:
5.0

Excellent customer service from both the lady and gentleman!

Steve E. 
Rating:
5.0

Nothing, the last two visits were great!

Steve E. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
1.0

Uhaul pickup was scheduled for that day and when I got there owner said location was closed. Thankfully he still let me have it. But return date was next date and the location was closed as well so we had to return a day later.

Ashley A. 
Rating:
5.0

Nothing. The guy was very nice and helpful

Sharon W. 
Rating:
4.0

I had to drive 30 miles one way to pick up the truck I needed due to lack of supply in Knoxville, TN. Plus this location was not open on Sunday and I was told I would have an extra day of rental. That didn't happen. No cruise control on truck!!!

John W. 
Rating:
3.0

Male owner needs improvement of his customer service communication and attitude. He also neglected to verify the tail lights were working.

Steve E. 
Rating:
5.0

Customer did not leave a comment.

Mary L. 
Rating:
5.0

Very helpful and very sweet would definitely come back to this location

Jacquelyn T. 
Rating:
5.0

This is the third time I have used the UHaul Smokies Storage And RV Parking. The customer service that I received was excellent every time. The owner, Taylor and his wife are very helpful and friendly. They made sure I had the right trailer and they helped me with hooking the trailer up to my truck. I highly recommend, Smokies Storage And RV Parking for all your UHaul truck and trailer needs.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Ernest G. 
Rating:
1.0

The operator of the location was rude, unhelpful and inconvenienced to help us get the equipment on the scheduled day of pick up. He kept referencing I could have done the pick up all by myself without bothering him... although no one explained the automated process before hand. I even talked to the him the night before (and he was annoyed by that call as it was after closing, yet the other lady in the office advised us to call if we hadn't heard anything about confirming the pick up time). Overall awful place with even worse customer service!

James L. 
Rating:
4.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
2.0

My contract was filled out for me when I arrived. Some junk coverage for 8 dollars a day that I did not ask for was added to my contract. I have insurance on my vehicle that covers trailers so I would never have wanted that. On top of that I was held up at work and was couple hours late getting it back and got charged an extra 35 dollars for “breach of contract”. So all in all I was told it would be 74$. It turned out to be 148$. Never again will I rent a uhaul.

MICHAEL F. 
Rating:
3.0

Customer did not leave a comment.

Forrest C. 
Rating:
4.0

Customer did not leave a comment.

Randall N. 
Rating:
5.0

Customer did not leave a comment.

Clayton C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH LEO SR K. 
Rating:
4.0

Customer did not leave a comment.

Frederick K. 
Rating:
5.0

Customer did not leave a comment.

Christian G. 
Rating:
5.0

This will be a very nice location once they finish the remodeling.

Randy C. 
Rating:
4.0

Location is under construction but was able to drop of the trailer without any issues. Contacted the owner and he worked with us to just drop off the trail. No one was at the location at the time we dropped of the trailer. Looks like it will be a really nice place once the construction has been completed. Great location, easy access.

RANDY C. 
Rating:
4.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Super friendly and helpful. I will always come to them when I need a uhaul.

Kelly K. 
Rating:
4.0

Windshield was dirty but there was water in the washer compartment so easy remedy!

lisa D. 
Rating:
5.0

The people were friendly the truck was clean was exactly what I needed for the move I had to make

Tina S. 
Rating:
1.0

There was no one at the place of delivery. No one answered the phones. Finally I had to leave the trailer parked in front of the office door. Eighteen months ago I rented a 26 'with a large trailer and also had a discussion with the person who picked up the delivery. It was a different place of delivery and the person in charge was totally rude and uneducated. I think they should better select their representatives. PENSKE has a much more professional and correct service.

JUAN D. 
Rating:
5.0

Customer did not leave a comment.

Brandon E. 
Rating:
5.0

Quick and easy turn in of equipment

Jeffrey H. 
Rating:
5.0

Make sure equipment is well-maintained.

Valerie S. 
Rating:
4.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

Heath N. 
Rating:
3.0

I guess they were closed, I used the app to drop it off.

Heath N. 
Rating:
5.0

Customer did not leave a comment.

Joel M. 
Rating:
5.0

Customer did not leave a comment.

CARMEN C. 
No reviews have been submitted for this location.

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