Customer did not leave a comment.
JAMES P
Customer Reviews for Smokies Storage And RV Parking
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was an easy drop off location and staff were very friendly.
PAUL Hassociate was made aware of right signal not working on trailer when we arrived to pick it up. he said do you want it or not, due to needing to deliver something timely to pinellas park, we had no choice. placed a complaint and no one cared. drove ove 800 miles with no right blinker. the person at the pinellas park dealership, stated it checked out and must of been one of my fuses. i wish the other person in Tennessee could of checked the trailer and suggested the resolve. terrible customer service in tennesee.
William RFix the vehicle, it costed me extra gas then what it should because I had to put all the way from one location to the next because the transmission sounded like it was going out in it. The inside of it was completely dirty I had to clean it before I could use it so that my items did not get dirty and now I'm getting charged and extra $100 that I don't understand why they did not do their job correctly I was very displeased and will not be renting from them ever again. I might not ever rent from U-Haul again because of the bad experience that I had.
AUSTIN BVery helpful and friendly.
Molly MHave more trucks
Susan STruck had mud and leaves inside, moving blankets were dirty and had paint on them, truck was on empty for gas and check engine light was on
Nate CThe people were rude and not very helpful.
STURM TThe customer service was excellent. The equipment needed was not available.
Elaine WThe only thing we needed to do in the Tennessee location was drop our keys. Thank you so much.
CORLISS PThat one girl had great hair
Tyler BYou all were great and very friendly and helpful. Again thank you. Deborah and James Bates
Deborah BSince there is no place to write a review that isn’t pertaining to a specific location this review I left below is an overall experience not for this specific location. For starters the first location I had reservations with at 270 new center road sevierville TN after driving 40 mintues to there location to find out the trailer had a flat tire was kind of upsetting. What was even worse while standing there talking to the ladies the one lady already knew that the trailer had a flat tire on the front driver side. She supposedly said she put a ticket in the day before, but somebody had already put it back in service and said it was fine. The ladies were helpful moving my reservation to 544 E dumplin valley road in Kodak TN. But unfortunately, that meant I had to drive back to my condo which was 40 minutes. Then drive another 40 minutes to this next location to pick up a trailer. The people at the Kodak location were very helpful. When I got back to my condo with the 2nd trailer and loaded the broken down vehicle that my family had drove down to Tennessee for vacation only to find the front passenger tire was flat on this trailer…..I took it upon myself to air the tire up because we had deadlines to meet and places to be unfortunately. I did find this whole experience pretty aggravating considering pain $140 only to have flat tires on two trailers. I truly hope whoever reads this takes the time to locate the trailer that I rented and be 100% gone through and checked so the next person does not have this issue.
Jacob BGreat experience!! Quick service and great rates!
Nick NI would highly recommend Hannah and Tyler to all my friends and family, they were both very friendly, professional and thorough about the trailer in every way from making sure it was clean, dry inside, all lights worked, hooked up the right way and all safety chains were on good. I was very pleased with Hannah’s knowledge! You are very Blessed to have both Hannah and Tyler representing your company!
Johnny CI read some of the reviews and was a little concerned. However, this was the best location for my needs. I completed the online order and called to verify the equipment was available. They were very friendly and very helpful.
Christopher VThe truck wheel had so much play it was scary driving it. As I told the lady who did the paperwork how bad it was . She just said it’s ok it will be ok. Not reassuring at all.
TERESA GKristen was very friendly and helpful and made the process very easy
Kendall WCould use some cleaning getting to the office from the front door
Jim HCat hair hair all over the seats inside. Tires out of balance. Truck shakes up to 40 mph. I was charged an additional $1 over the $108.
Connie MMuy buen servicio
Mario GAfter dropping vehicle with a full tank of fuel I was still charged for fuel. Someone had to manage to get fuel out or charge was just an add on for personal gain. Tank was not on full when pickup up but left full when dropped off
RICHARD CNothing. We had one of the best experiences.
AMY MPerfection at its finest.
Nathan KI was charged 100 dollars more than my email confirmation was and couldn't get anyone on the phone in 2 days very poor and very bad business I will never ever rent from uhaul again very sorry experience
Thomas HThis was a great location. Always love when you have a very caring person to help you out with the Truck !!!
William HNo rental return process. No inspection of returned vehicle and no receipt of vehicle being returned. Was told to put key in lockbox outside. Received phone call from U-Haul two hours later wondering why vehicle not returned. Situation was rectified during this call and received email receipt of return of vehicle on time and in good condition several hours later. Person on phone was extremely helpful.
Alfred PThis UHaul location provides Excellent customer service. I have rented trailers there about 4 times this year. The owners are always helpful and professional. I highly recommend this location.
Timothy MAlso a wonderful experience
Lori OI don’t have anything negative to say about any part of my rental. Always have what I’m looking for excellent service always quick to get you in and out without delay. Very customer oriented service. Big big Plus !!!
JOHN QQuick. Efficient
Vonda JDirect renters to heir vehicle instead of let them wonder around to find the rental. Mirrors could not adjust and created many blind spots. Driver door was difficult to close/ seal.
josh mExcellent customer service at this location. Exceeded my expectations. Friendly and knowledgeable, the staff went above and beyond to accommodate my last minute need.
Timothy HAmazing team! This location truly cares about their customers and goes out of their way to assist. I was picked up by the owner who also owns the Wrecker Service. He came out after hours and left his family to transport my vehicle and I to his location. He was courteous and respectful. He took the time to explain what he was going to do and then took me to dinner before dropping me off at the hotel. He then allowed an employee give me a from my hotel the next morning due to the difficulty Roadside assistance had in obtaining transportation. This was the absolute best customer experience I have ever encountered.
Richard PUhaul is a very low priority to this loaction
Paul LEverything was great
Lou VHad a very positive experience and the sales rep was awesome!
Greg WExcellent customer service from both the lady and gentleman!
Steve ENothing, the last two visits were great!
Steve EUhaul pickup was scheduled for that day and when I got there owner said location was closed. Thankfully he still let me have it. But return date was next date and the location was closed as well so we had to return a day later.
Ashley ANothing. The guy was very nice and helpful
Sharon WI had to drive 30 miles one way to pick up the truck I needed due to lack of supply in Knoxville, TN. Plus this location was not open on Sunday and I was told I would have an extra day of rental. That didn’t happen. No cruise control on truck!!!
John WMale owner needs improvement of his customer service communication and attitude. He also neglected to verify the tail lights were working.
Steve EVery helpful and very sweet would definitely come back to this location
Jacquelyn TThis is the third time I have used the UHaul Smokies Storage And RV Parking. The customer service that I received was excellent every time. The owner, Taylor and his wife are very helpful and friendly. They made sure I had the right trailer and they helped me with hooking the trailer up to my truck. I highly recommend, Smokies Storage And RV Parking for all your UHaul truck and trailer needs.
Timothy MThe operator of the location was rude, unhelpful and inconvenienced to help us get the equipment on the scheduled day of pick up. He kept referencing I could have done the pick up all by myself without bothering him... although no one explained the automated process before hand. I even talked to the him the night before (and he was annoyed by that call as it was after closing, yet the other lady in the office advised us to call if we hadn't heard anything about confirming the pick up time). Overall awful place with even worse customer service!
James LMy contract was filled out for me when I arrived. Some junk coverage for 8 dollars a day that I did not ask for was added to my contract. I have insurance on my vehicle that covers trailers so I would never have wanted that. On top of that I was held up at work and was couple hours late getting it back and got charged an extra 35 dollars for “breach of contract”. So all in all I was told it would be 74$. It turned out to be 148$. Never again will I rent a uhaul.
MICHAEL F