Customer Reviews for Snapbox Self Storage J St
(U-Haul Neighborhood Dealer)

84 reviews

804 SE J St   Bentonville, AR 72712

(479) 271-7302

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 9:30 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(479) 271-7302

804 SE J St
Bentonville, AR 72712

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 9:30 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

They always say tank is full of fuel...but it was 3/4 ths full....this has happened twice....they say I should check it b4 I leave or take a photo.....I'm in a rush I'm moving ...I shouldn't have to photo work that should of been checked...cost me 40 bucks in in additional fuel....thats the last time I don't photo u hauls work.

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

MARILYN K. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL M. 
Rating:
3.0

Customer did not leave a comment.

Travis F. 
Rating:
5.0

Customer did not leave a comment.

CHELSAH S. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
4.0

Customer did not leave a comment.

Chester P. 
Rating:
5.0

Customer did not leave a comment.

Aayush T. 
Rating:
2.0

The first person I worked with was really nice and very helpful. Only bad thing was that he charged me for insurance even though I said that I didn't want it online. I didn't realize until pick up, so I lost $14. The lady at drop off was rude. She acted like I was inconveniencing her. I had questions and she said that Uhaul wasn't her main job, it was storage, and that she didn't have time to help me. I would not recommend renting from her just because of her and how rude she was. Also, the location is convenient but the parking is horrible.

DEBORAH M. 
Rating:
4.0

Customer did not leave a comment.

Carl Y. 
Rating:
1.0

I was not welcomed...the staff was rude and I did not get my deposit back.

Alan W. 
Rating:
4.0

Customer did not leave a comment.

AC T. 
Rating:
3.0

They charged me for safemove insurance that I had declined.

seyed M. 
Rating:
4.0

Although I used the drop box when returning this particular rental, I have had issues with facility staff at this location in the recent past.

Brian M. 
Rating:
2.0

The drop off location was a chain storage rental location. The facility was fine, but the attendant was rude. The office door was locked because the attendant didn't want contact with the public due to the COVID outbreak. I was scolded for not using the drop box, but I was unaware that there was a drop box.

Brian M. 
Rating:
4.0

Customer did not leave a comment.

Patterson T. 
Rating:
4.0

Customer did not leave a comment.

TERRY A. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Great customer service!

Meghan L. 
Rating:
4.0

Customer did not leave a comment.

robert R. 
Rating:
4.0

Site doesn't do online check in so I wasted time filling out all those things online just to have to do it all again in person when I arrived for pick up.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
4.0

Customer did not leave a comment.

Adam V. 
Rating:
3.0

Customer did not leave a comment.

Ethan F. 
Rating:
2.0

Did not have dollies needed and did not let know till mid afternoon of pickup.

Charlotte R. 
Rating:
4.0

The truck rattled so bad. The ride really wore me out. It was either the shocks or the tires. I did post a video in the email I sent to Uhaul.

Phyllis M. 
Rating:
4.0

Customer did not leave a comment.

jenna J. 
Rating:
5.0

Collection on a Saturday morning, under difficult (COVID-19) circumstances. Couldn't have been easier, more accommodating or more helpful. Really made a difference on a difficult day! All credit to the lady who was on duty (Lorri?), she was great.

Alison S. 
Rating:
3.0

Customer did not leave a comment.

Charles J. 
Rating:
5.0

Customer did not leave a comment.

Flectron M. 
Rating:
5.0

Can't think of anything

jessie O. 
Rating:
1.0

Lady was very unfriendly, rude . Almost cancelled . But it was the day before my move .

Alechia B. 
Rating:
5.0

Super easy experience. Truck in great condition and ready when I arrived. Next time I need a U-Haul, this is the location I will go to.

Kory L. 
Rating:
1.0

From the moment we walked in the door it was like we were inconveniencing her. She said she was not expecting a truck and she would have to do a lot of work to check us in. The location we first rented the truck from told us we could drop the truck back off at any location. I mentioned this to her and she told me I was wrong. So in front of her I called the initial location and again asked them where I should have dropped off the empty truck they again said anywhere. She very reluctantly said she would take it in. Super poor customer service!

betty P. 
Rating:
5.0

Customer did not leave a comment.

mahdi A. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

TOD G. 
Rating:
5.0

Customer did not leave a comment.

Brittany M. 
Rating:
2.0

Attendant claimed the driver caused damage to truck on the premises and said she had video. Agreed to pay if she could produce the video and she said OK. When I arrived she said corporate said she couldn't show it to me. Got a call from someone claiming to be an area rep and he said the person on site claimed my son in law was under the influence of something. There was some question about the damage to the truck and the person on sitenbecame very defensive and rude. I am getting tired of the runaround, I want to do the right thing but the situation is becoming very frustrating. My card has already been charged but I still have not heard a response to any of my questions. I have reached the point that I am considering going on the offensive instead of the defensive.

bryon K. 
Rating:
1.0

Van was filled with smoking smell . I was told per mile charges were .79$ but I paid for .99$. Not a good service

Naman G. 
Rating:
3.0

Customer did not leave a comment.

Paul W. 
Rating:
1.0

Will never use again. Website is horrible. Outdated. Constant website problems!

alexandria P. 
Rating:
5.0

Customer did not leave a comment.

Bill R. 
Rating:
3.0

TRUCK WAS NOT THERE AND HAD TO WAIT

harold C. 
Rating:
3.0

I wont be using Uhaul for another event. (We have several a year). The reservation was made weeks in advance and the vehicle we needed (or any other box truck that we could have made work) was not on site. The gentleman helped us track a truck down that we then had to go and pick up after leaving the office without a truck. The reservation was made for 9am because we had loading deadlines and we did not get a truck until 2 hours after that which put our entire staff and group of volunteers behind. We will just use a more reliable establishment for our future events.

Brooke U. 
Rating:
5.0

Customer did not leave a comment.

CARL D. 
Rating:
4.0

Customer did not leave a comment.

Sarah L. 
Rating:
5.0

It was a very neat location and the young lady was very personable and helpful. They also get an A+.

BILL S. 
Rating:
2.0

We dropped our keys in the box on the same day that we rented (Friday 7/6) and Monday they charged us for 2 extra days of use.

Talan E. 
Rating:
5.0

Install rear and front proximity sensors on trucks 16' and larger. Would drastically help when Parking and loading

Jared J. 
Rating:
5.0

The location was not the issue. The reservation part was the issue. My reservation was canceled by some customer service rep even after I specifically told that rep not to cancel my reservation. Moving is stressful enough without a uhual rep completely ruining the experience by causing the amount of stress of thinking I was going to be forced to miss my move. Thankfully some rep in Tulsa was able to help me find another truck. Trust me I am one very dissatisfied customer and I will be rating uhual 1star and leaving a comment so everyone knows just how bad uhual is. The poor guy at the pick up location wasn't even able to get me in n out due to uhual website issues. I was at the location for an hour. He was very pleasant n helpful then again he himself isn't one of the uhual Nazi army

Jo C. 
Rating:
5.0

Customer did not leave a comment.

Teena C. 
Rating:
5.0

My experience was amazing. Staff was friendly and helpful, creating a smooth moving process. I sincerely appreciate the assistance. This part of the move could not have gone better.

liz S. 
Rating:
5.0

Include free mileage for local use.

wayne S. 
Rating:
4.0

Customer did not leave a comment.

Edward D. 
Rating:
5.0

Customer did not leave a comment.

Julia C. 
Rating:
5.0

Customer did not leave a comment.

Randy B. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
5.0

Pleasant, convenient and easy!!!!!

BILL S. 
Rating:
5.0

Great location, in and out in minutes. Staff was friendly and helpful, all-in-all a great experience!

Johnathan V. 
Rating:
5.0

The gentleman who helped me (I'm sorry but I don't recall his name) was dealing with computer system issues and multiple customers coming in at the same time. He was professional and courteous, and handled the situation well. I will definitely rent from this location again.

Clarence H. 
Rating:
4.0

Friendly guy. Not a lot of selection on truck sizes. Clean truck. Which is rare. No problems.

Brandon K. 
Rating:
4.0

Customer did not leave a comment.

Joseph V. 
Rating:
2.0

First off the lady didnt have the time of day to focus on my task but only training someone. The uhaul...was disgusting dog hair eeeeeverywhere in the seats, trash under the seats and that thing is unsafe to drive we had to go out of our way to tyler texas because you couldnt drive it over 60 without the truck shaking violently. I will not be using uhaul again. Ashes in the nasty ash tray.

James W. 
Rating:
3.0

This is a storage facility, not a U-Haul company facility. It was difficult when customer wants to ask a question or make a change to an order.

Gowa B. 
Rating:
5.0

Customer did not leave a comment.

Bonnie R. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

Martha H. 
Rating:
4.0

give local renters cheaper mileage some times

Charlene D. 
Rating:
5.0

Customer did not leave a comment.

Benjamin A. 
Rating:
3.0

A uhal sign that lets us know they can be rented here. I looked online but not everyone has a way to look online.

Sarah G. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Used drop off.box only.

MURRAY R. 
Rating:
5.0

Customer did not leave a comment.

KYLE L. 
Rating:
4.0

Truck was clean but the maintenance was bad. Driving experience was not good. And more over, 1 dollar for 1 mile seems to be expensive to me. i drove 15 miles, and invoice comes around 54$. i do feel its expensive..

jahan D. 
Rating:
4.0

Customer did not leave a comment.

Derrick R. 
Rating:
5.0

The wind shield wippers were in bad shape. Luckily it did not rain much. The frontend needed alignment. A buzzer kept going off and never could figure out why. Expreince with U-Haul support staff was good however.

James H. 
Rating:
4.0

Customer did not leave a comment.

Jarrett B. 
Rating:
5.0

Friendly service- sure would recomend

JAMES B. 
Rating:
5.0

Connie was amazing to work with.

Gina R. 
Rating:
5.0

Customer did not leave a comment.

Troy C. 
Rating:
4.0

When booking, I booked at Airport Blvd Mini Storage here in Bentonville. Unfortunately they have construction going on and were unable to fill the request though the reservation was automatically flipped to SnapBox. This was fine, but the lack of communication on this was a little disconcerting.

Brock H. 
Rating:
5.0

Great great great

EVIE C. 
No reviews have been submitted for this location.

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