Firstly, I reserved a 10' vehicle at my local location (Southern Auction in Hayesville, NC), which was available at the time of reservation. U-Haul then changed the location (and size of vehicle to a 15') of my reservation to a location an additional 20 miles away which resulted in more miles to and from our destination meaning more money we had to spend. Secondly, when we went to this location, there was no 15' truck available, the person at the location tried to help us but the closest truck available was an additional 30 miles away from that and would have cost far too much. Instead we had to rent a 20' vehicle from the location we were at which was more money, much worse on gas, and a struggle to fit in our driveway.
Justin M.
Customer Reviews for Sneed's Garage And Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Door was very difficult to open and close.
Mike M.As you walk into the facility, the smell of smoke was overwhelming, and dirty
Maria P.N/a
Chester E.I dropped off the unit with more fuel in it than whenever I picked it up and got charged for 3 gallons of fuel. That was really shady of you to take money from my card on file. I think I will rent from another company if I need to.
MATTHEW G.The truck head lights needed adjusted. Hard to drive at night. 1 went one way and one went the other. We reported it when we took the truck to the location to turn it in.
rebecca S.Had storage rentals right there. It's handy for me
susan H.The hold down straps were worn on the ends which made it difficult to attach. (it looked like someone left them drag on the road on a previous rental)
denise P.The location is great and very accessible, great customer service too.
Jacqueline M.They did not have the dolly I needed. Nor did they have the number of blankets I ordered. Still, we survived. One other small issue is that the windshield was not clean. I didn't notice until I got into a sun glare situation.
David S.Needs new windsheild wiper on driver side, AC blew out the defroster. Noisey like door seals need replacing. Otherwise OK
Paul A.Very friendly and apologetic for the experience I had starting my trip.
Brian K.?
THomas K.Quick and easy
James R.I returned the truck at 4:45 p.m. on August 23, 2023. I was not given a receipt for the return, and the next day I received an e-mail saying it was returned on the 24th. Absolutely not true. The location was so rundown I could not tell if they were truly occupied or not, and I had to walk through a very strange area to get to the desk. I was glad I had someone with me. The lady was friendly. I will give her that.
Cheryl K.First truck still had boxes and blankets in the back
Caitlin O.Staff was very helpful and the truck was clean. The front end was very loose and steering at above 50mph was challenging at best. Also it seems like the front driver side wheel bearing may need attention there was a speed dependent high pitch noise coming from the front wheel.
Andrew C.Rent from Mr. Snead two times every year (May and November). Always works with us and makes the whole process easy.
AL H.Stephanie was a pleasure to work with.
Charles M.Send me the money they owe me
NORMAN C.Only downside was I only needed a tow vehicle. Was looking for a 10' truck but only 20' trucks were available. Only needed it for towing, so lots of extra room, lower mileage, bigger vehicle than was unnecessary. Doug was great to work with, especially on Easter Sunday. Was very nice to see "southern hospitality" at its best. THANKS.
Don S.This is the second time I used Sneed's garage as a drop-off point. Folks are helpful and friendly.
Gregory S.Customer service here is outstanding
David J.Customer service was excellent
Derek V.Great service!
Eric P.check everything out
Scott S.Was Excellent
David E.After trying to rent from the Uhaul in Murphy on Highway 64, and even though we made a reservation in advance, the guy decided to not come to work and didn't have the courtesy to notify us. So, we found Sneeds Uhaul and they were very accommodating and we will use them from now on. Be aware the guy on Highway 64 is giving your company a bad name.
Carl E.when i got vehicle it was 1/2 full on fuel and I returned it that way . Also it was clean and I was charged extra money
April B.Trailer was in good working order, but dirty inside. Needed the trailer to haul new furniture so I had to clean it first, Pickup and dropoff was easy.
VALERIE O.The self service with u haul is horrible , I register 2 -3 days before , driver license , etc, It say when I was done ready to go nothing else to do just show up (up to one hour in advanced you be able to retrieve keys, I show up 30 min in advanced:6:39 am in Saturday, now said we need to confirm llocation and need my picture of driver license again a 3 proofs of other person to be call a 6:30 am . WHO DO YOU CALL AT 6:30 am to confirm and why was not told about this in advanced, it took me one hour to retrieve key , horrible service (0 star for u haul.
Yves D.Excellent and friendly service.
JOHN C.Easy to find, easy to use, and nice helpful staff.
Doug C.Not as convenient for my return as I passed by 2 others along the way! Seems like we are supposed to flex to support your business as opposed to uhaul supporting its customers.
ned W.You snakes you house is always appreciative to me and I appreciate them for treating me like they do I will always go back to them when I need to do a rental
Deborah G.Very helpful & accommodating.
LARRY S.Nothing
Mellissa T.Paid for rental of hand truck. Disappointed when I got to my destination, opened the rear and NO hand truck.
Tom V.U-Haul itself is the worst company anyone can use for self-moving they will leave you stranded on the side of a business interstate for over 14 hours truck undrivable and will not send any help. I advise anyone do not use this company they are out to get your money and do not care about their customers.
Josephine M.So impressed with the Customer Service at Sneeds !
don D.Only problem this location didn't check in trailer trailer when I dropped it off but after I went back in lady in office was very helpful and got it all documented. Would recommend this location.
Jim R.Very polite staff
Matthew S.This place is in the middle of nowhere and it's basically a run down trailer with trash and debris piled up underneath it.
Dusty S.PROMOTE ONLINE CHECK IN PROCEDURE MORE, IT REALLY DOES MAKE A DIFFERENCE IN WAIT TIMES AT PICK UP
TERI H.The trucks need to be fully inspected before they leave the lot and cleaned due to this I had 2 tires blow out and left me stranded on the interstate for over 12 hours and also I have Covid due to this.
Josephine M.Very nice and helpful people.
Charles W D.