The Uhaul turn-in web site was not very user friendly not me
CHARLES L
Customer Reviews for Solid Ground Parking
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure someone is there to open at the scheduled time.
Juan CGreat customer service went above and beyond to help me the world needs more men like him
Ali SOften times no one is present when you arrive and the phone is rarely answered. No one returns calls.
Carla LMy experience at that location was very good, no complaints.
Brandon JI’m so confused how a $19.99 per day rental becomes $700 for a few days!?!?!? Uhaul is a rip off
JOSEPH SSuper helpful!
Sharon JThere was only 1/4 gas left and a range of 48 miles. Why wasn’t it full? I can’t leave it at the next destination with only 1/4 tank. I ordered moving blankets and there were none. You need to refund me that charge. We drove 63 miles over the allotment and I don’t understand how. You need to have better allotments that are very lenient.
Daniel PLikely the best U-Haul rental experience I've had. Only thing missing is a restroom at the location.
Patick MSigns
LUCIOUS BEveryone was respectful and friendly
gwen wGreat customer service, helped me quickly in a pinch, forever grateful!
Kaarina SIt was 30 to 40 minutes away from me when I had selected a place that was 10 to 15 minutes away. The truck was not cleaned out. I had low tire pressure on all of my wheels. I’m extremely disappointed.
Jordan DThe gentleman at the Atlanta location was very helpful and informative. He helped me a lot returning my equipment. I appreciate his diligence with prioritizing safety. Great job U-Haul, near and far.
SHALEISHA MWe arrived at the U-haul lot which had several trucks, trailers and tow dollies. The attendant was friendly and knowledgable and had us checked in, hooked up and on our way in a very short time. On our way to our destination I remember about the furniture dolly and blankets I had reserved. When we arrived at our destination I opened up the trailer hoping the items had already been put in. However nothing! I called the rental location and asked about the items I had requested and he said they didn't have what I had requested.We had to find another U-haul location and rent the items from there.I was disappointed regarding the first location. U-haul shouldn't allow you to reserve items that a location doesn't carry. This delayed our departure nearly 2 hours.
Gerald SVery friendly, good customer service, and convenient to downtown Atlanta!
ALEGRA GGood service!
Jose VGreat location. It was convenient and the gentleman that helped was top tier. Give him a raise
Cynthia VGerald was very professional and friendly
JAHAN OVery professional establishment. I rent here all the time.
DURAND BNo personnel present it was a self service operation
Jeffrey SEverything was great
Commodus MYou guys was GREAT at this location . Maybe in the future add few van vehicles , thanks again U-Haul team . 💪
marvin jThe staff member was so courteous, kind, helpful, and professional.
MARK FNothing to improve. He was knowledgeable, curious, even made us laugh; something you need before an 8-hour drive.
Darrell JThe service and Technician was excellent 👍
JASMINE LMy car was put on the dolly incorrectly making it very dangerous to drive. I was stranded in the middle of the night on the side of a hotel because my car was slipping off of my dolly. That was so unsafe and irresponsible and he even made me pay him extra to connect my car.
Jamilia wExcellent place where I picked up. The owner was amazing.
Betina MGerard was very clear with his communication regarding rental protocol and drop off instructions. Also, lot is in a nice location.
Danny SThe agent was very nice and professional. The office was subpar.
Dariush VThis is my companies preferred rental spot. It’s run with the best customer service of any rental company we’ve ever used, the owner is so polite, always helps us whether it’s renting a month out, or same day. We won’t go anywhere else, 6 stars
Samuel GNothing at this time everything was very efficient.
Tamu CVery helpful staff. Clean and excellently located.
ALEXANDER CThe Owner Gerald is great! Very professional and helpful! I love this place the only u-haul location i use every time im in need!!
KADARIUS MThe property Manager was very relatable and explained everything in detail and most helpful.
Angelette PThis location provided excellent customer service. I had no problems dropping off the rental truck, it was fast and easy. Professional all the way.
Darrian YI experienced terrible customer service and treatment at the memorial drive location. I ended up coming to this one and Gerald took great care of me. He had me on the road in my 15’ truck in no time and made the return process very smooth and painless. Highly recommend! The only thing that needs to be fixed is the driveway into the location.
MARIAM TThus location was friendly, fast and the equipment was available.
Tomika JPhysical facilities needs total upgrading
CLARENCE CKeep doing what you’re doing!! Great service!
STEVEN HThe best customer service I’ve ever experienced in life. Gerald Cody is an angel!!!
Alton YThey very professional and costumer service is on point. I highly recommend this place.
Dorcas MGreat service by the person running this location.
Kelvine MAgain, I was rescheduled to a THIRD location from what I originally scheduled - 25 minutes away from my daughter's apartment - so more gas and more time required than necessary! The parking lot (a patch of dirt) was filthy and not well-maintained! I cannot say it enough....I WILL NEVER do business with Uhaul again - the absolute worst company I have ever had to deal with!!!!
Robert CGreat customer service.
ELISSA LWe wouldn’t go anywhere else!!!
YOSHINA CI only use this location for my business needs. The owner is extremely helpful and kind. I've tried at least 3 other locations in the area and none come close to the experience at Solid Ground Parking. I recommend this location to anyone in the area - amazing experience every time.
Jason RBy far, the best customer service I've ever received from any truck rental company. Gerald was quick to greet me and provide me 100% of his attention. He was helpful with checking the truck out and checking the truck in.
Brent IGreat and professional customer service
Naomi BGerald is extremely helpful, this is the best uhaul dealer in Atlanta
Tashani WIt wasn't where I ordered u haul forced me to drive out of my way 1 hour before pick bc uhaul over sold their products. The location was fine and the guy working there was very nice.
Carrie BEmployee was very professional, kind, and patient. Went above and beyond to help us load and unload my car onto and off the tow dolly.
Sharon SThe front cabin was clean, the truck itself was not clean. The vehicle was newer and road well, had no issues and did exactly what I needed. I would use Uhaul again
Lauren FEverything was perfect.
Calvin CKeep doing what you’re doing.
James JGave me a truck with a check engine light on
Deon JBetter communication, when I made reservations, they gave me one location to pick up truck and tow dolly, later they tell me truck is at a different location, I get to that location and there is not truck had to go to a third location which was across town then had to go back across town to pick up tow dolly , remind you I’m out of town so it was a big inconvenience
Sammuel PThe service is top tier! Thanks for making my move super easy.
maereesa AKeep doing what you’re doing!!
STEVEN HThe equipment I reserved, after flying in from out of state, was not available. Fortunately a van became available that I was able to rent. It had just been returned so it was not clean. The on site agent was great but the vehicle change required that we make multiple trips so overall it seems like I could just show up and rent rather than using the app
Scott CNothing everything was excellent even the worker
Arnella FFellow running the lot is fantastic. :-)
Daniel MKeep doing what you’re doing!!
STEVEN H