I turned my rental in after hours on Sunday May 8th approximately 2 -3pm...I used the return check in feature app/ online and key drop-off on May 8rh..On May 16th I receive a receipt saying I kept truck 8 days and checked ...First of all if they don't check lockbox everyday why do they have one..Secondly why does receipt say return May 14th but they check it in May 16th..Clearly they just randomly charged me because they don't have key dropff procedures in place. I wouldn't recommend this location to anyoneTANGELA G.
Customer Reviews for Somar Multi Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not sure about this location. Someone else did the drop off for meGidget W.
Customer did not leave a comment.Randy D.
Make sure they check the uhaul. It was super dirty filled with trash, soda spilled and a lot more I have pictures as well!EUSEBIO M.
The customer service was excellent and the agents were very helpful.Peter B.
Customer did not leave a comment.Victor T.
had to wait several minutes picking up and dropping off because they provide a different type of service in that business and unfortunately they had no dolly.Jermel Z.
Customer did not leave a comment.Andrea F.
Customer did not leave a comment.Moshe R.
No entiendo mucho el ingles,...pero el servicio estuvo bueno, me ayudaron a resolver mi problema. Gracias.Maria S.
This was not the original location where i was supposed to pick up the truck, at the original location i have tried to log in to my account for the pick up but i got this message that said that i had to call a phone number to continue, obviously no one picked up that phone for 45 minutes and when i left to Home Depot just before renting a truck there i called again and finally someone picked up. I lost 2.5 hours and didn't arrive on time for my scheduled business, this was a nervous experience and i do not think i will ever use your business again and will not recommend this to a friend. Danieldaniel G.
Customer did not leave a comment.Francisco H.
Awesome serviceFrank W.
The owner of the location that assisted me was very nice, patient and willing to help. Thank you for your World Class Service!!Lekesia W.
Customer did not leave a comment.Ashley W.
Small location with long wait time. I waited almost 45 minutes to pick up my truck.Dhaixa R.
Every thing was good, I would use that location againeleanor W.
Excellent customer service.Travarts F.
Excelente servicioroger C.
Customer did not leave a comment.Steven V.
My uhaul experience was absolutely TERRIBLE! I booked my uhaul and got my confirmation more than a week in advance. I show up and it's 9 o'clock, and the guy who runs the store isn't even here yet (they open at 8:30). The. He finally arrives ten minutes later after I had to call him, and he tells me he doesn't have a truck for me. So I show him my confirmation email, and he finally finds my truck. The sad thing is, my truck wasn't scheduled to arrive until 10:40 pm. Now this is moveing day, I dragged my but out of bed way early, and now I'm told "sorry, I don't have anything for you." So he trouble shoots and tries to call some other Uhauls. Meanwhile he helping another customer. He stops helping us and get this other customer they're truck. Then someone walks in and wants to rent a 10" (the same size we reserved) and he gives it to them for the day! At this point I'm beyond frustrated. He keeps saying sorry it's not my fault, while I'm trying to just explain to him that I NEED this truck to move today. We finally find another store, which I have to return the uhaul to (originally I had reserved an out of town option but he couldn't find any). So I ended up running behind schedule 2 hours and I'm late to meet my new landlord (great first impression, right?). Never using uhaul again.Megan D.
Customer did not leave a comment.Lenroy W.
Customer did not leave a comment.ROBERTTI C.
Customer did not leave a comment.CASANDRA B.
Customer did not leave a comment.ROBERT W.
Better communication between the different locations.1 0Lavon S.
excellent personnel staff and had a wonderful experienceEDWANN CAVELL B.
Customer did not leave a comment.Jonathan M.
The agent did not do the inspection with me. The dolly that I ordered was not included. I was told that an extra 10 miles would be added at no charge, that was not done. There were no additional packing products that could be purchased. I would remove this location as an authorized pick up location. Uhaul rentals are clearly not the main focus of Somar Multi Services.CHRISTOPHER H.
the inside of the truck is NOT 9'11". The lady on customer service said the total clearance is 10' but the inside is 9'11". We measured it and it was no where near 9'11"ALIETHIA M.
Customer did not leave a comment.EBONY K.
Customer did not leave a comment.KENITH C.
Customer did not leave a comment.CARLOS O.
Excellent service. Prices were better than other moving truck companies. They worked with. S and answered any questions I had. I would definitly recommend them to friends.LUZ G.
Customer did not leave a comment.JACKQALYN V.